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Inadvertently clicked on .doc spam file


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3 replies to this topic

#1 ERM

ERM

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Posted 03 March 2015 - 02:16 PM

I have an active Malwarebytes subscription and Avast Pro - neither caught anything and scans have come up negative.  It was a forwarded attachment from a co-worker but in looking at it, it was definitely virus/spam. I opened it up in Word 2010 and have it defaulted to "Disable all macros with notification" (don't know if that helps or not). It had a picture and pages of characters on it when the file was opened. How do I know I'm infected and what do I do to remove? My OS is Windows Pro 7. Thanks in advance!


Edited by ERM, 03 March 2015 - 03:57 PM.


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#2 Broni

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Posted 03 March 2015 - 09:57 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 ERM

ERM
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  • Local time:12:11 PM

Posted 04 March 2015 - 02:14 PM

Thanks Broni, I appreciate your assistance. I have the latest version of MBAM and selected "scan for rootkits". It is my understanding that with this version, there is no need to do the separate Rootkit download, but please let me know if that is not the case. Here is the info you requested:

 

 

-----

SECURITY CHECK LOG:

 

 Results of screen317's Security Check version 0.99.97  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

avast! Antivirus   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 Java 8 Update 40  

 Java version 32-bit out of Date! 

  Java 64-bit 8 Update 31  

 Adobe Flash Player 16.0.0.305  

 Adobe Reader XI  

 Mozilla Firefox 35.0.1 Firefox out of Date!  

 Google Chrome (40.0.2214.115) 

 Google Chrome (41.0.2272.76) 

````````Process Check: objlist.exe by Laurent````````  

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbam.exe  

 Malwarebytes Anti-Exploit mbae-svc.exe   

 Malwarebytes Anti-Exploit mbae64.exe   

 Malwarebytes Anti-Malware mbamscheduler.exe   

 Malwarebytes Anti-Exploit mbae.exe   

 AVAST Software Avast AvastSvc.exe  

 AVAST Software Avast ng vbox\AvastVBoxSVC.exe 

 AVAST Software Avast ng ngservice.exe 

 AVAST Software Avast avastui.exe  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 0% 

````````````````````End of Log`````````````````````` 

 

 

----------------

FSS LOG:

 

 

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

 

 

Windows Firewall:

=============

 

Firewall Disabled Policy: 

==================

 

 

System Restore:

============

 

System Restore Policy: 

========================

 

 

Action Center:

============

 

 

Windows Update:

============

 

Windows Autoupdate Disabled Policy: 

============================

 

 

Windows Defender:

==============

 

Other Services:

==============

 

 

File Check:

========

C:\Windows\System32\nsisvc.dll => File is digitally signed

C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed

C:\Windows\System32\dhcpcore.dll => File is digitally signed

C:\Windows\System32\drivers\afd.sys => File is digitally signed

C:\Windows\System32\drivers\tdx.sys => File is digitally signed

C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed

C:\Windows\System32\dnsrslvr.dll => File is digitally signed

C:\Windows\System32\mpssvc.dll => File is digitally signed

C:\Windows\System32\bfe.dll => File is digitally signed

C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed

C:\Windows\System32\SDRSVC.dll => File is digitally signed

C:\Windows\System32\vssvc.exe => File is digitally signed

C:\Windows\System32\wscsvc.dll => File is digitally signed

C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed

C:\Windows\System32\wuaueng.dll => File is digitally signed

C:\Windows\System32\qmgr.dll => File is digitally signed

C:\Windows\System32\es.dll => File is digitally signed

C:\Windows\System32\cryptsvc.dll => File is digitally signed

C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed

C:\Windows\System32\ipnathlp.dll => File is digitally signed

C:\Windows\System32\iphlpsvc.dll => File is digitally signed

C:\Windows\System32\svchost.exe => File is digitally signed

C:\Windows\System32\rpcss.dll => File is digitally signed

 

 

**** End of log ****

 

 

-------

MINITOOL RESULT

 

MiniToolBox by Farbar  Version: 30-11-2014

Ran by EM (administrator) on 04-03-2015 at 10:10:31

Running from "C:\Users\EM\Downloads"

Microsoft Windows 7 Professional  Service Pack 1 (X64)

Boot Mode: Normal

***************************************************************************

 

========================= IE Proxy Settings: ============================== 

 

Proxy is not enabled.

No Proxy Server is set.

