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APPCRASH Explorer.EXE Happening on Multiple PCs


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4 replies to this topic

#1 badassaf

badassaf

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Posted 06 March 2015 - 03:19 PM

Please help.  I've been having issues with quite a few PCs (different models Dell/HP/Acer, all running Windows 7 Pro 64-bit) recently after installing the latest windows updates as well as updating Malwarebytes Anti-Malware to the latest version and running scans.  The only other issue I'm experiencing at the same time as this is with the Google Chrome web browser where all downloads through the browser fail with the message "virus scan failed."

 

Below are the details from the window that pops up.

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Explorer.EXE
  Application Version:    6.1.7601.17567
  Application Timestamp:    4d672ee4
  Fault Module Name:    StackHash_717a
  Fault Module Version:    6.1.7601.18247
  Fault Module Timestamp:    521eaf24
  Exception Code:    c0000374
  Exception Offset:    00000000000c4102
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    4105
  Additional Information 1:    717a
  Additional Information 2:    717a32a02ec71a924be938fbc991af24
  Additional Information 3:    af70
  Additional Information 4:    af7099ef15fd6e33217eaf891320322f

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#2 badassaf

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Posted 06 March 2015 - 04:15 PM

Figured I would post the problem signature from another PC that this is happening on in case it is helpful:

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Explorer.EXE
  Application Version:    6.1.7601.17567
  Application Timestamp:    4d672ee4
  Fault Module Name:    StackHash_26a4
  Fault Module Version:    6.1.7601.18247
  Fault Module Timestamp:    521eaf24
  Exception Code:    c0000374
  Exception Offset:    00000000000c4102
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    26a4
  Additional Information 2:    26a4c1c4b22c5e492351abee01003260
  Additional Information 3:    d093
  Additional Information 4:    d0931ef42170a3df1f9e8b96be5f3d0a



#3 hamluis

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Posted 06 March 2015 - 04:37 PM

Let's deal with a single computer, please.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 badassaf

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Posted 06 March 2015 - 05:06 PM

Link to Snapshot using Speccy - http://speccy.piriform.com/results/8ikVqJhlbqIMWV7NT7OLtmi

 

Content from MiniToolBox -

 

MiniToolBox by Farbar  Version: 05-03-2015
Ran by Tia (administrator) on 06-03-2015 at 16:56:03
Running from "\\SMS999901\Kardish\Applications"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/06/2015 02:16:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xb64
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (03/05/2015 05:44:20 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Microsoft Office Word because of this error.
Program: Microsoft Office Word
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
Additional Data
Error value: 00000000
Disk type: 0

Error: (03/05/2015 05:44:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 12.0.6715.5000, time stamp: 0x54b6a9ab
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000096
Fault offset: 0x0c41f9a9
Faulting process id: 0xdb8
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

Error: (03/05/2015 05:34:32 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program NamePrint Graphics MFC Application because of this error.
Program: NamePrint Graphics MFC Application
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.  If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
Additional Data
Error value: 00000000
Disk type: 0

Error: (03/05/2015 05:34:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: NamePrintGR.exe, version: 1.0.0.1, time stamp: 0x4de7dc60
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000001d
Fault offset: 0x071dfd35
Faulting process id: 0x153c
Faulting application start time: 0xNamePrintGR.exe0
Faulting application path: NamePrintGR.exe1
Faulting module path: NamePrintGR.exe2
Report Id: NamePrintGR.exe3

Error: (03/05/2015 05:33:06 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program NamePrint Graphics MFC Application because of this error.
Program: NamePrint Graphics MFC Application
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.  If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
Additional Data
Error value: 00000000
Disk type: 0

Error: (03/05/2015 05:33:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: NamePrintGR.exe, version: 1.0.0.1, time stamp: 0x4de7dc60
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000001d
Fault offset: 0x0654fcb1
Faulting process id: 0x45c
Faulting application start time: 0xNamePrintGR.exe0
Faulting application path: NamePrintGR.exe1
Faulting module path: NamePrintGR.exe2
Report Id: NamePrintGR.exe3

Error: (03/05/2015 03:34:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 12.0.6715.5000, time stamp: 0x54b6a9ab
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x3d8
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

Error: (03/05/2015 01:17:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6715.5000, time stamp: 0x54b6f104
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0c1bf55e
Faulting process id: 0x17b8
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report Id: EXCEL.EXE3

Error: (03/05/2015 00:10:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xa1c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

System errors:
=============
Error: (03/06/2015 01:50:43 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
    Feature: %%886
    Error Code: 0x80070005
    Error description: Access is denied.
    Reason: %%858

Error: (03/06/2015 01:50:41 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (03/06/2015 01:50:18 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (02/25/2015 03:27:21 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5

Error: (02/25/2015 03:27:18 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (02/13/2015 08:25:17 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5

Error: (02/13/2015 08:25:15 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (02/13/2015 08:12:51 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 4.5.2 for Windows 7 x64-based Systems (KB2901983).

