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BSOD and other chaos...


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3 replies to this topic

#1 tkdlindz

tkdlindz

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Posted 09 March 2015 - 07:08 PM

My friend brought me her computer. It has been getting BSOD upon start-up. When not in safe mode, the computer will load up and crash within minutes. It's always the same error SYSTEM_SERVICE_EXCEPTION, saying there has been a problem with the ks.sys (0x0000003b).
 
She hasn't been applying Window updates and I can't get them as I get an explorer.exe.
 
Both the PCI Simple Communications Controller Driver and the SM Bus Driver are unfound, and I haven't been able to apply new drivers as the computer says an unknown issue occurs. 
 
It is a Intel Celeron 64 Bit. I'll try to put the dunps I got down below.
 
030915-24460-01.dmp 3/9/2015 7:28:48 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`03e9415a fffff880`079b2df0 00000000`00000000 ks.sys ks.sys+1a15a x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\030915-24460-01.dmp 2 15 7601 271,232 3/9/2015 7:30:24 PM
 
ks.sys ks.sys+1a15a fffff880`03e7a000 fffff880`03ebd000 0x00043000 0x4ce7a3f3 11/20/2010 6:33:23 AM
ntoskrnl.exe ntoskrnl.exe+74469 fffff800`02a05000 fffff800`02fec000 0x005e7000 0x54b5f6ff 1/14/2015 12:56:31 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18717 (win7sp1_gdr.150113-1808) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
hal.dll fffff800`02fec000 fffff800`03035000 0x00049000 0x4ce7c669 11/20/2010 9:00:25 AM
kdcom.dll fffff800`00b94000 fffff800`00b9e000 0x0000a000 0x4d4d8061 2/5/2011 12:52:49 PM
mcupdate_GenuineIntel.dll fffff880`00cad000 fffff880`00cfc000 0x0004f000 0x4ce7c737 11/20/2010 9:03:51 AM
PSHED.dll fffff880`00cfc000 fffff880`00d10000 0x00014000 0x4a5be027 7/13/2009 9:32:23 PM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\PSHED.dll
CLFS.SYS fffff880`00d10000 fffff880`00d6e000 0x0005e000 0x4a5bc11d 7/13/2009 7:19:57 PM
CI.dll fffff880`00d6e000 fffff880`00de3000 0x00075000 0x53acd125 6/26/2014 10:04:21 PM
Wdf01000.sys fffff880`00e2a000 fffff880`00eec000 0x000c2000 0x51c51641 6/21/2013 11:13:05 PM
WDFLDR.SYS fffff880`00eec000 fffff880`00efc000 0x00010000 0x5010ab70 7/25/2012 10:29:04 PM
ACPI.sys fffff880`00efc000 fffff880`00f53000 0x00057000 0x4ce79294 11/20/2010 5:19:16 AM
WMILIB.SYS fffff880`00f53000 fffff880`00f5c000 0x00009000 0x4a5bc117 7/13/2009 7:19:51 PM
msisadrv.sys fffff880`00f5c000 fffff880`00f66000 0x0000a000 0x4a5bc0fe 7/13/2009 7:19:26 PM
pci.sys fffff880`00f66000 fffff880`00f99000 0x00033000 0x4ce7928f 11/20/2010 5:19:11 AM