 

========================= FF Proxy Settings: ============================== 

 

========================= Hosts content: =================================

 

 

 

========================= IP Configuration: ================================

 

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)

Dell Wireless 1705 802.11b/g/n (2.4GHZ) = Wireless Network Connection (Media disconnected)

Bluetooth Device (Personal Area Network) = Bluetooth Network Connection 2 (Media disconnected)

Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global icmpredirects=enabled

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : Inform05-PC

   Primary Dns Suffix  . . . . . . . : 

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : inform.com

 

Wireless LAN adapter Wireless Network Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

   Physical Address. . . . . . . . . : 26-35-30-C4-E3-21

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Ethernet adapter Bluetooth Network Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2

   Physical Address. . . . . . . . . : 54-35-30-C4-E3-22

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Dell Wireless 1705 802.11b/g/n (2.4GHZ)

   Physical Address. . . . . . . . . : 54-35-30-C4-E3-21

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Ethernet adapter Local Area Connection:

 

   Connection-specific DNS Suffix  . : inform.com

   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

   Physical Address. . . . . . . . . : C8-1F-66-42-DE-04

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5912:cb3:fb5b:f51c%11(Preferred) 

   IPv4 Address. . . . . . . . . . . : 192.168.10.15(Preferred) 

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Wednesday, March 04, 2015 9:03:17 AM

   Lease Expires . . . . . . . . . . : Wednesday, March 04, 2015 12:03:17 PM

   Default Gateway . . . . . . . . . : 192.168.10.1

   DHCP Server . . . . . . . . . . . : 192.168.10.1

   DHCPv6 IAID . . . . . . . . . . . : 247996262

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-84-67-69-C8-1F-66-42-DE-04

   DNS Servers . . . . . . . . . . . : 192.168.10.1

                                       0.0.0.0

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter isatap.{12BEC286-CE51-4927-AF9D-E85784BA3535}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 15:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.inform.com:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : inform.com

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:4ef:108:3f57:f5f0(Preferred) 

   Link-local IPv6 Address . . . . . : fe80::4ef:108:3f57:f5f0%19(Preferred) 

   Default Gateway . . . . . . . . . : ::

   NetBIOS over Tcpip. . . . . . . . : Disabled

Server:  UnKnown

Address:  192.168.10.1

 

Name:    google.com

Addresses:  2607:f8b0:4007:809::200e

 216.58.219.142

 

 

Pinging google.com [216.58.219.142] with 32 bytes of data:

Reply from 216.58.219.142: bytes=32 time=93ms TTL=52

Reply from 216.58.219.142: bytes=32 time=92ms TTL=52

 

Ping statistics for 216.58.219.142:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 92ms, Maximum = 93ms, Average = 92ms

Server:  UnKnown

Address:  192.168.10.1

 

Name:    yahoo.com

Addresses:  206.190.36.45

 98.138.253.109

 98.139.183.24

 

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=66ms TTL=52

Reply from 206.190.36.45: bytes=32 time=69ms TTL=52

 

Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 66ms, Maximum = 69ms, Average = 67ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

 20...26 35 30 c4 e3 21 ......Microsoft Virtual WiFi Miniport Adapter

 18...54 35 30 c4 e3 22 ......Bluetooth Device (Personal Area Network) #2

 12...54 35 30 c4 e3 21 ......Dell Wireless 1705 802.11b/g/n (2.4GHZ)

 11...c8 1f 66 42 de 04 ......Realtek PCIe GBE Family Controller

  1...........................Software Loopback Interface 1

 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter

 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0     192.168.10.1    192.168.10.15     20

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

     192.168.10.0    255.255.255.0         On-link     192.168.10.15    276

    192.168.10.15  255.255.255.255         On-link     192.168.10.15    276

   192.168.10.255  255.255.255.255         On-link     192.168.10.15    276

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link     192.168.10.15    276

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link     192.168.10.15    276

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

 19     58 ::/0                     On-link

  1    306 ::1/128                  On-link

 19     58 2001::/32                On-link

 19    306 2001:0:9d38:6abd:4ef:108:3f57:f5f0/128

                                    On-link

 11    276 fe80::/64                On-link

 19    306 fe80::/64                On-link

 19    306 fe80::4ef:108:3f57:f5f0/128

                                    On-link

 11    276 fe80::5912:cb3:fb5b:f51c/128

                                    On-link

  1    306 ff00::/8                 On-link

 19    306 ff00::/8                 On-link

 11    276 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)

Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)

Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)

Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)

Catalog5 09 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)

Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)

x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)

x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)

x64-Catalog5 09 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (03/04/2015 09:03:38 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/03/2015 03:08:25 PM) (Source: QuickBooks) (User: )

Description: An unexpected error has occured in "QuickBooks Pro 2012":

DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'

 

Error: (03/03/2015 03:08:25 PM) (Source: QuickBooks) (User: )

Description: An unexpected error has occured in "QuickBooks Pro 2012":

Connection String:CON=QBConnectionPool-Probe-QB_data_engine_22; ;DBF=C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files\Inform_04022014.QBW;ENG=QB_data_engine_22;DBN=ceb120cc366a42fcab916a4125158943

 

Error: (03/03/2015 03:08:25 PM) (Source: QuickBooks) (User: )

Description: An unexpected error has occured in "QuickBooks Pro 2012":

Connection Error:Invalid user ID or password

 

Error: (03/03/2015 03:08:18 PM) (Source: QuickBooks) (User: )

Description: An unexpected error has occured in "QuickBooks":

Returning NULL QBWinInstance Handle

 

Error: (03/03/2015 03:08:18 PM) (Source: QuickBooks) (User: )

Description: An unexpected error has occured in "QuickBooks":

Returning NULL QBWinInstance Handle

 

Error: (03/03/2015 03:08:18 PM) (Source: QuickBooks) (User: )

Description: An unexpected error has occured in "QuickBooks":

Returning NULL QBWinInstance Handle

 

Error: (03/03/2015 11:55:39 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/03/2015 11:48:30 AM) (Source: Application Hang) (User: )

Description: The program mbam.exe version 1.0.1.711 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 4cc

 

Start Time: 01d03cbc477b6f9d

 

Termination Time: 24

 

Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

 

Report Id: e0091598-c1d5-11e4-9b8b-543530c4e322

 

Error: (02/27/2015 07:01:16 PM) (Source: Application Error) (User: )

Description: Faulting application name: QBCFMonitorService.exe, version: 4.0.5060.8720, time stamp: 0x527cde21

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86

Exception code: 0xe0434352

Fault offset: 0x0000c42d

Faulting process id: 0x964

Faulting application start time: 0xQBCFMonitorService.exe0

Faulting application path: QBCFMonitorService.exe1

Faulting module path: QBCFMonitorService.exe2

Report Id: QBCFMonitorService.exe3

 

 

System errors:

=============

Error: (03/04/2015 09:04:19 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)

 

Error: (03/04/2015 09:04:07 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/04/2015 09:03:03 AM) (Source: Service Control Manager) (User: )

Description: The lxecCATSCustConnectService service failed to start due to the following error: 

%%1053

 

Error: (03/04/2015 09:03:03 AM) (Source: Service Control Manager) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the lxecCATSCustConnectService service to connect.

 

Error: (03/04/2015 09:02:43 AM) (Source: EventLog) (User: )

Description: The previous system shutdown at 8:59:19 AM on ‎3/‎4/‎2015 was unexpected.

 

Error: (03/04/2015 08:57:40 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/04/2015 08:47:40 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/04/2015 08:37:40 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/04/2015 08:27:40 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/04/2015 08:17:40 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

 

Microsoft Office Sessions:

=========================

Error: (03/04/2015 09:03:38 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/03/2015 03:08:25 PM) (Source: QuickBooks)(User: )

Description: QuickBooks Pro 2012DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'

 

Error: (03/03/2015 03:08:25 PM) (Source: QuickBooks)(User: )

Description: QuickBooks Pro 2012Connection String:CON=QBConnectionPool-Probe-QB_data_engine_22; ;DBF=C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files\Inform_04022014.QBW;ENG=QB_data_engine_22;DBN=ceb120cc366a42fcab916a4125158943

 

Error: (03/03/2015 03:08:25 PM) (Source: QuickBooks)(User: )

Description: QuickBooks Pro 2012Connection Error:Invalid user ID or password

 

Error: (03/03/2015 03:08:18 PM) (Source: QuickBooks)(User: )

Description: QuickBooksReturning NULL QBWinInstance Handle

 

Error: (03/03/2015 03:08:18 PM) (Source: QuickBooks)(User: )

Description: QuickBooksReturning NULL QBWinInstance Handle

 

Error: (03/03/2015 03:08:18 PM) (Source: QuickBooks)(User: )

