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HELP anti theft dell inspiron 15 7537


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2 replies to this topic

#1 ozvpipo

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Posted 09 March 2015 - 12:32 PM

I have a Dell laptop inspiron 7537 15 normally used with windows 8 until the hard disk is spoiling you remove the hard drive review board completely removing the BIOS battery and doing housekeeping but I went to turn message :
This computer has been disabled using intel (r ) anti -theft technology due to : platform attack detected
Let me enter or the BIOS asks me server recovery password or token but never use mcafee nor anything like that was activated before the cleaning work diskless pc to enter the BIOS but now nothing . (sorry mi inglish is bad u.u)

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#2 Aura

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Posted 09 March 2015 - 08:35 PM

Hi ozvpipo :)

It seems that you'll have to contact the technical support in order to get the laptop unlocked (via a master password, or unique password for that specific laptop). You'll most likely need a receipt as a proof of purchase. For more information, you can read McAfee FAQ here:

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101587

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#3 quietman7

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Posted 10 March 2015 - 04:56 AM

Announcement:McAfee Anti-Theft Has Been Discontinued

Effective July 10, 2012, McAfee Anti-Theft is discontinued but support is still available for the product.
See: http://home.mcafee.com/store/mat-eol
Further support available through Technical Support.
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