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Quarantined files after Windows Update


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#1 Locksley

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Posted 12 March 2015 - 06:27 PM

Mod Edit: moved to Am I Infected from Vista ~~ boopme


Hi
 
I'm using a Dell XPS PC running Vista Home Premium. After an automatic download and install of Windows Updates from Microsoft on March 11, 2015, many applications have become unusable and shortcuts disabled. On start up the system has many popups stating an inability to open the file or program.The program files and data are still in place. However, many have had quarantine files inserted in the application directories, apparently preventing them from running. Windows Defender shows no quarantined files in its logs . I am not receiving browser redirects. Applications like MS Office , Outlook, etc still seem to work. There do not seem to be signs of an infection. But , given the quarantines, this looks like Microsoft protection on 3rd party applications with which MS is unfamiliar as part of the security updates and patches installed.
 
Please help.
 
Thanks
 
Locksley


Edited by boopme, 12 March 2015 - 07:19 PM.


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#2 buddy215

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Posted 12 March 2015 - 06:55 PM

I saw something similar recently. Eset Online Scan may confirm what I am thinking is going on.

 

  • Run the ESET Online Scanner.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 Locksley

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Posted 13 March 2015 - 07:42 PM

Thanks buddy215

 

It turns out the issue is with Panda Cloud antivirus which, on March 11, the same day as the Windows Update , mistook itself for malware and quarantined many system files. I have now fixed virtually all of the issues with the help of a Panda issued recovery file

 

The news article is here

 

http://www.pcworld.com/article/2895782/doh-panda-security-mistakes-itself-for-malware-quarantines-crucial-files.html

 

Thanks for your fast response and assistance on this. 

 

Locksley



#4 buddy215

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Posted 13 March 2015 - 08:34 PM

Great! That isn't what I thought might have been the problem. No, I'm not laughing at your and Panda's expense...honest...I'm not...really. :whistle:

Thanks for posting the solution. Happy surfin'...


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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