Description: QuickBooksReturning NULL QBWinInstance Handle

 

Error: (03/03/2015 11:55:39 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/03/2015 11:48:30 AM) (Source: Application Hang)(User: )

Description: mbam.exe1.0.1.7114cc01d03cbc477b6f9d24C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exee0091598-c1d5-11e4-9b8b-543530c4e322

 

Error: (02/27/2015 07:01:16 PM) (Source: Application Error)(User: )

Description: QBCFMonitorService.exe4.0.5060.8720527cde21KERNELBASE.dll6.1.7601.1840953159a86e04343520000c42d96401d03cbc1252d49eC:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exeC:\Windows\syswow64\KERNELBASE.dllad9efbf5-beed-11e4-9b8b-543530c4e322

 

 

 

=========================== Installed Programs ============================

Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)

Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)

Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)

Adobe Reader XI  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.00 - Adobe Systems Incorporated)

Avast Pro Antivirus (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)

Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)

CCleaner (HKLM\...\CCleaner) (Version: 4.12 - Piriform)

Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)

Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)

Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)

Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)

Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)

D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden

Definition update for Microsoft Office 2010 (KB982726) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E14AE329-F210-4EDD-B775-290821C66C1F}) (Version:  - Microsoft)

Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.6.2.0 - Dell Inc.)

Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.6.2.0 - Dell Inc.)

Dell Digital Delivery (HKLM-x32\...\{BC8233D8-59BA-4D40-92B9-4FDE7452AA8B}) (Version: 3.0.3999.0 - Dell Products, LP)

Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)

Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)

Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.1.3 - Dell Inc.)

Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)

DSC/AA Factory Installer (Version: 3.4.6299.48 - PC-Doctor, Inc.) Hidden

Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.2.0 - SEIKO EPSON CORPORATION)

EPSON Connect version 1.0 (HKLM-x32\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)

Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.4.0.0 - SEIKO EPSON CORPORATION)

Epson Event Manager (HKLM-x32\...\{44F72193-F59C-4303-BAE8-E3E4BC1C122C}) (Version: 3.01.0003 - Seiko Epson Corporation)

Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.30.00 - SEIKO EPSON CORPORATION)

EPSON Printer Finder (HKLM-x32\...\{B8ECD0D3-AE08-4891-B6C7-32F96B75EB6C}) (Version: 1.0.0 - SEIKO EPSON CORPORATION)

EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)

EPSON WF-3520 Series Printer Uninstall (HKLM\...\EPSON WF-3520 Series) (Version:  - SEIKO EPSON Corporation)

EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)

FastStone Image Viewer 5.1 (HKLM-x32\...\FastStone Image Viewer) (Version: 5.1 - FastStone Soft)

FileZilla Client 3.9.0.5 (HKLM-x32\...\FileZilla Client) (Version: 3.9.0.5 - Tim Kosse)

Freemake Video Converter version 4.1.4 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.4 - Ellora Assets Corporation)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.76 - Google Inc.)

Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden

Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden

Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3272 - Intel Corporation)

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.7.3.1001 - Intel Corporation)

Intel® Rapid Storage Technology (Version: 12.7.3.1001 - Intel Corporation) Hidden

Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)

Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden

Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)

Java Auto Updater (x32 Version: 2.8.40.25 - Oracle Corporation) Hidden

Junk Mail filter update (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Lexmark Pro800-Pro900 Series (HKLM\...\Lexmark Pro800-Pro900 Series) (Version:  - Lexmark International, Inc.)

LogMeIn (HKLM-x32\...\{F8511796-1457-4A92-BEF7-71080FCF297A}) (Version: 4.1.4132 - LogMeIn, Inc.)

MailList Controller 11 (HKLM-x32\...\MailList Controller_is1) (Version: 11.0 - Arclab Software GbR)

Malwarebytes Anti-Exploit version 1.05.1.1016 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.05.1.1016 - Malwarebytes)

Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)

Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)

Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden

Microsoft Access database engine 2010 (English) (HKLM-x32\...\{90140000-00D1-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)

Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden

Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version:  - Microsoft)

Microsoft Office 2010 Service Pack 1 (SP1) (x32 Version:  - Microsoft) Hidden

Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Home and Business 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.6029.1000 - Microsoft Corporation)

Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Proof (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Proof (French) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Single Image 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.6029.1000 - Microsoft Corporation) Hidden

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)

Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)

MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden

MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden

MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden

MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden

MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)

MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)

MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)

My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.4.6299.48 - PC-Doctor, Inc.)

paint.net (HKLM\...\{F509C1F4-0029-49F9-B145-A4C4E8DF481A}) (Version: 4.0.3 - dotPDN LLC)

Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)

ProjectLibre (HKLM-x32\...\{0615141F-66B8-4861-9723-BF0CDBF29328}) (Version: 1.5.18.0 - ProjectLibre)

Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.230 - Qualcomm Atheros Communications)

QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)

QuickBooks (x32 Version: 22.0.4015.2206 - Intuit Inc.) Hidden

QuickBooks Pro 2012 (HKLM-x32\...\{22057D8D-7CC8-46FF-AD8C-9BD24F9014F3}) (Version: 22.0.4015.2206 - Intuit Inc.)

Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)

Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)

Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)

Software Updater (HKLM-x32\...\{C09D747A-BD47-42A9-915E-CEB6B1BB7C11}) (Version: 4.2.7 - SEIKO EPSON CORPORATION)

Spotify (HKCU\...\Spotify) (Version: 0.9.15.27.g87efe634 - Spotify AB)

VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)

Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)

Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live Family Safety (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live Family Safety (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden

Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live Mail (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live MIME IFilter (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live Writer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Windows Live Writer Resources (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)

Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)

Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 39%

Total physical RAM: 8108.95 MB

Available physical RAM: 4893.89 MB

Total Pagefile: 16216.09 MB

Available Pagefile: 12519.67 MB

Total Virtual: 4095.88 MB

Available Virtual: 3986.93 MB

 

========================= Partitions: =====================================

 

1 Drive c: (OS) (Fixed) (Total:909.81 GB) (Free:693.98 GB) NTFS

3 Drive e: (Preload) (Fixed) (Total:145.56 GB) (Free:12.5 GB) NTFS

4 Drive f: (CRITTALL) (Removable) (Total:7.46 GB) (Free:7.44 GB) FAT32

5 Drive y: (RECOVERY) (Fixed) (Total:21.67 GB) (Free:11.12 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\INFORM05-PC

 

Administrator            EM                       Guest                    

Inform05                 

 

========================= Restore Points ==================================

 

21-12-2014 07:00:01 Scheduled Checkpoint

23-12-2014 23:59:41 avast! antivirus system restore point

24-12-2014 00:05:29 Windows Update

30-12-2014 00:01:10 Windows Update

06-01-2015 07:00:02 Scheduled Checkpoint

08-01-2015 17:27:44 Windows Update

16-01-2015 07:00:01 Scheduled Checkpoint

23-01-2015 07:00:02 Scheduled Checkpoint

30-01-2015 18:29:25 Windows Update

07-02-2015 07:00:01 Scheduled Checkpoint

14-02-2015 07:00:01 Scheduled Checkpoint

21-02-2015 07:00:01 Scheduled Checkpoint

01-03-2015 07:00:01 Scheduled Checkpoint

03-03-2015 18:43:36 Windows Update

04-03-2015 01:26:20 Windows Update

 

**** End of log ****

 

 

-------

 

 

MBAM Log:

 

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 3/4/2015

Scan Time: 9:07:17 AM

Logfile: 

Administrator: Yes

 

Version: 2.00.4.1028

Malware Database: v2015.03.04.04

Rootkit Database: v2015.02.25.01

License: Premium

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Enabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: EM

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 436559

Time Elapsed: 15 min, 53 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

 

 

--------

RKILL

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2015 BleepingComputer.com

More Information about Rkill can be found at this link:

 http://www.bleepingcomputer.com/forums/topic308364.html

 

Program started at: 03/04/2015 10:30:59 AM in x64 mode.

Windows Version: Windows 7 Professional Service Pack 1

 

Checking for Windows services to stop:

 

 * No malware services found to stop.

 

Checking for processes to terminate:

 

 * No malware processes found to kill.

 

Checking Registry for malware related settings:

 

 * No issues found in the Registry.

 

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

 

Performing miscellaneous checks:

 

 * No issues found.

 

Checking Windows Service Integrity: 

 

 * No issues found.

 

Searching for Missing Digital Signatures: 

 

 * No issues found.

 

Checking HOSTS File: 

 

 * No issues found.

 

Program finished at: 03/04/2015 10:31:47 AM

Execution time: 0 hours(s), 0 minute(s), and 47 seconds(s)



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 04 March 2015 - 11:20 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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