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loss of wireless connection

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#1 tjay2371


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Posted 11 March 2015 - 02:04 PM

Help: Hoping to gather some help with the following.


Assisting with my granddaughters window 7 computer make Samsung model  R530, this landed in my lap with primarily 

 inability to connect by wireless, previously prior to a large download it was possible to connect.


I have downloaded Malwarebytes and SuperantiSpyware running both in trial versions, each came up with multiple possible infections which have now been quarantined.


Also while carrying out these tests have discovered while connect by cable that spurious search engines appear, one in particular being istartsurf, this in spite of having changed the default to google. hope this helps? 


Not sure where to go now and looking for expert advice.


Is there anyone out there that could assist me?  Many thanks in anticipation.



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#2 tjay2371

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Posted 12 March 2015 - 12:02 PM

Seems experts are very busy, thanks for looking, cancelling this request.



#3 hamluis



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Posted 13 March 2015 - 06:38 AM

Topic closed.

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