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Trojan infection! Please Help!


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33 replies to this topic

#1 Arian_A

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Posted 10 March 2015 - 09:31 PM

I can hardly write because of the Trojan virus attack of my computer. I can hardly write as ads do not allow me to write in this form Hel



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#2 boopme

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Posted 10 March 2015 - 09:38 PM

Hi Arian

Can you do these??

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Hold down Control and click on this link to open ESET Online Scanner in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE: Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Arian_A

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Posted 10 March 2015 - 09:53 PM

Thank you very much. I am writing from another computer

I am currently trying to restore the infected computer to an earlier point. Not sure whether that will help, but will try to run the program once I have access to the computer. Will report back.



#4 boopme

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Posted 10 March 2015 - 10:01 PM

OK, thanks.

you may just want to run the Avira Rescue System

Please download the Avira AntiVir Rescue System .

Place a blank CD in your burner and double-click on the rescue system package (rescuecd.exe) to burn it to a CD/DVD which you can then use to boot your computer and run a scan. For detailed instructions, refer to the Tutorial for Avira Rescue CD. If you encounter problems running Avira AntiVir Rescue System, you can get further assistance at the Avira Tools Support Forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Arian_A

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Posted 10 March 2015 - 10:29 PM

Minitoolbox Results:

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Ariana (administrator) on 11-03-2015 at 00:28:43
Running from "C:\Users\Ariana\Desktop\Clean Computer"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire V3-571 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

========================= IP Configuration: ================================

Broadcom 802.11n Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)
Broadcom Virtual Wireless Adapter = Local Area Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Ariana-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
   Physical Address. . . . . . . . . : 0A-ED-B9-F0-07-4B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
   Physical Address. . . . . . . . . : 08-ED-B9-F0-87-4B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a5fa:ab7f:ea15:a848%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : March-11-15 12:18:00 AM
   Lease Expires . . . . . . . . . . : March-12-15 12:18:00 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 453569977
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-77-28-11-B8-88-E3-05-4F-5C
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : uhn.ca
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : B8-88-E3-05-4F-5C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4A843B00-B9D3-4FB0-8D75-31D9BB7E3A99}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{34897760-73D3-437E-897B-672A5B912C27}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:28c1:1a53:ba53:b53b(Preferred)
   Link-local IPv6 Address . . . . . : fe80::28c1:1a53:ba53:b53b%20(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.uhn.ca:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.0.1

Name:    google.com
Addresses:  2607:f8b0:400b:80b::1004
   173.194.43.65
   173.194.43.66
   173.194.43.67
   173.194.43.68
   173.194.43.69
   173.194.43.70
   173.194.43.71
   173.194.43.72
   173.194.43.73
   173.194.43.78
   173.194.43.64

Pinging google.com [173.194.43.78] with 32 bytes of data:
Reply from 173.194.43.78: bytes=32 time=10ms TTL=57
Reply from 173.194.43.78: bytes=32 time=11ms TTL=57

Ping statistics for 173.194.43.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 11ms, Average = 10ms
Server:  UnKnown
Address:  192.168.0.1

Name:    yahoo.com
Addresses:  98.139.183.24
   206.190.36.45
   98.138.253.109

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=71ms TTL=47
Reply from 98.138.253.109: bytes=32 time=130ms TTL=47

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 71ms, Maximum = 130ms, Average = 100ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...0a ed b9 f0 07 4b ......Broadcom Virtual Wireless Adapter
 14...08 ed b9 f0 87 4b ......Broadcom 802.11n Network Adapter
 11...b8 88 e3 05 4f 5c ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 20...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 33...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.4     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.4    281
      192.168.0.4  255.255.255.255         On-link       192.168.0.4    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.4    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.4    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.4    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 20     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 20     58 2001::/32                On-link
 20    306 2001:0:9d38:6abd:28c1:1a53:ba53:b53b/128
                                    On-link
 14    281 fe80::/64                On-link
 20    306 fe80::/64                On-link
 20    306 fe80::28c1:1a53:ba53:b53b/128
                                    On-link
 14    281 fe80::a5fa:ab7f:ea15:a848/128
                                    On-link
  1    306 ff00::/8                 On-link
 20    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/11/2015 00:20:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcerPortal.exe, version: 3.0.4.2002, time stamp: 0x54942c87
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa285b
Exception code: 0xc0000005
Fault offset: 0x000201c5
Faulting process id: 0x11d8
Faulting application start time: 0xAcerPortal.exe0
Faulting application path: AcerPortal.exe1
Faulting module path: AcerPortal.exe2
Report Id: AcerPortal.exe3

