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Missing dll that I can't identify


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#1 warcat

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Posted 12 March 2015 - 08:23 AM

Hi

 

I was wondering if anyone has heard of svsrk.dll? I get the error message that it could not be found when I reboot. I tried searching for it, but can't find any results. The machine that it is on is a HP G56 laptop running Windows 7 Home Premium 64 bit. Any help would be appreciated!

 

Thanks

Warren


Edited by hamluis, 12 March 2015 - 11:25 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Aura

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Posted 12 March 2015 - 08:30 AM

Hi warcat :)

Let's see if we can find something about that .dll in your Autoruns file.

sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:
  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible;
  • Go on ge.tt and upload the Autoruns file you saved;
  • Once done, post the download URL of your uploaded file in your next reply;

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#3 warcat

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Posted 12 March 2015 - 09:50 AM

Hi Aura

 

Here is the URL for the file: http://ge.tt/8NG2U6C2/v/0

 

Thanks!



#4 Aura

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Posted 12 March 2015 - 09:53 AM

Found it. Open Autoruns with Admin Rights again, and look for the following line highlighted in yellow:

svsrk File not found: C:\Users\John\AppData\Roaming\svsrk.dll

From there, right-click on it and select Delete. This should delete the entry and it won't comeback on start-up. However, I suspect other malicious programs to be installed on your system so let's take a look at it together.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#5 warcat

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Posted 12 March 2015 - 10:50 AM

Yeah, I'm pretty sure it has some bad stuff on it. I know there is a program hijacking the browser, which is why I'm using a thumb drive and a second computer to work on the infected one. Will get you the log shortly.

 

Thanks for your help!



#6 Aura

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Posted 12 March 2015 - 10:51 AM

No problem warcat, we'll get throught this in no time :)

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#7 boopme

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Posted 12 March 2015 - 11:22 AM

Hello can you copy/paste the content of post 3 please. I suspect a rootkit here.


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#8 Aura

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Posted 12 March 2015 - 11:23 AM

boopme, I have the file, are you looking for something specific or? I can output the log via Autorunsc I think and copy/paste it for you.

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#9 boopme

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Posted 12 March 2015 - 11:48 AM

Since the upload is not public.. (defeats forum purpose) and I believe that is a rootkit and wanted to be sure.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Aura

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Posted 12 March 2015 - 11:50 AM

Well I managed to download it, if you want I can re-upload it for you as it seems that I cannot expert it to Autorunsc.

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#11 warcat

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Posted 12 March 2015 - 12:00 PM

Aura, here is the toolbox log.

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by John (administrator) on 12-03-2015 at 10:56:09
Running from "F:\Downloads\Mini Toolbox"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP G56 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/12/2015 07:04:55 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddWin32ServiceFiles: Unable to back up image of service Orbiter since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
.
 
Error: (03/12/2015 07:04:55 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddWin32ServiceFiles: Unable to back up image of service TerminusDefender since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
.
 
Error: (03/11/2015 02:16:53 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.0.1.711 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1174
 
Start Time: 01d05c37805769fd
 
Termination Time: 3956
 
Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
 
Report Id: 82ceb921-c82b-11e4-bd0b-60eb692c3d2b
 
Error: (02/26/2015 03:23:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (02/26/2015 01:12:36 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program proc.exe because of this error.
 
Program: proc.exe
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 003CF888
Disk type: 0
 
Error: (02/26/2015 01:12:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: proc.exe, version: 0.0.0.0, time stamp: 0x5461da04
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc000001d
Fault offset: 0x0000c42d
Faulting process id: 0xe5c
Faulting application start time: 0xproc.exe0
Faulting application path: proc.exe1
Faulting module path: proc.exe2
Report Id: proc.exe3
 
Error: (02/26/2015 01:11:48 PM) (Source: Application Hang) (User: )
Description: The program MBAM-SETUP-2.0.4.1028.TMP version 51.52.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: c34
 
Start Time: 01d051f74ebc48f3
 
Termination Time: 60000
 
Application Path: C:\USERS\JOHN\APPDATA\LOCAL\TEMP\IS-RDP59.TMP\MBAM-SETUP-2.0.4.1028.TMP
 
Report Id:
 
Error: (02/26/2015 00:58:25 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program proc.exe because of this error.
 
Program: proc.exe
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 001FF830
Disk type: 0
 
Error: (02/26/2015 00:58:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: proc.exe, version: 0.0.0.0, time stamp: 0x5461da04
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc000001d
Fault offset: 0x0000c42d
Faulting process id: 0x171c
Faulting application start time: 0xproc.exe0
Faulting application path: proc.exe1
Faulting module path: proc.exe2
Report Id: proc.exe3
 
Error: (02/25/2015 08:41:07 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program proc.exe because of this error.
 
