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Desktop will not work with Wifi Adapters!


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#1 Czar_92

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Posted 04 March 2015 - 09:52 PM

Hello everyone!

 

I am new here but not to the repair business. I started fixing in April of last year so computers and phones are my areas. Currently I have a client`s desktop that is having issues with wifi.

 

The desktop currently only has an ethernet adapter and the client requested to add wifi to it. So I tried the wifi adapter they had purchased and it gave me a message saying the drivers aren`t working. So I took it home and tried my own nano wifi usb adapter and it couldn't find the driver, so I searched and located it. Now, it says the "network adapter is not working properly", so I went and bought an internal wifi adapter card and installed the drivers and the same message came up! The drivers are there and show up in device manager, if I go to change adapter settings I can enable/disable it. However, it still shows an X for the Wifi signal regardless so no wireless networks will show up. Any suggestions? Would you like more info on the desktop?

 

Compaq 

Windows 7

64-bit



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#2 JohnC_21

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Posted 04 March 2015 - 10:24 PM

Have you tried the Windows 7 Troubleshooter? Can you connect with the Firewall disabled?



#3 Czar_92

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Posted 05 March 2015 - 08:33 PM

Yes multiple times keeps giving me the same issue.



#4 JohnC_21

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Posted 05 March 2015 - 08:39 PM

Download NetAdapter all in one repair. Run and select Advance Repair. Select the Wireless adapter in the dropdown box.



#5 technonymous

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Posted 05 March 2015 - 10:30 PM

If there is a wired nic right click and disable it. Also check bios to enable wifi.



#6 Czar_92

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Posted 05 March 2015 - 10:36 PM

It is already disabled, and the adapter is enabled but still shows an X. JohnC_21 I will give a shot.



#7 RobertHD

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Posted 06 March 2015 - 01:26 AM

What antivirus program is the clients computer running??


Robert James Crawley Klopp


#8 Czar_92

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Posted 08 March 2015 - 07:14 PM

When I run NetAdapterRepair cmd prompt flashes multiple times and says failed to install. I'm guessing thats normal? Doesn't make any changes.

 

I removed Norton when I began working on the computer. So no antivirus


Edited by Czar_92, 08 March 2015 - 07:17 PM.


#9 JohnC_21

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Posted 08 March 2015 - 07:24 PM

Right click the exe file you downloaded and select Run As Administrator.

 

Here is video on it's use.



#10 Czar_92

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Posted 08 March 2015 - 07:44 PM

There is no internet connection at all I disabled the ethernet. 

 

Just says "the Local Are Connection is not working properly", and then the "Wireless Network Adapter is experiencing problems."


NetAdapter hasn't helped



#11 JohnC_21

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Posted 08 March 2015 - 07:51 PM

This service may already be started but try the following. Right click Computer > Manager. Under Services scroll down near the bottom and click on Wlanautoconfig. If it has not been started, click the start link in the upper left of the window.

 

Edit: Make sure the DHCP client service is started and set to Automatic


Edited by JohnC_21, 08 March 2015 - 07:59 PM.


#12 Czar_92

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Posted 08 March 2015 - 07:59 PM

The service is disabled, but I can't start it the option has been grayed out. Can't start it in the upper left.


Edited by Czar_92, 08 March 2015 - 08:00 PM.


#13 Czar_92

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Posted 08 March 2015 - 08:07 PM

OMG! Thank you! I should of checked! Wow, thank you it works!



#14 JohnC_21

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Posted 08 March 2015 - 08:11 PM

See if reseting TCP/IP manually helps. Type CMD in the search box and at the prompt type

netsh int ip reset c:\resetlog.txt

Reboot. If that does not solve the problem then I would run a sfc /scannow at an elevated command prompt. Type CMD in the search box and Right click run as administrator. It will detect any missing or corrupt system files and automatically try to repair them. After the repair see if you can start the Wlanautoconfig service.

 

Was DHCP client service started and set to automatic?

 

Okay, Great! I just saw your post. Glad you finally got it running.


Edited by JohnC_21, 08 March 2015 - 08:12 PM.





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