Error: (03/11/2015 00:20:54 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/11/2015 00:18:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Faulting module name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Exception code: 0x40000015
Fault offset: 0x0007da8a
Faulting process id: 0x930
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3

Error: (03/10/2015 10:37:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x1730
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (03/10/2015 10:37:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x165c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (03/10/2015 10:36:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x2fcc
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (03/10/2015 10:36:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x4b4c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (03/10/2015 10:26:45 PM) (Source: MsiInstaller) (User: Ariana-PC)
Description: Product: Google Update Helper -- Error 1309. Error reading from file: C:\Program Files (x86)\globalUpdate\Update\1.3.25.0\Google\Update\RequiredFile.txt.  System error 3.  Verify that the file exists and that you can access it.

Error: (03/10/2015 10:26:26 PM) (Source: Registry Helper Service) (User: )
Description: Service started

Error: (03/10/2015 10:25:58 PM) (Source: MsiInstaller) (User: Ariana-PC)
Description: Product: Google Update Helper -- Error 1309. Error reading from file: C:\Program Files (x86)\globalUpdate\Update\1.3.25.0\Google\Update\RequiredFile.txt.  System error 3.  Verify that the file exists and that you can access it.

System errors:
=============
Error: (03/11/2015 00:26:10 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB3035126).

Error: (03/11/2015 00:18:58 AM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).

Error: (03/11/2015 00:18:18 AM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (03/11/2015 00:17:37 AM) (Source: Service Control Manager) (User: )
Description: The Group Policy Client service failed to start due to the following error:
%%1053

Error: (03/11/2015 00:17:37 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Group Policy Client service to connect.

Error: (03/10/2015 10:09:07 PM) (Source: DCOM) (User: Ariana-PC)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}Ariana-PCArianaS-1-5-21-537470059-3133564665-3931177193-1001LocalHost (Using LRPC)

Error: (03/10/2015 10:09:07 PM) (Source: DCOM) (User: Ariana-PC)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}Ariana-PCArianaS-1-5-21-537470059-3133564665-3931177193-1001LocalHost (Using LRPC)

Error: (03/10/2015 09:57:18 PM) (Source: DCOM) (User: )
Description: {BD57A9B2-4E7D-4892-9107-9F4106472DA4}

Error: (03/10/2015 09:39:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.

Error: (03/10/2015 08:31:17 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.

Microsoft Office Sessions:
=========================
Error: (03/11/2015 00:20:58 AM) (Source: Application Error)(User: )
Description: AcerPortal.exe3.0.4.200254942c87SHELL32.dll6.1.7601.1851753aa285bc0000005000201c511d801d05bb2a710493bC:\Program Files (x86)\Acer\Acer Portal\AcerPortal.exeC:\Windows\syswow64\SHELL32.dll03d92311-c7a6-11e4-a373-b888e3054f5c

Error: (03/11/2015 00:20:54 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/11/2015 00:18:34 AM) (Source: Application Error)(User: )
Description: mbamservice.exe3.0.2.05318d363mbamservice.exe3.0.2.05318d363400000150007da8a93001d05bb266a76d31C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeae38b035-c7a5-11e4-a373-b888e3054f5c

Error: (03/10/2015 10:37:09 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1763154b31a70ntdll.dll6.1.7601.18247521ea8e7c0000374000ce753173001d05ba4402b4b53C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll833ce5b5-c797-11e4-a934-b888e3054f5c

Error: (03/10/2015 10:37:04 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1763154b31a70ntdll.dll6.1.7601.18247521ea8e7c0000374000ce753165c01d05ba43c75615aC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll8067e927-c797-11e4-a934-b888e3054f5c

Error: (03/10/2015 10:36:54 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1763154b31a70ntdll.dll6.1.7601.18247521ea8e7c0000374000ce7532fcc01d05ba42d9fb54fC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll7a28d9cd-c797-11e4-a934-b888e3054f5c