Program: proc.exe
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 002BF9B0
Disk type: 0
 
 
System errors:
=============
Error: (03/12/2015 10:53:37 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (03/12/2015 10:53:36 AM) (Source: DCOM) (User: )
Description: 1053HPSLPSVC{10DA4F3C-CC99-4190-BE4D-58330754E882}
 
Error: (03/12/2015 10:53:36 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service failed to start due to the following error: 
%%1053
 
Error: (03/12/2015 10:53:36 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the HP Network Devices Support service to connect.
 
Error: (03/12/2015 10:40:55 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (03/12/2015 08:52:55 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows 7 for x64-based Systems (KB3035132).
 
Error: (03/12/2015 08:19:59 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB3033889).
 
Error: (03/12/2015 08:19:59 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB3046049).
 
Error: (03/12/2015 08:19:58 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB3039066).
 
Error: (03/12/2015 08:19:58 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB3030377).
 
 
Microsoft Office Sessions:
=========================
Error: (03/12/2015 07:04:55 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddWin32ServiceFiles: Unable to back up image of service Orbiter since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
 
Error: (03/12/2015 07:04:55 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddWin32ServiceFiles: Unable to back up image of service TerminusDefender since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
 
Error: (03/11/2015 02:16:53 PM) (Source: Application Hang)(User: )
Description: mbam.exe1.0.1.711117401d05c37805769fd3956C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe82ceb921-c82b-11e4-bd0b-60eb692c3d2b
 
Error: (02/26/2015 03:23:25 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8
 
Error: (02/26/2015 01:12:36 PM) (Source: Application Error)(User: )
Description: proc.exe003CF8880
 
Error: (02/26/2015 01:12:36 PM) (Source: Application Error)(User: )
Description: proc.exe0.0.0.05461da04KERNELBASE.dll6.1.7601.1840953159a86c000001d0000c42de5c01d051f8294ecb8dC:\Program Files (x86)\Bench\Proxy\proc.exeC:\Windows\syswow64\KERNELBASE.dll6b91fc47-bdeb-11e4-80bf-60eb692c3d2b
 
Error: (02/26/2015 01:11:48 PM) (Source: Application Hang)(User: )
Description: MBAM-SETUP-2.0.4.1028.TMP51.52.0.0c3401d051f74ebc48f360000C:\USERS\JOHN\APPDATA\LOCAL\TEMP\IS-RDP59.TMP\MBAM-SETUP-2.0.4.1028.TMP
 
Error: (02/26/2015 00:58:25 PM) (Source: Application Error)(User: )
Description: proc.exe001FF8300
 
Error: (02/26/2015 00:58:23 PM) (Source: Application Error)(User: )
Description: proc.exe0.0.0.05461da04KERNELBASE.dll6.1.7601.1840953159a86c000001d0000c42d171c01d051f62ace77ddC:\Program Files (x86)\Bench\Proxy\proc.exeC:\Windows\syswow64\KERNELBASE.dll6f7dd04c-bde9-11e4-80bf-60eb692c3d2b
 
Error: (02/25/2015 08:41:07 PM) (Source: Application Error)(User: )
Description: proc.exe002BF9B00
 
 
 