vdrvroot.sys fffff880`00f99000 fffff880`00fa6000 0x0000d000 0x4a5bcadb 7/13/2009 8:01:31 PM
partmgr.sys fffff880`00fa6000 fffff880`00fbb000 0x00015000 0x4f641bc1 3/17/2012 1:06:09 AM
compbatt.sys fffff880`00fbb000 fffff880`00fc4000 0x00009000 0x4a5bc3b6 7/13/2009 7:31:02 PM
BATTC.SYS fffff880`00fc4000 fffff880`00fd0000 0x0000c000 0x4a5bc3b5 7/13/2009 7:31:01 PM
volmgr.sys fffff880`00fd0000 fffff880`00fe5000 0x00015000 0x4ce792a0 11/20/2010 5:19:28 AM
volmgrx.sys fffff880`00c00000 fffff880`00c5c000 0x0005c000 0x4ce792eb 11/20/2010 5:20:43 AM
mountmgr.sys fffff880`00fe5000 fffff880`00fff000 0x0001a000 0x4ce79299 11/20/2010 5:19:21 AM
atapi.sys fffff880`00e00000 fffff880`00e09000 0x00009000 0x4a5bc113 7/13/2009 7:19:47 PM
ataport.SYS fffff880`00c5c000 fffff880`00c86000 0x0002a000 0x51fef9b5 8/4/2013 9:02:45 PM
msahci.sys fffff880`00e09000 fffff880`00e14000 0x0000b000 0x4ce7a416 11/20/2010 6:33:58 AM
PCIIDEX.SYS fffff880`00e14000 fffff880`00e24000 0x00010000 0x4a5bc114 7/13/2009 7:19:48 PM
amdxata.sys fffff880`00c86000 fffff880`00c91000 0x0000b000 0x4ba3a3ca 3/19/2010 12:18:18 PM
fltmgr.sys fffff880`01043000 fffff880`0108f000 0x0004c000 0x4ce7929c 11/20/2010 5:19:24 AM
fileinfo.sys fffff880`0108f000 fffff880`010a3000 0x00014000 0x4a5bc481 7/13/2009 7:34:25 PM
Ntfs.sys fffff880`01230000 fffff880`013d9000 0x001a9000 0x52e1be8a 1/23/2014 9:14:50 PM
msrpc.sys fffff880`010a3000 fffff880`01101000 0x0005e000 0x4ce79334 11/20/2010 5:21:56 AM
ksecdd.sys fffff880`013d9000 fffff880`013f4000 0x0001b000 0x54b76231 1/15/2015 2:46:09 AM
cng.sys fffff880`01101000 fffff880`01173000 0x00072000 0x54b5f7e9 1/14/2015 1:00:25 AM
pcw.sys fffff880`01200000 fffff880`01211000 0x00011000 0x4a5bc0ff 7/13/2009 7:19:27 PM
Fs_Rec.sys fffff880`01211000 fffff880`0121b000 0x0000a000 0x4f4eefd2 2/29/2012 11:41:06 PM
ndis.sys fffff880`014ca000 fffff880`015bc000 0x000f2000 0x5034f6b2 8/22/2012 11:11:46 AM
NETIO.SYS fffff880`01400000 fffff880`01460000 0x00060000 0x5294760d 11/26/2013 6:21:01 AM
ksecpkg.sys fffff880`01460000 fffff880`0148c000 0x0002c000 0x54b76683 1/15/2015 3:04:35 AM
tcpip.sys fffff880`01600000 fffff880`017ff000 0x001ff000 0x533f5bd4 4/4/2014 9:26:44 PM
fwpkclnt.sys fffff880`01173000 fffff880`011bc000 0x00049000 0x533f5b09 4/4/2014 9:23:21 PM
vmstorfl.sys fffff880`0148c000 fffff880`0149c000 0x00010000 0x4ce79b8a 11/20/2010 5:57:30 AM
volsnap.sys fffff880`018d1000 fffff880`0191d000 0x0004c000 0x4d67242a 2/24/2011 11:38:18 PM
spldr.sys fffff880`0191d000 fffff880`01925000 0x00008000 0x4a0858bb 5/11/2009 12:56:27 PM
rdyboost.sys fffff880`01925000 fffff880`0195f000 0x0003a000 0x4ce7982e 11/20/2010 5:43:10 AM