Error: (03/10/2015 10:36:47 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1763154b31a70ntdll.dll6.1.7601.18247521ea8e7c0000374000ce7534b4c01d05ba409729e94C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll7667a50a-c797-11e4-a934-b888e3054f5c

Error: (03/10/2015 10:26:45 PM) (Source: MsiInstaller)(User: Ariana-PC)
Description: Product: Google Update Helper -- Error 1309. Error reading from file: C:\Program Files (x86)\globalUpdate\Update\1.3.25.0\Google\Update\RequiredFile.txt.  System error 3.  Verify that the file exists and that you can access it.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (03/10/2015 10:26:26 PM) (Source: Registry Helper Service)(User: )
Description: Service started

Error: (03/10/2015 10:25:58 PM) (Source: MsiInstaller)(User: Ariana-PC)
Description: Product: Google Update Helper -- Error 1309. Error reading from file: C:\Program Files (x86)\globalUpdate\Update\1.3.25.0\Google\Update\RequiredFile.txt.  System error 3.  Verify that the file exists and that you can access it.(NULL)(NULL)(NULL)(NULL)(NULL)

 

 clear.fi SDK - MVP 2 (x32 Version: 2.0.1505 - CyberLink Corp.) Hidden
 clear.fi SDK- Movie 2 (x32 Version: 2.0.1502 - CyberLink Corp.) Hidden
=========================== Installed Programs ============================
abDocs (HKLM-x32\...\{CA4FE8B0-298C-4E5D-A486-F33B126D6A0A}) (Version: 1.05.2005 - Acer Incorporated)
abDocs Office AddIn (HKLM-x32\...\{DCBF3379-246B-47E1-8173-639B63940838}) (Version: 3.01.2006 - Acer Incorporated)
abMedia (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.06.2003.0 - Acer Incorporated)
abPhoto (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 3.01.2005.1 - Acer Incorporated)
Acer Backup Manager (HKLM-x32\...\InstallShield_{0B61BBD5-DA3C-409A-8730-0C3DC3B0F270}) (Version: 3.0.0.100 - NTI Corporation)
Acer Crystal Eye Webcam (HKLM-x32\...\InstallShield_{A0382E3C-7384-429A-9BFA-AF5888E5A193}) (Version: 1.5.2108.00 - CyberLink Corp.)
Acer Crystal Eye Webcam (x32 Version: 1.5.2108.00 - CyberLink Corp.) Hidden
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 6.00.3010 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3507 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Acer Instant Update Service (HKLM\...\{682EC6E8-A300-45FD-8F09-0F3A6EA334D6}) (Version: 1.00.3004 - Acer Incorporated)
Acer Portal (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 3.04.2002 - Acer Incorporated)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.04.3506 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 20.11.1107.1418 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3501 - Acer Incorporated)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.10 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 2.6.0.19120 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader X (10.1.13) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.13 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (x32 Version: 2.2.0.98 - WildTangent) Hidden
AOP Framework (HKLM-x32\...\{4A37A114-702F-4055-A4B6-16571D4A5353}) (Version: 3.04.2001.2 - Acer Incorporated)
Backup Manager V3 (x32 Version: 3.0.0.100 - NTI Corporation) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{C28D96C0-6A90-459E-A077-A6706F4EC0FC}) (Version: 7.0.765.0 - Microsoft Corporation)
Broadcom Card Reader Driver Installer (HKLM\...\{4710662C-8204-4334-A977-B1AC9E547819}) (Version: 15.0.7.2 - Broadcom Corporation)
Broadcom NetLink Controller (HKLM\...\{C91DCB72-F5BB-410D-A91A-314F5D1B4284}) (Version: 15.0.7.1 - Broadcom Corporation)
Broadcom Wireless Utility (HKLM\...\Broadcom Wireless Utility) (Version: 5.100.82.120 - Broadcom Corporation)
Brother MFL-Pro Suite HL-2280DW (HKLM-x32\...\{3ACCCFB3-7B17-4E9F-ACB0-46868FCD4487}) (Version: 1.1.3.0 - Brother Industries, Ltd.)
Cantax T1Plus CGA 2013 (HKLM-x32\...\{155BAEBE-EDB7-4F54-9435-7F874C9CCAE2}) (Version: 13.3.0 - Wolters Kluwer Limited)
Cantax T2Plus Educational 14.1 (HKLM-x32\...\{FE392B3A-7453-44E3-88E3-19D3B6584222}) (Version: 1.0.0 - Wolters Kluwer Limited)
CCH Publications 4.7 (HKLM-x32\...\{1A3EBE47-BA42-4C64-923E-E29165319E1A}) (Version: 4.7 - CCH Canadian Limited)
