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It was suggested my issue is an infection so...


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#1 SmartasaRock

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Posted 13 March 2015 - 04:34 AM

Hi, I had a post from another part of the forum when I thought it was just firefox I was having trouble with. Then I was getting problems elsewhere too. If it's an infection it must have happened pretty fast. I reinstalled firefox and the problem persisted there, but like I said weird behavior on other browsers too and also had computer screen freeze and make weird beeping sounds twice and I shut it down and restarted. Here was my original post:

"I don't really know if it was a hard disk or a hard drive or if it's related to the problem in any way. I've also had a cat walk across the keyboard a few dozen times. Could've been that! Anyway, I had my laptop hard disk or drive go bad and all my info get wiped after only a few months with this new Dell. No sign it was going it just went out of nowhere. First time this happened to me out of nowhere. I lost a CRAPLOAD, people! Anyway, I reinstalled firefox which is my favorite browser and now it's acting very strangely and I can't seem to figure it out.

 

*I can't log into some sites, and it tells me about updating adobe when I have it updated and the same sites work on a different browser.

 

*When I highlight text, I lift my finger up off the pad and it un-highlights.

 

*I press down and scroll along a game screen to travel within that program window and it selects wherever I stop even if I didn't click anything.

 

*The scrolling function seems like it will randomly have me clicking exit where my pointer is nowhere near the X and I keep randomly accidently shutting off my browser or whatever window.

 

*Some videos and images will randomly not show or those that normally autoplay will be frozen in places like facebook.

 

*Sometimes no words will type anywhere within firefox either and I'll have to exit the program and go back in.

 

It's just weird. I don't know if I've messed with some kind of control or what. I have had about three or for updating processes since the replacement and I wonder if anyone knows if it might need to do that several times before bugs get worked out or if that wouldn't have anything to do with these problems? Anyway, whatever you think, let me know, okay? Thanks!"


Before you judge me, know that when I do something wrong it's because I'm an idiot, not because I'm evil.

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#2 buddy215

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Posted 13 March 2015 - 09:54 AM

Whether it is a cat-astrophe issue, malware, adware or combination of both....you can do some scans to help find out. Start with looking for malware and adware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  •  
  •  
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

 

  • Run the ESET Online Scanner.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 SmartasaRock

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Posted 19 March 2015 - 02:36 PM

My neighborhood has had some weird connection troubles and I kept getting on trying to do this and not being able to complete it. Apologies. I didn't want to respond to thank you for replying until I had completed everything. I am 100% clear by these programs. There was literally one thing in malwarebytes, adware, junkware and ESET thing that showed up and that was the malwayerebytes picking up an exe as a PUP of a program called Photoscape which I think is safe and have used for years but I removed the entry just to be safe. Literally not one other thing showed up anywhere in a log. I guess that's good. I ran the CCleaner and deleted a bunch of temp files and didn't run the registry part. 


Before you judge me, know that when I do something wrong it's because I'm an idiot, not because I'm evil.

#4 buddy215

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Posted 19 March 2015 - 06:28 PM

Beeps are often a warning about some hardware failing.

 

Have you opened the computer and cleaned out the crud and cobwebs?

 

A couple things to try....one is to run the repairs in the Windows Repair (All In One) Download . Be sure to run Option #4.

 

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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