mup.sys fffff880`0195f000 fffff880`01971000 0x00012000 0x4a5bc201 7/13/2009 7:23:45 PM
hwpolicy.sys fffff880`01971000 fffff880`0197a000 0x00009000 0x4ce7927e 11/20/2010 5:18:54 AM
fvevol.sys fffff880`0197a000 fffff880`019b4000 0x0003a000 0x5100a65c 1/23/2013 11:11:24 PM
disk.sys fffff880`019b4000 fffff880`019ca000 0x00016000 0x4a5bc11d 7/13/2009 7:19:57 PM
CLASSPNP.SYS fffff880`019ca000 fffff880`019fa000 0x00030000 0x4ce7929b 11/20/2010 5:19:23 AM
aswVmm.sys fffff880`01800000 fffff880`01844000 0x00044000 0x54f45763 3/2/2015 8:28:19 AM
aswRvrt.sys fffff880`01844000 fffff880`01857000 0x00013000 0x54f45433 3/2/2015 8:14:43 AM
cdrom.sys fffff880`0188f000 fffff880`018b9000 0x0002a000 0x4ce79298 11/20/2010 5:19:20 AM
aswSnx.sys fffff880`03a0f000 fffff880`03b13000 0x00104000 0x54f45460 3/2/2015 8:15:28 AM
aswSP.sys fffff880`03b13000 fffff880`03b85000 0x00072000 0x54f45778 3/2/2015 8:28:40 AM
Null.SYS fffff880`03b85000 fffff880`03b8e000 0x00009000 0x4a5bc109 7/13/2009 7:19:37 PM
Beep.SYS fffff880`03b8e000 fffff880`03b95000 0x00007000 0x4a5bca8d 7/13/2009 8:00:13 PM
vga.sys fffff880`03b95000 fffff880`03ba3000 0x0000e000 0x4a5bc587 7/13/2009 7:38:47 PM
VIDEOPRT.SYS fffff880`03ba3000 fffff880`03bc8000 0x00025000 0x4a5bc58b 7/13/2009 7:38:51 PM
watchdog.sys fffff880`03bc8000 fffff880`03bd8000 0x00010000 0x4a5bc53f 7/13/2009 7:37:35 PM
RDPCDD.sys fffff880`03bd8000 fffff880`03be1000 0x00009000 0x4a5bce62 7/13/2009 8:16:34 PM
rdpencdd.sys fffff880`03be1000 fffff880`03bea000 0x00009000 0x4a5bce62 7/13/2009 8:16:34 PM
rdprefmp.sys fffff880`03bea000 fffff880`03bf3000 0x00009000 0x4a5bce63 7/13/2009 8:16:35 PM
Msfs.SYS fffff880`03bf3000 fffff880`03bfe000 0x0000b000 0x4a5bc113 7/13/2009 7:19:47 PM
Npfs.SYS fffff880`018b9000 fffff880`018ca000 0x00011000 0x4a5bc114 7/13/2009 7:19:48 PM
tdx.sys fffff880`0149c000 fffff880`014be000 0x00022000 0x54616a72 11/10/2014 9:46:26 PM
TDI.SYS fffff880`03a00000 fffff880`03a0d000 0x0000d000 0x4ce7933e 11/20/2010 5:22:06 AM
afd.sys fffff880`03c39000 fffff880`03cc2000 0x00089000 0x5388291c 5/30/2014 2:45:48 AM
aswRdr2.sys fffff880`03cc2000 fffff880`03cdc000 0x0001a000 0x54f45455 3/2/2015 8:15:17 AM
netbt.sys fffff880`03cdc000 fffff880`03d21000 0x00045000 0x4ce79386 11/20/2010 5:23:18 AM
wfplwf.sys fffff880`03d21000 fffff880`03d2a000 0x00009000 0x4a5bccb6 7/13/2009 8:09:26 PM
pacer.sys fffff880`03d2a000 fffff880`03d50000 0x00026000 0x4ce7a862 11/20/2010 6:52:18 AM
vwififlt.sys fffff880`03d50000 fffff880`03d66000 0x00016000 0x4a5bcc3a 7/13/2009 8:07:22 PM
netbios.sys fffff880`03d66000 fffff880`03d75000 0x0000f000 0x4a5bccb6 7/13/2009 8:09:26 PM
wanarp.sys fffff880`03d75000 fffff880`03d90000 0x0001b000 0x4ce7a874 11/20/2010 6:52:36 AM
