Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help with registry/restoring factory image?


  • Please log in to reply
1 reply to this topic

#1 Marinna1

Marinna1

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:51 AM

Posted 10 March 2015 - 01:39 PM

Hi all. I am trying to clean up the wreckage left on my mom's desktop. I have almost everything back to normal. My first option was to factory reset the thing. There is no factory image to restore to. I can only restore it back a few weeks. Here's the story...

There were multiple user accounts that have been added/deleted over time. When she tried to log on one day, there were two users, the guest account and a blank account. I re-booted in safe mode and restored it. From there, she said everything was fine. It happened again. She took it upon herself to do the research and from there some registry keys were deleted. There's the sticky part and the main problem.

Now, I am able to log onto the computer just fine. Here are the re-occuring issues that I am having with this machine. It freezes, alot. When it sits idle for amount of time, not even the slightest amount of activity, it freezes. The explorer restarts sometimes, and doesn't come back. (ex: folders at the bottom of the screen, running programs in the background...etc...). I have also gotten the "This version of Windows is not genuine" message. In fixing that, the only solution is to run the command prompt as Admin and type "slmgr -rearm" and that fixes the problem temporarily, but it comes and goes. (due to a false re-start when the system freezes)?

So, from here on in, what are my options, if any? If I had a Windows 7 restore disk, I would love to do so. I don't have any blank DVD's either. I wouldn't be sure how to go about doing that. I have a beginner/ nearly-intermediate knowledge of a computer.

Thanks for any help!
f.png

BC AdBot (Login to Remove)

 


#2 mdibiaso

mdibiaso

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:51 PM

Posted 10 March 2015 - 04:14 PM

You can try running windows system file checker or SFC.exe.

 

http://support.microsoft.com/kb/929833






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users