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#1 trevorcork

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Posted 03 March 2015 - 09:49 AM

i have a friend in a small business,they recently changed broadband provider and they wer told they need to restart there router to get new static ip,what im wondering is they usually remote in from home aswell and now what do they have to do to remote in,is it use the new IP address or how do i set up VPN



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#2 trevorcork

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Posted 03 March 2015 - 12:18 PM

or does everything stay the same and will they be asked for the new IP address or how do i find the new IP AS THEY HAVE A FEW ROUTERS IN THE COMPANY



#3 trevorcork

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Posted 03 March 2015 - 12:32 PM

or how can i use tthe new IPin the existing vpn



#4 Sneakycyber

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Posted 03 March 2015 - 09:08 PM

If the vpn points to their old IP you will need to update the remote computers to point to the new IP. If their IP is static rebooting a router will not assign a new IP it Must be entered manually. Lastly whichever router or firewall is facing the internet will be the device that needs the static IP (usually the device connected to the ISP modem).

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#5 trevorcork

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Posted 04 March 2015 - 03:36 AM

they have one router a sonic wall,and a few switches,so if i check the default gateway that would be the new ip address i need to give them wouldnt it



#6 trevorcork

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Posted 04 March 2015 - 07:56 AM

he tried to log on from home and eneteed the new IP and is getting an error,the ip has a /32 AT THE END OF IT SHOULD HE LEAVE THAT [PART OUT



#7 Sneakycyber

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Posted 04 March 2015 - 08:36 AM

The New IP address will be the outside address assigned by your ISP not the default gateway address. The IP address will be in the format XX.XXX.XXX.XXX. The /32 is the CIDR subnet mask and can be left off the IP address. The default gateway for your network will point to your sonicwall on the inside. The sonicwall will need the ISP default gateway entered in the default route statment. The default gateway represents the next hop router.

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#8 trevorcork

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Posted 09 March 2015 - 06:06 AM

hi they were able to log in now they cant,this is what they said to me  - I had no problems checking remote access Wednesday night but I couldn’t log on Thursday night. I presumed that maybe the server was doing its backup at that time so I tried again last night. I cannot log in remotely and the following message is coming up.

 
Remote desktop can’t connect to the remote computer for one of these reasons;
  1. Remote access to the server is not enabled
  2. the remote computer is turned off (it wasn’t)
  3. the remote computer is not available on the network.

 

they were using the new ip address to log on now it wnt let them to logon from home


Edited by trevorcork, 09 March 2015 - 06:07 AM.


#9 trevorcork

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Posted 09 March 2015 - 06:33 AM

would restarting the server fix this



#10 trevorcork

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Posted 10 March 2015 - 09:26 AM

how do i make there laptops point too new ip,if they go into advanced and proxy settings will that do it



#11 Wand3r3r

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Posted 19 March 2015 - 09:54 PM

you are not using a proxy are you?  So no that would not be correct. The remote users would just use the new static ip the new isp provided them to use.


Edited by Wand3r3r, 20 March 2015 - 08:33 AM.


#12 Sneakycyber

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Posted 21 March 2015 - 11:22 AM

So your able to connect to the VPN buy your not able to remote into the server?


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#13 technonymous

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Posted 09 April 2015 - 07:54 AM

The VPN certification probably needs to be changed as well.



#14 kBWarrior

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Posted 09 April 2015 - 03:26 PM

If you have a SonicWALL the modem from the ISP is probably in bridged mode.

You need to take the static IP information the ISP provided and tailor it to the ethernet port on the SonicWALL that runs to the ISP's modem.

 

Then, update firewall rules appropriately.






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