termdd.sys fffff880`03d90000 fffff880`03da4000 0x00014000 0x4ce7ab0c 11/20/2010 7:03:40 AM
rdbss.sys fffff880`03da4000 fffff880`03df5000 0x00051000 0x4ce79497 11/20/2010 5:27:51 AM
nsiproxy.sys fffff880`03c00000 fffff880`03c0c000 0x0000c000 0x4a5bc15e 7/13/2009 7:21:02 PM
mssmbios.sys fffff880`03c0c000 fffff880`03c17000 0x0000b000 0x4a5bc3be 7/13/2009 7:31:10 PM
discache.sys fffff880`03c17000 fffff880`03c26000 0x0000f000 0x4a5bc52e 7/13/2009 7:37:18 PM
csc.sys fffff880`03ed5000 fffff880`03f58000 0x00083000 0x4ce79470 11/20/2010 5:27:12 AM
dfsc.sys fffff880`03f58000 fffff880`03f76000 0x0001e000 0x4ce79447 11/20/2010 5:26:31 AM
blbdrive.sys fffff880`03f76000 fffff880`03f87000 0x00011000 0x4a5bc4df 7/13/2009 7:35:59 PM
tunnel.sys fffff880`03f87000 fffff880`03fad000 0x00026000 0x4ce7a846 11/20/2010 6:51:50 AM
vgapnp.sys fffff880`03fad000 fffff880`03fbb000 0x0000e000 0x4a5bc587 7/13/2009 7:38:47 PM
usbehci.sys fffff880`03fbb000 fffff880`03fcd000 0x00012000 0x52954db7 11/26/2013 9:41:11 PM
USBPORT.SYS fffff880`03e00000 fffff880`03e56000 0x00056000 0x52954db7 11/26/2013 9:41:11 PM
HDAudBus.sys fffff880`03e56000 fffff880`03e7a000 0x00024000 0x4ce7a65e 11/20/2010 6:43:42 AM
Rt64win7.sys fffff880`0404d000 fffff880`040b9000 0x0006c000 0x4d7101ce 3/4/2011 11:14:22 AM
rtl8192Ce.sys fffff880`04220000 fffff880`0438d000 0x0016d000 0x4d234fc2 1/4/2011 12:50:10 PM
vwifibus.sys fffff880`0438d000 fffff880`0439a000 0x0000d000 0x4a5bcc39 7/13/2009 8:07:21 PM
RtsPStor.sys fffff880`0439a000 fffff880`043f0000 0x00056000 0x4d5537c3 2/11/2011 9:21:07 AM
i8042prt.sys fffff880`04200000 fffff880`0421e000 0x0001e000 0x4a5bc11d 7/13/2009 7:19:57 PM
kbdclass.sys fffff880`043f0000 fffff880`043ff000 0x0000f000 0x4a5bc116 7/13/2009 7:19:50 PM
SynTP.sys fffff880`040b9000 fffff880`0411f000 0x00066000 0x4e4e9e7f 8/19/2011 1:33:51 PM
USBD.SYS fffff880`0421e000 fffff880`0421fe80 0x00001e80 0x52954daf 11/26/2013 9:41:03 PM
mouclass.sys fffff880`0411f000 fffff880`0412e000 0x0000f000 0x4a5bc116 7/13/2009 7:19:50 PM
CmBatt.sys fffff880`0412e000 fffff880`04132500 0x00004500 0x4a5bc3b7 7/13/2009 7:31:03 PM
wmiacpi.sys fffff880`04133000 fffff880`0413c000 0x00009000 0x4a5bc3b6 7/13/2009 7:31:02 PM
intelppm.sys fffff880`0413c000 fffff880`04152000 0x00016000 0x4a5bc0fd 7/13/2009 7:19:25 PM
CompositeBus.sys fffff880`04152000 fffff880`04162000 0x00010000 0x4ce7a3ed 11/20/2010 6:33:17 AM
AgileVpn.sys fffff880`04162000 fffff880`04178000 0x00016000 0x4a5bccf0 7/13/2009 8:10:24 PM
rasl2tp.sys fffff880`04178000 fffff880`0419c000 0x00024000 0x4ce7a872 11/20/2010 6:52:34 AM
