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Activating windows


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#1 Sapphirewyren

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Posted 05 March 2015 - 11:07 AM

So my friend was using my computer (which did not have a 'genuine' windows, this is another problem) and he downloaded and installed some kind of software on my computer which was supposed to activate my windows. But a couple days later, when i turn on my computer it boots up normally up to the part where it is supposed to connect to the wifi. There is a spinning wheel above the wifi symbol, the security essentials is turned off and nothing i click on does anything. I tried to restored to a previous restore and nothing doing. I tried to removed the hackware in safemode, but the removed button becomes faded and nothing happens. I tried the repair system and again nothing. This sounds like the end of my hard drive. What do I do?

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#2 quietman7

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Posted 05 March 2015 - 02:16 PM

I do not know what your friend did but you do not need to download software to activate Windows. Those who do are typically attempting to use some type of crack or keygen program to circumvent Windows activation which is not only illegal but a security risk. I recommend that software be removed and you contact Microsoft if you are receiving messages about not having genuine windows.

Microsoft maintains multiple Product Activation Centers worldwide to provide assistant and telephone support for activation issues. The correct telephone number is based on product and location.

USA users can call Microsoft directly at (866) 234-6020 or 1-800-MICROSOFT (642-7676):



Other activation support links:
* Get Help Activating Microsoft Windows
* How To Activate Windows 7 via Phone Activation ‘slui.exe 4' Client
* Activate Windows on this computer
* Support for Microsoft Product Activation problems
* Windows 7 activation error: invalid product key
* Windows 7 activation error: 0xC004F061
* Windows 8 activation error: 0xC004F061
* Get help with Windows 8 activation errors
 


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#3 Sapphirewyren

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Posted 05 March 2015 - 02:28 PM

So how do i get rid of the crack? I think that is what is messing up my computer

#4 quietman7

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Posted 05 March 2015 - 02:38 PM

If you cannot boot up and cannot use system restore, then I would suggest using your recovery disks and perform a factory restore (reset).

Your other option requires advanced tools. Before they can be used, you will need to create and post a FRST log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, and a summary of any steps that you have performed on your own. Be sure to include that you need help with removing the cracked software most likely responsible for your issue. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#5 Sapphirewyren

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Posted 05 March 2015 - 02:45 PM

Okay thank you very much. Update:my computer has connected to the Internet and I was able to get rid of the hackware. Will call Microsoft about the activation of Windows. I will keep posted about anything that comes up.

#6 quietman7

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Posted 05 March 2015 - 02:52 PM

You're welcome and good luck.
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#7 Sapphirewyren

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Posted 05 March 2015 - 03:01 PM

Now my computer after the windows symbol there is a black screen.

Back to the same initial problem

Edited by Sapphirewyren, 05 March 2015 - 03:04 PM.


#8 quietman7

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Posted 05 March 2015 - 03:11 PM

Then follow the instructions in Post #4.


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