CCH Publications 4.7 (x32 Version: 4.7 - CCH Canadian Limited) Hidden
Chronicles of Albian (x32 Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
CyberLink MediaEspresso (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.1720_38230 - CyberLink Corp.)
CyberLink MediaEspresso (x32 Version: 6.5.1720_38230 - CyberLink Corp.) Hidden
Definition Update for Microsoft Office 2010 (KB2956079) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{03F28B72-0BEC-4998-95D9-4AA9418D0041}) (Version:  - Microsoft)
Dolby Home Theater v4 (HKLM-x32\...\{B26438B4-BF51-49C3-9567-7F14A5E40CB9}) (Version: 7.2.7000.7 - Dolby Laboratories Inc)
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
ETDWare PS/2-X64 10.6.9.9_WHQL (HKLM\...\Elantech) (Version: 10.6.9.9 - ELAN Microelectronic Corp.)
Evernote v. 4.5.2 (HKLM-x32\...\{F77EF646-19EB-11E1-9A9E-984BE15F174E}) (Version: 4.5.2.5866 - Evernote Corp.)
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive: Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Fooz Kids (HKLM-x32\...\FoozKids) (Version: 3.1.2 - FUHU, Inc.)
Fooz Kids (x32 Version: 3.1.2 - FUHU, Inc.) Hidden
Fooz Kids Platform (HKLM-x32\...\{8D68CE08-9A14-4B7B-9857-3C646A2F34C7}) (Version: 2.1 - FUHU, Inc.)
Google Chrome (HKCU\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Governor of Poker 2 Premium Edition (x32 Version: 2.2.0.95 - WildTangent) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.2.1410 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2653 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.1.0.1006 - Intel Corporation)
Intel® Turbo Boost Technology Monitor 2.5 (HKLM\...\{6C9365EB-1F9E-4893-9196-3EC77C88D0C5}) (Version: 2.5.1.0 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.220 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{09536BA1-E498-4CC3-B834-D884A67D7E34}) (Version: 1.23.605.1 - Intel Corporation)
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 2.1.5 - Kobo Inc.)
Launch Manager (HKLM-x32\...\LManager) (Version: 5.1.15 - Acer Inc.)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
McAfee Agent (HKLM-x32\...\{1FDB8EC6-BAF1-42F9-8E09-4D9AB369F1B5}) (Version: 4.8.0.887 - McAfee, Inc.)
McAfee VirusScan Enterprise (HKLM-x32\...\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}) (Version: 8.8.04001 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
NTI Media Maker 9 (HKLM-x32\...\InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9006 - NTI Corporation)
NTI Media Maker 9 (x32 Version: 9.0.2.9006 - NTI Corporation) Hidden
Nuance PaperPort 12 (HKLM-x32\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 1.00.0001 - Nuance Communications, Inc.)
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6543 - Realtek Semiconductor Corp.)
Scansoft PDF Professional (x32 Version:  - ) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{E762A933-274B-4860-B066-A39FAB0838FD}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956054) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{54F6ECE6-BAB4-4E7D-ADB0-072FC951A280}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{8FDB127C-B5F8-459C-B3BF-098C4270201F}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8FDB127C-B5F8-459C-B3BF-098C4270201F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2956128) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DEFF916D-4268-49CF-8FF3-E26253582E13}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2956128) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{FC666DD5-8A58-401B-9B1E-2CBB451932E8}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Virtual Villagers 5 - New Believers (x32 Version: 2.2.0.97 - WildTangent) Hidden
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3507 - Acer Incorporated)
WIDCOMM Bluetooth Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.2610 - Broadcom Corporation)
WildTangent Games App (Acer Games) (x32 Version: 4.0.5.32 - WildTangent) Hidden
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 8028.36 MB
Available physical RAM: 4981.54 MB
Total Pagefile: 16054.91 MB
Available Pagefile: 12702.2 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.28 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:680.54 GB) (Free:599.52 GB) NTFS

