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Combofix issue -


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#1 Jenninboise

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Posted 11 March 2015 - 12:31 AM

Not sure where I should post this, but here's what happened - just as Combofix was completing I got this message:

 

Unable to create a backup of the current registry file c:\windows\system32\config\system ! Continue restoration of this file?

 

Do I click yes or no?

 

Many thanks for your help. 

 

UPDATE: I just found the place I am supposed to post this. Here is the new thread: 

 

http://www.bleepingcomputer.com/forums/t/569709/combofix-issue/


Edited by Jenninboise, 11 March 2015 - 12:51 AM.


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#2 Sintharius

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Posted 11 March 2015 - 01:53 AM

Hello there,
 
We do not support the use of ComboFix by members that have not went through Malware Removal Training.

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. ComboFix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware which scan individual drives or different folders on a computer for malware...nor was it designed to be a remote support toolUsing this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read Combofix's Disclaimer.

Alex

#3 Jenninboise

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Posted 11 March 2015 - 02:00 AM

Hi Alex --

 

Thanks for your response. I'm certainly not holding anyone responsible if this does not go well. Just wondering if anyone knows what to do from here -- should I answer yes or no?

 

Thanks, Jennifer


Edited by Jenninboise, 11 March 2015 - 02:01 AM.


#4 Sintharius

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Posted 11 March 2015 - 02:22 AM

Hello Jenny,

I suggest that you seek assistance in the Malware Removal Logs area - a helper will walk you step by step through the cleaning progress.

Please read the Preparation Guide before posting.

Good luck!

Regards,
Alex

#5 noknojon

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Posted 11 March 2015 - 02:36 AM

Hello Jennifer,

Please Read - Combofix's Disclaimer. (as above by Alex)

 

There is no other written guide, and only Qualified Experts are allowed to use the tool.

If you need help please see below ...

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide .

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running "FRST" which will create two logs.

When you have done that, Post your logs (as directed) in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs , then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them.
A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one, to prevent others answering incorrectly.

 

 

Thank You -



#6 quietman7

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Posted 11 March 2015 - 04:26 AM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

Also be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, FRST, OTL, Zoek and RSIT should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning a strategy for effective disinfection and a determination if using ComboFix is necessary.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages.

If you need individual assistance with a malware infection, please follow the instructions in the Prep Guide link provided above.
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