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Norton email error


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5 replies to this topic

#1 ankarage

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Posted 08 March 2015 - 03:40 PM

I have problem with popup windows Norton security.
Hundreds popup windows like the photo appear.
What can i do?
The senders and the receivers are unknown to me.
 
 
 8q8geOH.png
 
 
 
 
 
 
 
 
 
 
*Moderator Edit: removed original image because it contained email addresses. I snipped the image, erased all names, and reinserted the image. ~ Queen-Evie*

Edited by Queen-Evie, 08 March 2015 - 07:36 PM.
Moved to more appropriate forum. ~ OB


BC AdBot (Login to Remove)

 


#2 noknojon

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Posted 09 March 2015 - 02:18 AM

Download Screen317 Security Check from Here or Here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt
  • Please Copy and Paste the contents of that document.

Note 1:: If any security program requests permission to access the Internet, allow it to
Note 2. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message, (or similar) restart computer and Security Check should run

 

 

Next -

Please download MiniToolBox  to desktop to run it.
 Checkmark the following boxes:

  • List content of Hosts
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 Click Go and Copy / Paste the result. (result.txt)

 

 

 

Please download RKill by Grinler to your desktop

  • If you have an old version, please delete it first
  • Right click on the new Red icon and select Run as Administrator
  • A black DOS box will appear for a short time and then disappear.
  • This is normal and indicates the tool ran successfully.
  • At most the tool will usually run for about 2 minutes
  • Please Copy and Paste the small log back here.

Do not reboot your computer until you complete the next step.

Now :

  • Download AdwCleaner by Xplode from Here or Here and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
     * Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button (only once)
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button only once for accuracy.
  • A report (AdwCleaner[R0].txt) will open in Notepad for your review.
  • Check the listed removals and see if you are OK with them.
  • If you have questions, post the Report log back here.
     Next
  • Click on the Clean button only once for accuracy
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
  • After rebooting, a log report (AdwCleaner[S0].txt) will open automatically.
  • **Copy and Paste the contents of that log in your next reply.**
  • To restore an item that has been deleted by accident : Open the program again,
  • Go to Tools (top left) > Quarantine Manager > check what you want restored > now click on Restore.

Note: With most Adware / Junkware / PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In many cases, using the uninstaller of the adware not only removes the adware more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner and JRT to fix any remaining entries they may find.

 

 

 

Run ESET Online Scanner.

  • For Internet Explorer users only, hold down Control  (Ctrl) and click on This Link to open ESET OnlineScan in a new window.
  • Click the ESET Online button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu. to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives and Remove Threats"
  • Click Advanced settings and select the following:
    Scan potentially unwanted applications
     Scan for potentially unsafe applications
     Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • Please be patient as this will take some time (2 hours is not unusual for a first scan).
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.

 

Take your time and try to do the scans in the order that I have listed them.



#3 Fish66

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Posted 09 March 2015 - 02:23 AM

Hello,

You can try this solution : https://support.norton.com/sp/en/us/home/current/solutions/v57846078_EndUserProfile_en_us

When it's possible, I advice you to change your antivirus, It has free and good antivirus (Avira, Avast).

Bye



#4 ankarage

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Posted 10 March 2015 - 05:25 AM

Hello,

You can try this solution : https://support.norton.com/sp/en/us/home/current/solutions/v57846078_EndUserProfile_en_us

When it's possible, I advice you to change your antivirus, It has free and good antivirus (Avira, Avast).

Bye

Thanks for your  help



#5 ankarage

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Posted 10 March 2015 - 05:27 AM

Download Screen317 Security Check from Here or Here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt
  • Please Copy and Paste the contents of that document.

Note 1:: If any security program requests permission to access the Internet, allow it to
Note 2. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message, (or similar) restart computer and Security Check should run

 

 

Next -

Please download MiniToolBox  to desktop to run it.
 Checkmark the following boxes:

  • List content of Hosts
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 Click Go and Copy / Paste the result. (result.txt)

 

 

 

Please download RKill by Grinler to your desktop

  • If you have an old version, please delete it first
  • Right click on the new Red icon and select Run as Administrator
  • A black DOS box will appear for a short time and then disappear.
  • This is normal and indicates the tool ran successfully.
  • At most the tool will usually run for about 2 minutes
  • Please Copy and Paste the small log back here.

Do not reboot your computer until you complete the next step.

Now :

  • Download AdwCleaner by Xplode from Here or Here and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
     * Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button (only once)
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button only once for accuracy.
  • A report (AdwCleaner[R0].txt) will open in Notepad for your review.
  • Check the listed removals and see if you are OK with them.
  • If you have questions, post the Report log back here.
     Next
  • Click on the Clean button only once for accuracy
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
  • After rebooting, a log report (AdwCleaner[S0].txt) will open automatically.
  • **Copy and Paste the contents of that log in your next reply.**
  • To restore an item that has been deleted by accident : Open the program again,
  • Go to Tools (top left) > Quarantine Manager > check what you want restored > now click on Restore.

Note: With most Adware / Junkware / PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In many cases, using the uninstaller of the adware not only removes the adware more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner and JRT to fix any remaining entries they may find.

 

 

 

Run ESET Online Scanner.

  • For Internet Explorer users only, hold down Control  (Ctrl) and click on This Link to open ESET OnlineScan in a new window.
  • Click the ESET Online button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu. to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives and Remove Threats"
  • Click Advanced settings and select the following:
    Scan potentially unwanted applications
     Scan for potentially unsafe applications
     Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • Please be patient as this will take some time (2 hours is not unusual for a first scan).
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.

 

Take your time and try to do the scans in the order that I have listed them.

Good ideas.I solved my problem by your procedure.

Thank you very much



#6 noknojon

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Posted 10 March 2015 - 06:07 AM

You were welcome if we helped in any way.

 

Please start a new topic if you have further problems later -

 

Regards from the Helpers at B.C.






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