========================= Users: ========================================

User accounts for \\ARIANA-PC

Administrator            Ariana                   Guest                   

**** End of log ****



#6 Arian_A

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Posted 10 March 2015 - 10:40 PM

TDSSKiller produced no report

 

In the meanwhile, my computer was restored at an earlier point but I received a notification of Artemis Trojan Virus Infection

 

I am running now the ADWCleaner and will post the results



#7 Arian_A

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Posted 10 March 2015 - 11:38 PM

# AdwCleaner v4.112 - Logfile created 11/03/2015 at 00:38:34
# Updated 09/03/2015 by Xplode
# Database : 2015-03-05.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Ariana - ARIANA-PC
# Running from : C:\Users\Ariana\Desktop\Clean Computer\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

File Found : C:\Users\Ariana\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.boostsaves.com_0.localstorage
File Found : C:\Users\Ariana\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.boostsaves.com_0.localstorage-journal
Folder Found : C:\Program Files (x86)\globalUpdate
Folder Found : C:\Program Files (x86)\Registry Helper
Folder Found : C:\Program Files\shopperz
Folder Found : C:\ProgramData\Registry Helper
Folder Found : C:\Users\Ariana\AppData\Local\globalUpdate

***** [ Scheduled tasks ] *****

Task Found : 2300726e-d013-4e97-93b8-82cdb2191e24-5

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.ask.com
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EE171732-BEB4-4576-887D-CB62727F01CA}

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17631

-\\ Google Chrome v

[C:\Users\Ariana\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

-\\ Opera v0.0.0.0

*************************

AdwCleaner[R0].txt - [1645 bytes] - [11/03/2015 00:38:34]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1704 bytes] ##########


Edited by Arian_A, 11 March 2015 - 06:25 AM.


#8 Arian_A

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Posted 11 March 2015 - 06:35 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.3 (03.01.2015:1)
OS: Windows 7 Home Premium x64
Ran by Ariana on 11/03/2015 at  7:30:30.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

Successfully deleted: [File] C:\Windows\Tasks\2300726e-d013-4e97-93b8-82cdb2191e24-5.job
Successfully deleted: [File] "C:\Users\Ariana\appdata\local\google\chrome\user data\default\local storage\https_static.boostsaves.com_0.localstorage"
Successfully deleted: [File] "C:\Users\Ariana\appdata\local\google\chrome\user data\default\local storage\https_static.boostsaves.com_0.localstorage-journal"

