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Black screen of death


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#1 CaptainK737

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Posted 08 March 2015 - 12:55 PM

Hi, I posted on a already started topic so my apologies if I've repeated.  Mod Edit:  Deleted that post, topic at http://www.bleepingcomputer.com/forums/t/567383/computer-help-forum-black-screen-of-death-help/ - Hamluis

I'm having the same problem. I have a Sony Vaio running Windows 7 64 bit and I'm unable to boot up to the normal desk top screen. It just ends up a black screen, with only the mouse curser showing.

I've tried booting in safe mode, no success, I've tried booting from cmd promt which only takes me back to a few days ago to restore, no joy ether. I've read various solutions on how to fix this but again it's a negative! Having been recommended to your site I'm now hoping you can help.

All the Best,
Karl


Edited by hamluis, 08 March 2015 - 01:14 PM.
Added reference - Hamluis.


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#2 dc3

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Posted 08 March 2015 - 01:20 PM

Can you boot into Safe Mode with Command Prompt?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 CaptainK737

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Posted 08 March 2015 - 05:11 PM

No, I've tried that, all I get is a black screen with the words 'safe mode' in each of the 4 corners, but I'm unable to do anything.

#4 Victoria-Joe

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Posted 09 March 2015 - 04:40 AM

This problem is mainly caused by the following problems which are:

Haven’t updated windows updates

Malware and virus issue

Corrupt graphic card

Corrupt registry

So check all these major issue and update it accordingly. Also scan your PC with a good antivirus and anti-malware utilities. Then use cleaner to solve the registry errors and boot your PC.



#5 dc3

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Posted 09 March 2015 - 09:18 AM

1)  I have a Sony Vaio running Windows 7 64 bit and I'm unable to boot up to the normal desk top screen. It just ends up a black screen, with only the mouse curser showing.

2)  I've tried booting in safe mode, no success, I've tried booting from cmd promt which only takes me back to a few days ago to restore, no joy ether. 

1)  Is this a black screen with a blinking white cursor in the upper left corner?

 

2)  What you have posted sounds like you are trying to perform a System Restore where you revert the operating system back to this condition it was in at a previous date, a Restore Point.  If you were using the command prompt you would see a screen similar to the one below.

 

elevatedcommandpromptw7_zpseba8c499.png

 

What you are describing sound like a problem with the Master Boot Record.  If you are actually able to access the the Command Prompt, we can try to repair or rebuild it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 dc3

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Posted 09 March 2015 - 09:43 AM



This problem is mainly caused by the following problems which are:

Haven’t updated windows updates

Malware and virus issue

Corrupt graphic card

Corrupt registry

So check all these major issue and update it accordingly. Also scan your PC with a good antivirus and anti-malware utilities. Then use cleaner to solve the registry errors and boot your PC.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

 

 
Credit for this goes to Quietman7.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 CaptainK737

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Posted 09 March 2015 - 04:51 PM

Hi Victoria-Joe, yes I can access the cmd, what should I type in?

 

Regards,

 

Karl



#8 dc3

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Posted 09 March 2015 - 05:06 PM

Victoria_Joe is not who asked this.

 

Copy and paste each of the commands below, then press Enter for each command.

 

bootrec /rebuildbcd
 
bootrec /fixmbr
 
bootrec /fixboot

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#9 CaptainK737

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Posted 09 March 2015 - 05:11 PM

Ah yes sorry dc3, I'm about to give that a go. Stand by



#10 CaptainK737

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Posted 09 March 2015 - 05:32 PM

Well I tried all. Copy and paste one at a time, each time I then hit return, and all I get is; 'bootrec' is not recognized as an internal or external command, operable program or batch file.



#11 dc3

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Posted 09 March 2015 - 05:37 PM

Does the command prompt look like the one in post #5?


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#12 CaptainK737

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Posted 09 March 2015 - 05:41 PM

No, the first line is C:\Users\Admin>






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