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Cannot re-install Windows


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#1 durkinjt

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Posted 06 March 2015 - 11:04 AM

I have a program called Tweaking.Com, it has an option to run Chkdsk at boot. Last time I

rebooted the program got to 10% than stopped, tried rebooting several times and no change.

Tried to reset to factory by using my Win 7 disk(I used this disk on this computer several

times in the past as the F9 key does not reset to factory), When the disk is finished the

installation I get an error message, "Computer restarted unexpectedly or encountered an

unexpected error. To install windows click OK and restart". This just keeps repeating , will

not install. Any help greatly appreciated. Compute is a HP6142, i3, 650HD, 8G Ram



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#2 hamluis

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Posted 06 March 2015 - 11:37 AM

I would suspect the hard drive is the problem and confirm/refute that by running a hard drive diagnostic on it.  Although several diagnostics could be used, I would use the SeaTools for DOS diagnostic, which makes the fact that the drive doesn't boot...meaningless.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis



#3 Aura

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Posted 06 March 2015 - 11:47 AM

Just so you know durkinjt, a chkdsk scan doesn't "stop". It's a very lenghty scan that can take hours to complete, even one or two days. It's not because it doesn't move that it's "stuck" or "frozen". All you have to do is to give it time and it'll complete. Hence why I suggest to run a chkdsk scan overnight when you have to, or when you are at work all day long. Interrupting a chkdsk scan can only damage your hard drive and you don't want that.

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#4 hamluis

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Posted 06 March 2015 - 12:07 PM

My experience is...chkdsk /r will post an onscreen error message if it cannot continue or is unable to otherwise complete its process.  Lacking such an onscreen message, then chkdsk /r has not stopped, it's just running into problems that were unanticipated and that it slowly overcomes (if possible).

 

Louis



#5 durkinjt

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Posted 06 March 2015 - 10:38 PM

My experience is...chkdsk /r will post an onscreen error message if it cannot continue or is unable to otherwise complete its process.  Lacking such an onscreen message, then chkdsk /r has not stopped, it's just running into problems that were unanticipated and that it slowly overcomes (if possible).

 

Louis

Thanks to all, I am probably at fault, had no idea it took that long, I only let it run for about 1/2 Hr. Will try an all nighter.  Will let you know how it turns out



#6 Aura

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Posted 07 March 2015 - 12:00 PM

Also durkinjt, once the check disk operation is complete, you can go grab the log in the Event Viewer and post it here for us so we can check.

http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

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