Error: (02/11/2015 03:45:01 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5

Error: (02/11/2015 03:44:58 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Microsoft Office Sessions:
=========================
Error: (11/24/2014 10:11:36 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6707.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 17 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (10/02/2014 00:59:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 3697 seconds with 2520 seconds of active time.  This session ended with a crash.

Error: (05/02/2014 08:51:33 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 2760 seconds with 1020 seconds of active time.  This session ended with a crash.

Error: (06/21/2013 09:17:20 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 90394 seconds with 13140 seconds of active time.  This session ended with a crash.

Error: (02/14/2013 01:32:22 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 14759 seconds with 1380 seconds of active time.  This session ended with a crash.

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 13.2.1 - Hewlett-Packard) Hidden
7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - Igor Pavlov)
802.11n Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 3.02.03.0 - Ralink)
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.13 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 2.6.0.19120 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.2.152 - Adobe Systems, Inc.)
AMD APP SDK Runtime (Version: 2.5.732.1 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{601B10F8-06B0-2EB1-CCAD-C3F7D7E32FD1}) (Version: 3.0.842.0 - Advanced Micro Devices, Inc.)
AMD Media Foundation Decoders (Version: 1.0.60914.1136 - Advanced Micro Devices, Inc.) Hidden
AMD Steady Video Plug-In  (Version: 1.00.0000 - AMD) Hidden
AMD VISION Engine Control Center (x32 Version: 2011.0908.1355.23115 - Advanced Micro Devices, Inc.) Hidden
Avery Toolbar (HKLM-x32\...\{41565256-3700-A76A-76A7-A758B70C1801}) (Version: 12.24.1.240 - APN, LLC)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2011.0908.1355.23115 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2011.0908.1355.23115 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2011.0908.1355.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2011.0908.1354.23115 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2011.0908.1355.23115 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.24 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{C1D35D06-E60A-4834-9B52-F1F3E65D03C9}) (Version: 1.0.239 - Citrix)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.46.1.0327 - DT Soft Ltd)
Defraggler (HKLM\...\Defraggler) (Version: 2.11 - Piriform)
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
eBLVD Host Software 8.0 (HKLM-x32\...\eBLVD) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Drive (HKLM-x32\...\{65EACBB4-B0B8-4A5B-AE46-22DBE15C70B5}) (Version: 1.19.8406.6504 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GoToMeeting 7.1.1.2392 (HKCU\...\GoToMeeting) (Version: 7.1.1.2392 - CitrixOnline)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15130.3904 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.15145.3905 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP Update (HKLM-x32\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 - Hewlett-Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6349.0 - IDT)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
join.me (HKCU\...\JoinMe) (Version: 1.18.0.189 - LogMeIn, Inc.)
LOC Store Management Suite (HKLM-x32\...\Store Management) (Version:  - LOC Software)
LogMeIn (HKLM-x32\...\{B27B646E-76EA-4412-91D8-A4DFDA8AD152}) (Version: 4.1.3256 - LogMeIn, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
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Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MozyPro (HKLM\...\{904F1B7D-94C9-6FD2-6B5C-1838274216EE}) (Version: 2.28.2.432 - Mozy, Inc.)
NamePrint Graphics 2.061 (HKLM-x32\...\{ABCDB914-56B9-4320-B485-A6C0BEBBA332}) (Version: 2.061 - ImprintPlus)
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
Recovery Manager (x32 Version: 5.5.0.4424 - CyberLink Corp.) Hidden
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TSHostedAppLauncher (x32 Version: 5.1.15.0 - Hewlett-Packard) Hidden
UltraMon (HKLM\...\{9069EE0A-7615-4D86-AD80-CA263E936DA6}) (Version: 3.2.2 - Realtime Soft Ltd)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956096) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BC0B6553-7271-4D52-A076-E9A4780611E8}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 38%
Total physical RAM: 7664.61 MB
Available physical RAM: 4688.21 MB
Total Pagefile: 15327.41 MB
Available Pagefile: 12078.02 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.17 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:913.73 GB) (Free:841.77 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:17.68 GB) (Free:2.21 GB) NTFS
3 Drive e: (JWS) (CDROM) (Total:0.46 GB) (Free:0 GB) CDFS
9 Drive k: () (Network) (Total:2047.9 GB) (Free:1141.84 GB)

========================= Users: ========================================
User accounts for \\TIA-PC

Administrator            Guest                    smsprogrammer            
Tia

**** End of log ****


Edited by hamluis, 06 March 2015 - 06:27 PM.


#5 hamluis

hamluis

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Posted 06 March 2015 - 06:42 PM

MS Office Error, 0xc0000374 , I would try the suggestions made...then I would probably uninstall MS Office and reinstall it, update it for SPs and critical updates

 

IMO, it would not hurt to also run the chkdsk /r command and then run the sfc /scannow command...to attempt to overcome possible file corruption.

 

Louis






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