ndistapi.sys fffff880`0419c000 fffff880`041a8000 0x0000c000 0x4a5bccd8 7/13/2009 8:10:00 PM
ndiswan.sys fffff880`041a8000 fffff880`041d7000 0x0002f000 0x4ce7a870 11/20/2010 6:52:32 AM
raspppoe.sys fffff880`041d7000 fffff880`041f2000 0x0001b000 0x4a5bcce9 7/13/2009 8:10:17 PM
raspptp.sys fffff880`04000000 fffff880`04021000 0x00021000 0x4ce7a86f 11/20/2010 6:52:31 AM
rassstp.sys fffff880`04021000 fffff880`0403b000 0x0001a000 0x4a5bccf1 7/13/2009 8:10:25 PM
rdpbus.sys fffff880`0403b000 fffff880`04046000 0x0000b000 0x4a5bceaa 7/13/2009 8:17:46 PM
swenum.sys fffff880`04046000 fffff880`04047480 0x00001480 0x4a5bca92 7/13/2009 8:00:18 PM
umbus.sys fffff880`03ebd000 fffff880`03ecf000 0x00012000 0x4ce7a695 11/20/2010 6:44:37 AM
usbhub.sys fffff880`0440d000 fffff880`04467000 0x0005a000 0x52954dd0 11/26/2013 9:41:36 PM
NDProxy.SYS fffff880`04467000 fffff880`0447c000 0x00015000 0x4ce7a864 11/20/2010 6:52:20 AM
RTKVHD64.sys fffff880`04e09000 fffff880`050f5a80 0x002eca80 0x4e731b71 9/16/2011 5:48:33 AM
portcls.sys fffff880`050f6000 fffff880`05133000 0x0003d000 0x524e1b82 10/3/2013 9:36:02 PM
drmk.sys fffff880`05133000 fffff880`05155000 0x00022000 0x524e24fe 10/3/2013 10:16:30 PM
ksthunk.sys fffff880`05155000 fffff880`0515a200 0x00005200 0x4a5bca93 7/13/2009 8:00:19 PM
win32k.sys fffff960`00050000 fffff960`00372000 0x00322000 0x54af36be 1/8/2015 10:02:38 PM
Dxapi.sys fffff880`0515b000 fffff880`05167000 0x0000c000 0x4a5bc574 7/13/2009 7:38:28 PM
dxg.sys fffff960`00430000 fffff960`0044e000 0x0001e000 0x4a5bc574 7/13/2009 7:38:28 PM
crashdmp.sys fffff880`05167000 fffff880`05175000 0x0000e000 0x4a5bcabd 7/13/2009 8:01:01 PM
dump_dumpata.sys fffff880`05175000 fffff880`05181000 0x0000c000 0x4a5bc113 7/13/2009 7:19:47 PM
dump_msahci.sys fffff880`05181000 fffff880`0518c000 0x0000b000 0x4ce7a416 11/20/2010 6:33:58 AM
dump_dumpfve.sys fffff880`0518c000 fffff880`0519f000 0x00013000 0x4a5bc18f 7/13/2009 7:21:51 PM
usbccgp.sys fffff880`0519f000 fffff880`051bc000 0x0001d000 0x52954dbb 11/26/2013 9:41:15 PM
snp2uvc.sys fffff880`01e2b000 fffff880`01ff1200 0x001c6200 0x50aaf298 11/19/2012 11:01:44 PM
monitor.sys fffff880`01ff2000 fffff880`02000000 0x0000e000 0x4a5bc58c 7/13/2009 7:38:52 PM
TSDDD.dll fffff960`00670000 fffff960`0067a000 0x0000a000 0x00000000
framebuf.dll fffff960`008f0000 fffff960`008f9000 0x00009000 0x4a5bc587 7/13/2009 7:38:47 PM
luafv.sys fffff880`01e00000 fffff880`01e23000 0x00023000 0x4a5bc295 7/13/2009 7:26:13 PM
aswMonFlt.sys fffff880`051bc000 fffff880`051df000 0x00023000 0x54f45429 3/2/2015 8:14:33 AM
aswStm.sys fffff880`0447c000 fffff880`0449f000 0x00023000 0x54f45828 3/2/2015 8:31:36 AM
lltdio.sys fffff880`051df000 fffff880`051f4000 0x00015000 0x4a5bcc92 7/13/2009 8:08:50 PM
