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Internet Explorer not working after Adwcleaner


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8 replies to this topic

#1 nerdorama

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Posted 08 March 2015 - 02:04 PM

Hi,

 

I was having trouble with annoying malware, pop-ups, etc on my laptop which Malwarebytes Anti-malware wouldn't shift. I downloaded and ran AdwCleaner via CNET. This appeared to find and remove a number of unwanted programs. However, since then, I am unable to get Chrome or IE to work - there was clearly a wifi connection, but pages wouldn't load on either browser. I uninstalled Chrome, thinking i could re-install, but then realised i couldn't without a functionning browser.

 

I have seen a solution to this, but not one which is possible (as far as I can understand) using Windows 8.

 

Any advice??



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#2 Aura

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Posted 08 March 2015 - 02:23 PM

Hi nerdorama :)

Let's try a little command here. Click on your Windows Start Menu and enter cmd, then right-click on the cmd icon and select Run as Administrator. From there, enter the following command:

netsh winsock reset

Once it's done, restart your computer and tell me if the webpages are loading.

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#3 quietman7

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Posted 08 March 2015 - 02:41 PM

Internet connectivity problems can occur for a variety of reasons to include corrupted networking software installation, third-party software inserting itself into the network adapter settings, misconfiguration or corruption issues with TCP/IP protocol stack and Winsock due to malformed LSP, deletion or incorrect removal of networking software and removal of a malware component which had inserted itself into the winsock. There are some common (but simple) solutions which can help resolve connectivity issues...just follow these instructions.


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#4 nerdorama

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Posted 09 March 2015 - 05:30 AM

Hi Aura,

 

Thanks for replying!

 

Using Windows 8, I don't get what you described, ie i don't the option to run as administrator. I tried Winkey&R and entered cmd there, clicked OK, which got me to the command prompt, but when I then entered your instruction I got the message "The requested operation requires elevation (Run as administrator)".

 

Apologies if how to get around this seems completely obvious!

 



#5 Aura

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Posted 09 March 2015 - 05:37 AM

Ah sorry I didn't notice that you were using Windows 8 :) Alright, press on the Win Key + S and enter cmd in the search box. Now the cmd icon should pop-out and right-clicking on it will provide the Run as Administrator option.

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#6 nerdorama

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Posted 09 March 2015 - 05:49 AM

YES!!!

 

IE now working fine!!

 

Thank you so much! My (autistic, Zelda/ Pokemon obsessed) son isn't the showing gratitude type, but I can tell you he will be over the moon - I am so relieved. How can I repay you?



#7 quietman7

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Posted 09 March 2015 - 06:22 AM

...when I then entered your instruction I got the message "The requested operation requires elevation (Run as administrator)".

If you looked at the link I provided...there were explicit instructions with screeshots which directed you how to Run as Admin with an elevated command prompt.
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#8 nerdorama

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Posted 09 March 2015 - 06:28 AM

Ah, sorry quietman7, I missed that. Many thanks to you too.



#9 Aura

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Posted 09 March 2015 - 06:59 AM

No problem nerdorama :) There's no need to repay me anything, all the assistance I over on BleepingComputer is volunteer and free :wink:

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