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BSOD, SPECIAL_POOL and IRQL_NOT_LESS pretty new to this, any help appreciated


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#1 setup7

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Posted 04 March 2015 - 02:41 AM

Greetings, I am not the most tech-savvy person and am looking for some help resolving BSOD relating to SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION and IRQL_NOT_LESS_OR_EQUAL. I've been getting the IRQL pretty consistently and I do no know if its related but recently my graphics drivers has been crashing and recovering pretty often as well.

I know computer specs and crash files help but I am not 100% on what to post. 

 

here are the computer specs I could find, 

 

windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: h8-1230z, Hewlett-Packard, Gigabyte, 2AC8
CPU: AuthenticAMD AMD FX™-8100 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 8556253184 total

 

and here are some logs "Who Crashed v5.3" about my two BSOD

#1

crash dump file: C:\Windows\Minidump\030415-13306-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0xC1 (0xFFFFF9802BFACFD0, 0xFFFFF9802BFAC5A0, 0x234038, 0x23)
Error: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System

 

#2

  This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)

Bugcheck code: 0xA (0xFFFFFA7FFFFFDF38, 0x2, 0x1, 0xFFFFF800030EDFD1)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

 

 

 

Please bare with me as I am not really sure on what to do, and I very much appreciate any help and will of course post any additional material that could help. Thank you



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#2 Allan

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Posted 04 March 2015 - 08:32 AM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 setup7

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Posted 04 March 2015 - 10:41 AM

Thank you for your reply,

 

==================================================
Dump File         : 030415-14508-01.dmp
Crash Time        : 3/4/2015 3:03:48 AM
Bug Check String  : SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION
Bug Check Code    : 0x000000c1
Parameter 1       : fffff900`c3a50f80
Parameter 2       : fffff900`c3a50220
Parameter 3       : 00000000`0067a080
Parameter 4       : 00000000`00000023
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+ce5fe
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030415-14508-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 3/4/2015 3:05:01 AM
==================================================
 
==================================================
Dump File         : 030415-13306-01.dmp
Crash Time        : 3/4/2015 1:42:42 AM
Bug Check String  : SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION
Bug Check Code    : 0x000000c1
Parameter 1       : fffff980`2bfacfd0
Parameter 2       : fffff980`2bfac5a0
Parameter 3       : 00000000`00234038
Parameter 4       : 00000000`00000023
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030415-13306-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 3/4/2015 2:01:05 AM
==================================================
 
==================================================
Dump File         : 030415-19344-01.dmp
Crash Time        : 3/4/2015 12:58:35 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : fffffa7f`ffffdf38
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`030edfd1
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030415-19344-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 311,264
Dump File Time    : 3/4/2015 1:02:20 AM
==================================================


#4 Allan

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Posted 04 March 2015 - 10:59 AM

1) Did you recently install or update any drivers?

2) Do you allow Windows Update to install / update drivers?

3) Please look in Device Manager. Are there any yellow or red symbols?



#5 setup7

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Posted 04 March 2015 - 11:10 AM

1)Yes, a mouse,( Portia OPTICAL USB HP Id09 RoHS) and keyboard (some sort of HP, i can get more details if you need), and another mouse (logictech m310). Also i'm pretty sure those are drivers, if not sorry for the irrelevant info.

 

2)I am not sure. If it has to be done manually then most likely not, but if it is automatic I would think that it has been installing/updating on its own.

 

3)I do not see any red or yellow symbols, just a lot of drop down tabs. 



#6 Allan

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Posted 04 March 2015 - 11:22 AM

 

Regarding the mouse and keyboard, if you installed software for them to work then that software probably included drivers. Did the problems appear immediately after that? If so, the problem(s) may be directly related to these devices.

 

As for Windows Update, set it up to install only important updates (http://windows.microsoft.com/en-us/windows/change-windows-update-installation-notification#1TC=windows-7)

 

If the problem just started in the past few days, you can try System Restore (go back to before the problem appeared) and you may not need to follow the steps below if everything works okay after the restore. Otherwise, continue to the next steps below:

 

 

You said your display driver has been crashing. Two things please:

 

1) Can you explain what you are doing when it crashes or is it random? Exactly what happens when it crashes?