=========================== Installed Programs ============================
4500_G510nz_Help (x32 Version: 000.0.439.000 - Hewlett-Packard) Hidden
4500G510nz (x32 Version: 000.0.439.000 - Hewlett-Packard) Hidden
4500G510nz_Software_Min (x32 Version: 000.0.423.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 11.5 (HKLM-x32\...\{9ECF7817-DB11-4FBA-9DF1-296A578D513A}) (Version: 11.5.7.609 - Adobe Systems, Inc)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5751 - AVG Technologies)
AVG 2015 (Version: 15.0.4306 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5751 - AVG Technologies) Hidden
AVG PC Tuneup (HKLM-x32\...\{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1) (Version: 10.0.0.27 - AVG)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bucksbee Loyalty Plugin - W3i (HKLM-x32\...\Bucksbee Loyalty Plugin - W3i) (Version:  - )
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.09 - Piriform)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
CinemaNow Media Manager (HKLM-x32\...\{6C122441-1861-4CD7-B1C5-A163A6984E12}) (Version: 1.9.1.105 - CinemaNow, Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3003 - CyberLink Corp.)
CyberLink DVD Suite (x32 Version: 7.0.3003 - CyberLink Corp.) Hidden
CyberLink MediaShow (HKLM-x32\...\InstallShield_{80E158EA-7181-40FE-A701-301CE6BE64AB}) (Version: 5.0.1616 - CyberLink Corp.)
CyberLink MediaShow (x32 Version: 5.0.1616 - CyberLink Corp.) Hidden
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.1.4217 - CyberLink Corp.)
CyberLink PowerDVD 9 (x32 Version: 9.0.1.4217 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.2511 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.0.2511 - CyberLink Corp.) Hidden
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.372.000 - Hewlett-Packard) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
DocMgr (x32 Version: 130.0.000.000 - Hewlett-Packard) Hidden
DocProc (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Dora's Carnival Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Escape Rosecliff Island (x32 Version: 2.2.0.95 - WildTangent) Hidden
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Fax (x32 Version: 130.0.418.000 - Hewlett-Packard) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKCU\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
Heroes of Hellas 2 - Olympia (x32 Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hotel Solitaire (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111174417}) (Version:  - Oberon Media)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Documentation (HKLM-x32\...\{7C36414C-DC87-4943-A525-BC1717BA17C9}) (Version: 1.1.1.0 - Hewlett-Packard)
HP Game Console (x32 Version:  - WildTangent) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.3 - WildTangent)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP MediaSmart CinemaNow 2.0 (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP Officejet 4500 G510n-z (HKLM\...\{7E0E61CC-1C99-429D-BEA7-C4DD5B898D2A}) (Version: 13.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.3611 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{4B156358-CE9C-4E9F-8CAD-79AE86A68C60}) (Version: 1.0.3 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{EB58480C-0721-483C-B354-9D35A147999F}) (Version: 2.3.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{72D90DB3-A16A-4545-B555-868471101833}) (Version: 8.1.4186.3400 - Hewlett-Packard)
HP Smart Web Printing 4.5 (HKLM\...\HP Smart Web Printing) (Version: 4.5 - HP)
HP Software Framework (HKLM-x32\...\{97174E88-52F9-445A-A28E-704A45332D19}) (Version: 4.0.108.1 - Hewlett-Packard Company)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HP Wireless Assistant (HKLM\...\{B5FC1E1B-E70D-45F1-8E40-A3C30698B323}) (Version: 4.0.9.0 - Hewlett-Packard Company)
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
Inbox Toolbar (HKLM-x32\...\{612AD33D-9824-4E87-8396-92374E91C4BB}_is1) (Version: 1.0.0 - Inbox.com, Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2086 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
Java Auto Updater (x32 Version: 2.0.2.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 20 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Java™ 6 Update 20 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Jewel Quest 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2907 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2907 - CyberLink Corp.) Hidden
Mahjong Match (HKLM-x32\...\BFG-Mahjong Match) (Version:  - )
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Network64 (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
Pacman (remove only) (HKLM-x32\...\Pacman) (Version:  - JenkatGames)
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.6904 - CyberLink Corp.) Hidden
Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4204 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4204 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3003 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3003 - CyberLink Corp.) Hidden
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.18.322.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6206 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Software (HKLM-x32\...\{901F0D4C-009D-1112-8DE4-03599E7B0C5C}) (Version: 1.00.10.0329 - REALTEK Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.3023 - CyberLink Corp.) Hidden
Roxio CinemaNow 2.0 (x32 Version: 1.0.278 - Hewlett-Packard) Hidden
RtVOsd (HKLM\...\{091A0130-A82F-4A6D-9C61-3BBBB3289030}) (Version: 1.0.6 - Realtek Semiconductor Corp.)
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
SmartWebPrinting (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.1.6.64 - Synaptics Incorporated)
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.376.000 - Hewlett-Packard) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Virtual Families (x32 Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers - The Secret City (x32 Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
Wheel of Fortune 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Windows Live Call (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Live Mail (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
 
**** End of log ****


#12 Aura

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Posted 12 March 2015 - 12:05 PM

Please uninstall the following programs:
  • Adobe AIR;
  • AVG PC Tuneup;
  • Bucksbee Loyalty Plugin - W3i;
  • Inbox Toolbar;
  • Java 6 Update 20 (64-bits);
  • Java 6 Update 20;
  • Yahoo! Toolbar;
  • Yahoo! Software Update;
You can also uninstall the Google Toolbar for Internet Explorer if you want, it's not really needed. Let me know if you encounter any issues during the uninstallation of the programs above.

Edited by Aura., 12 March 2015 - 12:06 PM.

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#13 boopme

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Posted 12 March 2015 - 12:10 PM

Ok, scan the systsm,Aura.


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#14 warcat

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Posted 12 March 2015 - 12:44 PM

I was able to uninstall everything but the Inbox Toolbar. The regular Windows uninstaller wouldn't uninstall it, after several attempts.



#15 Aura

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Posted 12 March 2015 - 12:55 PM

Download the portable version of Revo Uninstaller. Extract the content and launch the executable. From there, select Inbox Toolbar in the list and try to uninstall it. After it completes (wether it succeeds or fails), put the scan type to Advanced and launch it. From there, you'll be presented the Registry leftovers, followed by the files/folders leftovers. For both of them, click on the Select all button followed by the Delete one. Let me know when it's done.

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