nwifi.sys fffff880`0449f000 fffff880`044f2000 0x00053000 0x4a5bcc3b 7/13/2009 8:07:23 PM
ndisuio.sys fffff880`044f2000 fffff880`04505000 0x00013000 0x4ce7a7e0 11/20/2010 6:50:08 AM
rspndr.sys fffff880`04505000 fffff880`0451d000 0x00018000 0x4a5bcc92 7/13/2009 8:08:50 PM
HTTP.sys fffff880`0451d000 fffff880`045e6000 0x000c9000 0x4ce793ce 11/20/2010 5:24:30 AM
bowser.sys fffff880`03fcd000 fffff880`03feb000 0x0001e000 0x4d649328 2/23/2011 12:55:04 AM
mpsdrv.sys fffff880`045e6000 fffff880`045fe000 0x00018000 0x4a5bcc79 7/13/2009 8:08:25 PM
mrxsmb.sys fffff880`01857000 fffff880`01884000 0x0002d000 0x4db78226 4/26/2011 10:40:38 PM
mrxsmb10.sys fffff880`068f2000 fffff880`06940000 0x0004e000 0x4e17c104 7/8/2011 10:46:28 PM
mrxsmb20.sys fffff880`06940000 fffff880`06964000 0x00024000 0x4db781e9 4/26/2011 10:39:37 PM
aswHwid.sys fffff880`06964000 fffff880`0696e000 0x0000a000 0x54f4544d 3/2/2015 8:15:09 AM
peauth.sys fffff880`06800000 fffff880`068aa000 0x000aa000 0x53b9fd68 7/6/2014 9:52:40 PM
secdrv.SYS fffff880`068aa000 fffff880`068b5000 0x0000b000 0x4508052e 9/13/2006 9:18:38 AM
srvnet.sys fffff880`068b5000 fffff880`068e6000 0x00031000 0x4dba2aff 4/28/2011 11:05:35 PM
tcpipreg.sys fffff880`0696e000 fffff880`06980000 0x00012000 0x506c62be 10/3/2012 12:07:26 PM
srv2.sys fffff880`06980000 fffff880`069e9000 0x00069000 0x4dba2b0a 4/28/2011 11:05:46 PM
srv.sys fffff880`06e14000 fffff880`06eac000 0x00098000 0x4dba2b1e 4/28/2011 11:06:06 PM
 
 
We don't have any money,  so free is the best for us. I have cleaned the registry via ccleaner, and I ran a malware/virus scan with no results. Any suggestions would be appreciated, especially ones which are easy to follow...


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#2 hamluis

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Posted 10 March 2015 - 10:45 AM

Please...do NOT run the registry cleaner function in Ccleaner.

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Victoria-Joe

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Posted 10 March 2015 - 10:43 PM

This error occurs because of cards, memory and cables. So, at first try to remove that hardware and replace it to check it. Mainly 3b is the graphics driver. Actually this error may mainly occur due to graphic drivers.



#4 FreeBooter

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Posted 11 March 2015 - 05:41 AM

Can you place all BSOD memory dump files into zip archive and upload the zip archive for us to download. The BSOD memory dump files are store in C:\Windows\MiniDump directory.


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