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HELP_DECRYPT.txt &pdf&jpg


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#1 JBQ

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Posted 03 March 2015 - 09:18 AM

Hello Guys,

I have got infected with this virus HELP_DECRYPT.txt &pdf&jpg, and I am not able to open any of my files!!!

I have deleted all the files HELP_DECRYPT.txt &pdf&jpg on safe mode, and I don't see them anymore, but I still can't open my files!!

I have also tried http://download.bleepingcomputer.com/cryptorbit/Anti-CryptorBitV2.zip (ZIP) in order to recover my files but no hope!!!

Please Any suggestions will be very appreciated :(

Best



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#2 quietman7

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Posted 03 March 2015 - 10:16 AM

- CryptoWall 3.0 leaves files named:
HELP_DECRYPT.TXT
HELP_DECRYPT.HTML
HELP_DECRYPT.URL
HELP_DECRYPT.PNG

A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Reading that Guide will help you understand what CryptoWall (including versions 2.0 & 3.0) does and provide information for how to deal with it. Cryptowall typically deletes all Shadow Volume Copies with vssadmin.exe so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try. At this time there is no fix tool and Decryption of any CryptoWall Files...is impossible since there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom.

There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense Support & Discussion Topic.

Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.

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