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Avast repair install


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7 replies to this topic

#1 Guest_JWebb_*

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Posted 09 March 2015 - 06:44 PM

Avast hast notified me that my registration has expired.  I don't think I'm in any immediate danger because my virus definitions are still being updated.

 

My problems are that -

 

1. Since my registration has expired I can't update the program.  A new version came our a few days ago but I can't manually update.  The "update" box is greyed out and inactive.

 

2. I can't register.  Every button for registration brings up the message, "The online content is unavailable.  Please check your internet connection and try again."  The only solution seems to be to download and install the updated version.

 

Can I install the new version over the old one or should I completely remove the old version first?


Edited by hamluis, 10 March 2015 - 10:26 AM.
Moved from XP to AV/AM Software - Hamluis.


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#2 JohnC_21

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Posted 09 March 2015 - 06:53 PM

For avast I would recommend you uninstall the old version and install the new version. If you use the stub installer you may wind up with Dropbox. That happened to be once. You can get the full download of the free version here. You can also use their uninstaller to remove any remnants left behind. Watch out for any optional software download requests. Also, with the new version avast includes their optimizer called Grimefighter. I would use the custom install method and uncheck that so it does not install.



#3 quietman7

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Posted 10 March 2015 - 03:43 PM

Hi Webb.

 

Good to see you at BC but not to hear about your problem.

 

As far as I am aware...if using the free version of avast! and your registration has expired has expired, the only way to remain a free user is to completely un-install it, download the most current version and then re-install.

 

Thus, you will need to follow the instructions provided by JohnC_21.


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#4 quietman7

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Posted 10 March 2015 - 03:52 PM

I just found this article published by The Avast Antivirus Fansite...What To Do If Your Avast Free Antivirus 2015 License Has Expired which states that you just need to re-register yourself and get a new license for 1-year so you may want to try that first.


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#5 Sintharius

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Posted 10 March 2015 - 03:58 PM

Avast Free requires the user to re-register every year (I had to do this for my best friend after she said Avast was complaining on her laptop). It's a hassle, but necessary if you want to keep using Avast Free.

#6 quietman7

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Posted 10 March 2015 - 04:03 PM

Yea Webb knows that, in this case he apparently forgot and let it expire.
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#7 tango51

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Posted 08 October 2015 - 08:01 AM

Hi

I have the same problem which started today

same description appears on avast window

already disintalled the old version and installed a new one

problem has been not solved

connection is working normally

Tks

Tango51



#8 quietman7

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Posted 08 October 2015 - 03:46 PM


Registration for avast! can be done through avast's interface (On-line registration) or through an alternative method for off-line computers by visiting a registration page from another computer with an Internet connection.You can also call avast! Free 24x7 Phone Support (1-866-951-7679).
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