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Windows crash


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#1 Isabelle_isabelle

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Posted 03 March 2015 - 07:38 AM

Hi everyone! 

 
I have a Lenovo computer running on Windows 8.1, 64 bit, with 4 GB in memory. The processor is Intel Core i5-3230M CPU@ 2.60 Gz 2.60 GHz
 
I need some help as my computer crashed this morning. 
Here's my Who crashed report:
On Tue 3/3/2015 7:41:22 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\030315-21343-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1509A0)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 3/3/2015 7:41:22 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: iastora.sys (iaStorA+0x770EF)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\iastora.sys
product: Intel® Rapid Storage Technology driver
company: Intel Corporation
description: Intel® Rapid Storage Technology driver - x64
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastora.sys (Intel® Rapid Storage Technology driver - x64, Intel Corporation).
Google query: Intel Corporation DPC_WATCHDOG_VIOLATION

 
I've got the dumpfile details with blue screen view 
Bug check code: 0x00000133
Parameter 1: 00000000`00000000
Parameter 2: 00000000`00000501
Parameter 3: 00000000`00000500
Parameter 4: 00000000`00000000
Caused by driver: hal.dll
Caused by adress: hal.dll+54d00
 
Any ideas?
 
Thank you so much!
 
Isabelle
 
 


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#2 dc3

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Posted 03 March 2015 - 10:48 AM

It looks like you have a problem with your chipset driver.

 

Open the Control Panel, then click on Device Manager.

 

Double click on System Devices, look for a Intel entry like "Intel 955X Memory Controller Hub".

 

Right click on the Controller hub, then click on the Driver tab.

 

Click on Update Driver.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Isabelle_isabelle

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Posted 03 March 2015 - 02:38 PM

My computer crashed again:

 

On Tue 3/3/2015 7:29:40 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\030315-19484-01.dmp
This was probably caused by the following module: rtsuvstor.sys (RtsUVStor+0xC758)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80129A0C758, 0xFFFFD0013ADB35B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\rtsuvstor.sys
product: Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7/Win8
company: Realtek Semiconductor Corp.
description: Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7/Win8
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtsuvstor.sys (Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7/Win8, Realtek Semiconductor Corp.).
Google query: Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION



On Tue 3/3/2015 7:29:40 PM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: rtsuvstor.sys (RtsUVStor+0xC758)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80129A0C758, 0xFFFFD0013ADB35B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\rtsuvstor.sys
product: Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7/Win8
company: Realtek Semiconductor Corp.
description: Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7/Win8
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtsuvstor.sys (Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7/Win8, Realtek Semiconductor Corp.).
Google query: Realtek Semiconductor Corp. SYSTEM_SERVICE_EXCEPTION



#4 dc3

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Posted 03 March 2015 - 02:57 PM

Please do what I suggested.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Isabelle_isabelle

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Posted 03 March 2015 - 03:16 PM

It looks like you have a problem with your chipset driver.

 

Open the Control Panel, then click on Device Manager.

 

Double click on System Devices, look for a Intel entry like "Intel 955X Memory Controller Hub".

 

Right click on the Controller hub, then click on the Driver tab.

 

Click on Update Driver.

 

Thank you for your answer, I just noticed your message, sorry about that.

 

I got into System Device in Device Manager and updated everything I found in there.. the closest I could find to what you mentionned is :

Intel 7 Series / C216 Chipset Family SMBus Host Controller - 1E22  

Intel 82802 Firmware Hub Device

Intel HM76 Express Chipset LPC Controller -1E59

 

I updated everything in System device section (by searching online for updates) and always got the response: "the best software for your device is already installed". 

 

Thank you so much!



#6 Isabelle_isabelle

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Posted 03 March 2015 - 03:22 PM

My computer has been crashing since at least last December and I had to reset it a few times because it crashed so bad nothing else worked and I had no backup image (but had saved all my work on another hard disk).

I had already tried to update everything in the Device Manager section but everything seemed up to date.






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