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Am I infected


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3 replies to this topic

#1 J-L-S

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Posted 03 March 2015 - 05:01 PM

Was watching a video clip and this page opened in Chrome, closed Chrome and scanned with Emsisoft Emergency Kit, nothing found.

Files are not encrypted and the computer has  been restarted.

 

Scanned with HitmanPro_x64, nothing found..

 

Scanned with JRT_NEW, nothing found

 

Scanned with Malwarebytes Anti-Malware, nothing found.

 

Scanned with AdwCleaner, one item found

 

     [C:\Users\jls\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}

 

How do I prevent this from opening again, when I start Chrome ?

 

What should I do next ?

 

JLS_%202015-03-030387%2011.03_zpswnxxknb


Edited by J-L-S, 03 March 2015 - 08:41 PM.


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#2 Broni

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Posted 03 March 2015 - 09:56 PM

Reset Chrome...
Click on "Customize and control Google Chrome":
p22003758.gif
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 J-L-S

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Posted 03 March 2015 - 11:05 PM

Thanks for your quick reply

 

I have lost control of Chrome, the ransom page cant be closed and all other functions of Chrome. I cant access ...

 

I would like to save the Bookmarks and tabs if possible.

 

I had to use task manager to close Chrome, I dont wan to open Chrome unless I must ...


Edited by J-L-S, 03 March 2015 - 11:14 PM.


#4 Broni

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Posted 03 March 2015 - 11:11 PM

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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