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Malewarebytes skipping registry scan


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#1 DaphRox

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Posted 10 March 2015 - 02:51 PM

I've never had a problem with Malewarebytes before, and lately I've noticed that it is skipping right over the registry scan and jumping 10's of thousands of files in the process.

 

I've worked with you guys before and you've always been a great help to me, so once again I am here for your guidence. 

 

Thanks


Edited by DaphRox, 10 March 2015 - 02:51 PM.


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#2 quietman7

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Posted 10 March 2015 - 03:13 PM

Are you using v2.0.4.1028 or the new beta (2.1.0) which was just released for public preview?
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#3 DaphRox

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Posted 10 March 2015 - 04:00 PM

v2.0.4.1028 I wasn't aware they had a new beta out. 



#4 quietman7

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Posted 10 March 2015 - 04:07 PM


When you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to uninstall/reinstall as follows:-- If using the Premium version, you will need to reactivate Malwarebytes' using the license ID and key you were sent by email. Make sure you save that information so it is readily available when reinstalling.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that Malwarebytes is showing in the task tray if using the Premium version. Then setup any file exclusions that may be required in your Anti-Virus/Internet-Security/Firewall applications.


Let me know what happens after doing the above.

BTW...hold off for now on trying out the new public preview version.
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#5 DaphRox

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Posted 10 March 2015 - 06:48 PM

ok, I will try that in the morning and let you know how it goes.  Have a great night and thank you.

 

~Daph



#6 quietman7

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Posted 10 March 2015 - 06:54 PM

Not a problem.
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#7 DaphRox

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Posted 11 March 2015 - 07:38 AM

Good morning,

 

I uninstalled and reinstalled as per directions you provided.  Started a scan and it skipped right over registry items again.  :unsure:



#8 quietman7

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Posted 11 March 2015 - 01:35 PM

For such issues with Malwarebytes Anti-Malware 2.0 the development team recommend you start a new topic in the Malwarebytes Anti-Malware Help Forum and report them there. If one of the Staff or Honorary Members ask you to run some "Diagnostic Logs", please refer to this topic and post the logs in your original Malwarebytes topic, not here.


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#9 DaphRox

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Posted 11 March 2015 - 01:37 PM

OK, thank you.  IF anything falls outside of the results and it's actually some kind of more difficult malware that's causing the problem I will start a new thread here.



#10 quietman7

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Posted 11 March 2015 - 01:41 PM

No problem.

You can also post a link to that topic here so I can follow along and keep up to speed.
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#11 DaphRox

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Posted 11 March 2015 - 01:53 PM

I will do that, thank you.



#12 quietman7

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Posted 11 March 2015 - 02:04 PM

Your welcome.
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