 

~~~ Folders

Successfully deleted: [Folder] "C:\Users\Ariana\appdata\local\globalupdate"
Successfully deleted: [Folder] "C:\Program Files (x86)\globalupdate"

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 11/03/2015 at  7:34:08.52
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#9 Arian_A

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Posted 11 March 2015 - 06:41 AM

I was able to download the Essetsmartinstaller.exe but did not run tt

The EssetScanner detected my antivirus application.

Will it not conflict with it if I run the Esset scanner?


Edited by Arian_A, 11 March 2015 - 06:53 AM.


#10 boopme

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Posted 11 March 2015 - 10:06 AM

Can you turn off your AV during the ESET scan?

Also remove what ADW found.

Double click on AdwCleaner.exe to run the tool again. Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait a bit.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Arian_A

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Posted 11 March 2015 - 09:28 PM

# AdwCleaner v4.112 - Logfile created 11/03/2015 at 22:15:39
# Updated 09/03/2015 by Xplode
# Database : 2015-03-05.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Ariana - ARIANA-PC
# Running from : C:\Users\Ariana\Desktop\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Registry Helper
Folder Deleted : C:\Program Files (x86)\Registry Helper
Folder Deleted : C:\Program Files\shopperz

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EE171732-BEB4-4576-887D-CB62727F01CA}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.ask.com

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17689

-\\ Google Chrome v

[C:\Users\Ariana\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

-\\ Opera v0.0.0.0

[C:\Users\Ariana\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

*************************

AdwCleaner[R0].txt - [1783 bytes] - [11/03/2015 00:38:34]
AdwCleaner[R1].txt - [1389 bytes] - [11/03/2015 22:12:16]
AdwCleaner[S0].txt - [1473 bytes] - [11/03/2015 22:15:39]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1532  bytes] ##########



#12 Arian_A

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Posted 11 March 2015 - 09:29 PM

# AdwCleaner v4.112 - Logfile created 11/03/2015 at 22:12:16
# Updated 09/03/2015 by Xplode
# Database : 2015-03-05.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Ariana - ARIANA-PC
# Running from : C:\Users\Ariana\Desktop\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Found : C:\Program Files (x86)\Registry Helper
Folder Found : C:\Program Files\shopperz
Folder Found : C:\ProgramData\Registry Helper

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.ask.com
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EE171732-BEB4-4576-887D-CB62727F01CA}

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17689

-\\ Google Chrome v

[C:\Users\Ariana\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

-\\ Opera v0.0.0.0

*************************

AdwCleaner[R0].txt - [1783 bytes] - [11/03/2015 00:38:34]
AdwCleaner[R1].txt - [1251 bytes] - [11/03/2015 22:12:16]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [1310 bytes] ##########



#13 Arian_A

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Posted 12 March 2015 - 06:30 AM

ESET Online Scan found 8 infected applications as follows:

 

 

C:\AdwCleaner\Quarantine\C\Program Files\shopperz\Firefox\{5081D2D4-1637-404c-B74F-50526718257D}.xpi.vir Win32/Toolbar.Perion.K potentially unwanted application deleted - quarantined
C:\Program Files (x86)\CinemaP-1.9cV05.03\2300726e-d013-4e97-93b8-82cdb2191e24.crx JS/Toolbar.Crossrider.B potentially unwanted application deleted - quarantined
C:\Program Files (x86)\CinemaP-1.9cV05.03\56a758f7-9c83-46ff-9173-a547f48f2df9.crx JS/Toolbar.Crossrider.B potentially unwanted application deleted - quarantined
C:\Users\Ariana\AppData\Local\DE93C3D7-1426025916-E111-87B2-B888E3054F5C\onsh7A07.tmp a variant of Win32/Adware.ConvertAd.CD application cleaned by deleting - quarantined
C:\Users\Ariana\AppData\Local\Temp\ICReinstall_nsvEE0D.tmp a variant of Win32/InstallCore.PO potentially unwanted application deleted - quarantined
C:\Users\Ariana\AppData\Local\Temp\nsvEE0D.tmp a variant of Win32/InstallCore.PO potentially unwanted application deleted - quarantined
C:\Users\Ariana\AppData\Roaming\DE93C3D7-1426040259-E111-87B2-B888E3054F5C\jnshD75E.tmp a variant of Win32/Adware.AdService.AY application cleaned by deleting - quarantined
C:\Users\Ariana\AppData\Roaming\DE93C3D7-1426040259-E111-87B2-B888E3054F5C\nswA8C9.tmpfs a variant of Win32/Adware.ConvertAd.CB application cleaned by deleting - quarantined
 



#14 boopme

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Posted 12 March 2015 - 03:54 PM

How are you now?
Empty your temp folders using TFC (Temporary File Cleaner)
  • Please download TFC by Old Timer and save it to your desktop.
    alternate download link
  • Save any unsaved work. (TFC will close ALL open programs including your browser!)
  • Double-click on TFC.exe to run it. (If you are using Vista or above, right-click on the file and choose "Run As Administrator".)
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Arian_A

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Posted 12 March 2015 - 06:36 PM

Big difference now! Thank you so much! You saved me. There no ads popping up in every inch of my computer screen, and so far I have not seen any virus warning.

I am not sure that everything has been cleaned, but for the most part it is more stable. 

 

A couple things:

 

During the infection process some sort of application called "Opera" got itself installed in my computer automatically and a shortcut to its icon "O" is still visible on my desktop. This was not removed during the cleaning process. What do you think that is and how can I remove it?

 

The TFC did not prompt me to reboot the computer but I rebooted manually.

 

What happened to the applications that EsetScan quarantined?






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