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Black Screen before windows logon

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3 replies to this topic

#1 kmoonen


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Posted 09 March 2015 - 11:46 PM

Hi There


I have a black screen before windows logon with a cursor, all safe mode options have the same thing, tried last known config + low res. any ideas?



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#2 Victoria-Joe


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Posted 11 March 2015 - 01:05 AM

Mainly this problem occurs because of video adapter. So, first check it properly. Else try the below remedy for this problem:

First click on the task manager and then click on start task manager. Just then click on the processes tab -> explorer.exe -> end process.

Now click on file -> run. A text box will open in front of you, enter explorer.exe and press ok then.

Now click on the start button and type device manager into it. Then select it from the list. Just then double click on Display adapters and then click on update driver software and follow the steps to update the drivers.

If still the problem not solved then check the registry issues. Else run system restore and boot it in safe mode.

#3 Aura


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Posted 11 March 2015 - 10:09 AM

Hi kmoonen :)

Do you have access to the Recovery PE ("Repair your computer") option when you press on F8 before Windows boot? Also, you are talking about a blinking cursor like this: _ , right?

Victoria, I doubt kmoonen will be able to do any of this since he cannot even access Windows.

Edited by Aura., 11 March 2015 - 10:10 AM.

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#4 dc3


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Posted 11 March 2015 - 11:26 AM

What is the make and model of this computer?


If this is a custom build, do you have the installation disc for your operating system?

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