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Uni De Alsa issue


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3 replies to this topic

#1 jade1015

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Posted 09 March 2015 - 01:20 AM

I attempted to uninstall the adware virus program Uni De Alsa through the Control Panel 'Add or Remove Programs' on our desktop computer that runs Windows XP, When I clicked on Remove, the dang Uni De Alsa program changed to 'Windows Installer 3.1 (KB893803)! It then popped up a message stating if I delete this Windows Installer 3.1 that all the listed programs will not work correctly or maybe not at all!  Programs such as Amazon Kindle and Google Chrome plus probably 40 other programs were listed.  UUGGHHHH ... Help, What is going on?

Edited by Queen-Evie, 09 March 2015 - 08:19 AM.
moved from XP to the appropriate forum


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#2 noknojon

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Posted 10 March 2015 - 08:22 PM

Hello and welcome.

Please note that all programs and responses are in English, although you may mean a French infection Version -

 

adware virus program Uni De Alsa is a French translation for Kingdom of Alsa, and is not listed in my programs or Google.

 

Since we (I) can not able to find a listing for this, please follow these 4 posts first ...

 

Download Screen317 Security Check from Here or Here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt
  • Please Copy and Paste the contents of that document.

Note 1:: If any security program requests permission to access the Internet, allow it to
Note 2. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message, (or similar) restart computer and Security Check should run

 

 

 

Next -

Please download MiniToolBox  to desktop to run it.
 Checkmark the following boxes:

  • List content of Hosts
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 Click Go and Copy / Paste the result. (result.txt)

 

 

Next :

  • Download AdwCleaner by Xplode from Here or Here and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
     * Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button (only once)
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button only once for accuracy.
  • A report (AdwCleaner[R0].txt) will open in Notepad for your review.
  • Check the listed removals and see if you are OK with them.
  • If you have questions, post the Report log back here.

 Next

  • Click on the Clean button only once for accuracy
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
  • After rebooting, a log report (AdwCleaner[S0].txt) will open automatically.
  • **Copy and Paste the contents of that log in your next reply.**
  • To restore an item that has been deleted by accident : Open the program again,
  • Go to Tools (top left) > Quarantine Manager > check what you want restored > now click on Restore.

Note: With most Adware / Junkware / PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In many cases, using the uninstaller of the adware not only removes the adware more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner and JRT to fix any remaining entries they may find.

 

 

 

Last -

If you already have a current version installed, Please update it
Please download Malwarebytes Anti-Malware

  • Follow the simple directions to install the program to desktop
  • Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
  • Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
  • Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
  • If you find malware and tick it to remove it, you may be asked to re-boot the computer to finish cleaning.
  • Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

We will take your problem from there

Thank You -


Edited by noknojon, 10 March 2015 - 08:40 PM.


#3 noknojon

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Posted 11 March 2015 - 04:48 PM

Hello jade1015,

 

Do you still require help, or have you solved this problem yet ??

 

Thank You..



#4 noknojon

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Posted 15 March 2015 - 10:50 PM

Please post to http://www.bleepingcomputer.com/forums/t/400074/please-post-in-this-topic-if-you-have-not-received-help-after-three-days/#entry2222675 if you require further help ..

 

I track a topic for about a week, but if you do not reply, I ask you to post to the link above ......

 

Thank You.






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