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Need Help With Facebook


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#1 Roger W. Wiggs

Roger W. Wiggs

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Posted 10 March 2015 - 02:11 PM

I use Mozilla Firefox as my browser.  Over the past several days every time I click on Facebook I get a screen that lists all the FB categories and options and NOT the regular Facebook page.  Every time I try to click on any of these categories or options it does nothing.  I am a computer dumbie and I cannot figure out how to correct this problem.  Let me say I have rebooted many times, cannot reload FB as it's not a program, changed by password several times, tried using other browsers, tried using Chrome, nothing has worked.  This happened to me about a year ago and I somehow fixed it accidently, but I cannot remember how I fixed it.  Can ANYBODY help me!  Please....



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#2 Aura

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Posted 10 March 2015 - 07:17 PM

Hi Roger W. Wiggs :)

Can you take a screenshot of that Facebook page when you open it then post it here for us to see? It would help see what the issue actually is.

mq1pzD6.pngHow to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Once done, attach that screenshot to your next reply;

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