 

2) Please go to the website of the manufacturer of your display adapter and download the latest driver for your system. Now, uninstall the existing driver (if there is an uninstall utility available from the driver provider's website, use that - if not, just use Programs & Features). Reboot. Now install the new driver you downloaded and reboot. Let's see what happens.


Edited by Allan, 04 March 2015 - 11:23 AM.


#7 setup7

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Posted 04 March 2015 - 11:29 AM

ok, i'll go ahead with the restore. The system restore program says the last event was when directX was installed around the time my display driver started crashing (for reference I had an google chrome page upon with hulu on it and paint running.) I'll update once the restore is done.

 

Thank you

 

edit: Forgot to mention the mouse and keyboard have been running fine for the past two or so days i've had them. 


Edited by setup7, 04 March 2015 - 11:30 AM.


#8 setup7

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Posted 04 March 2015 - 11:46 AM

The restore finished and so far so good, windows update is going through 10 different updates and it looked like some of the mouse or keyboard drivers were updating or installing. I'll wait around a while and see if anything changes,

 

Thank you again for the help. 



#9 Allan

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Posted 04 March 2015 - 11:58 AM

I asked you to change Windows Update to install only Important Updates. You do not want it to install drivers.

 

Please do make that change, but let everything else go for now and let's see what happens.


Edited by Allan, 04 March 2015 - 12:01 PM.


#10 setup7

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Posted 04 March 2015 - 12:52 PM

I'm relatively sure it was important updates only, or at least there was a separate section that said optional updates that was not being updated, maybe I misread something, I will double check. 

 

About 20 minutes ago I got another BSOD. I only had google chrome open. 

 

==================================================
Dump File         : 030415-18361-01.dmp
Crash Time        : 3/4/2015 12:27:15 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`031fdb15
Parameter 3       : fffff880`09efc960
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030415-18361-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 325,312
Dump File Time    : 3/4/2015 12:29:13 PM
==================================================
 
edit: thought I would try it running normally a second time, got another BSOD
 
==================================================
Dump File         : 030415-15818-01.dmp
Crash Time        : 3/4/2015 1:05:13 PM
Bug Check String  : PFN_LIST_CORRUPT
Bug Check Code    : 0x0000004e
Parameter 1       : 00000000`00000007
Parameter 2       : 00000000`001dce83
Parameter 3       : 00000000`00000001
Parameter 4       : 00000000`00000000
Caused By Driver  : dxgmms1.sys
Caused By Address : dxgmms1.sys+239b1
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030415-15818-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 321,904
Dump File Time    : 3/4/2015 1:06:13 PM
==================================================
 

Edited by setup7, 04 March 2015 - 01:09 PM.


#11 Allan

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Posted 04 March 2015 - 04:09 PM

Please go to START - RUN and type: dxdiag (press Enter) - on the system tab which version of direct-x do you have do you have?

 

Also, please follow my instructions above to install the current display driver for your system. Let's see what happens after you've done that.



#12 setup7

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Posted 04 March 2015 - 04:26 PM

 
I have direct x version 11 and I'll get started on the display driver
 
edit: hey, so I've downloaded the latest driver for the nivida geforce gt 530 I have and I've been following their website advice "http://www.nvidia.com/object/IO_13955.html"  to uninstall but I cant find a Nividia file that seems explicitly like a display driver, its probably right there, I just don't know exactly what I'm looking for. The files I see are
3D Vision Controller Driver,
3D vision Driver,
GeForce Experience,
Graphics Driver (maybe this one?),
HD Audio Driver,
PhysX System Software.
 
Would you have any idea which one it would be?
 
Thanks

Edited by setup7, 04 March 2015 - 05:18 PM.


#13 Allan

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Posted 04 March 2015 - 05:10 PM

ok

 

One other thing - please check the HP site and see if there is a bios update for your system.


Edited by Allan, 04 March 2015 - 05:11 PM.


#14 setup7

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Posted 04 March 2015 - 05:42 PM

yes it looks like there is an update for it, should I update it before the display driver?


Edited by setup7, 04 March 2015 - 05:53 PM.


#15 Allan

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Posted 04 March 2015 - 06:00 PM

I'd suggest the display driver first and let's see if that helps. If not, then update the bios. Please follow all update instructions to the letter when you flash the bios.






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