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Where do they come from?


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35 replies to this topic

#1 Robert Sukovich

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Posted 02 March 2015 - 11:51 PM

Re: windows 7 O/S.  Where do the website symbols that appear under the google browser come from?

 

 

Mod Edit: moved to Am I Infected~~ boopme


Edited by boopme, 03 March 2015 - 08:43 PM.
Moved from Win 7 to Web Browsing/Email - Hamluis.


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#2 Aura

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Posted 03 March 2015 - 12:48 AM

Hi Robert :)

I have difficulty localizing the symbols you are talking about. Can you take a screenshot of them for me and post it here so we can see what youu mean?

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Once done, attach that screenshot to your next reply;

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#3 Robert Sukovich

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Posted 03 March 2015 - 11:13 AM

These appear under the browser.

Attached Files



#4 Aura

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Posted 03 March 2015 - 11:22 AM

It looks like a taskbar to me. Let's see.
3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#5 Robert Sukovich

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Posted 03 March 2015 - 12:17 PM

On which computer, the one with the toolbar or without the tool bar?



#6 Aura

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Posted 03 March 2015 - 12:21 PM

The one with the toolbar, yes.

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#7 Robert Sukovich

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Posted 03 March 2015 - 01:07 PM

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Robert (administrator) on 03-03-2015 at 12:03:44
Running from "C:\Users\Robert\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
 
=========================== Installed Programs ============================
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.0.6584.52 - Dell)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.14.0.9 - Dell)
Dell V310-V510 Series (HKLM\...\Dell V310-V510 Series) (Version:  - Dell, Inc.)
Google Chrome (HKLM\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Java 8 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (Version: 2.8.31.13 - Oracle Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Standard Edition 2003 (HKLM\...\{91120409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
 
**** End of log ****


#8 Aura

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Posted 03 March 2015 - 01:51 PM

Alright, no toolbars there. If you go in your extensions page, do you have any Chrome extensions installed? If so, which ones?

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#9 Robert Sukovich

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Posted 03 March 2015 - 03:39 PM

As a novice, there are questions that I need to ask; Where is my extension page and how do I access it.



#10 Aura

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Posted 03 March 2015 - 03:40 PM

Here's instructions on how to get to the extensions page.

https://support.google.com/chrome/answer/187443?hl=en

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#11 Robert Sukovich

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Posted 03 March 2015 - 04:33 PM

OK, they are:  Google Docs, Google Sheets, Google Slides, Shop@home.com, Simple, Tab, and Yahoo Extension.  They are all enabled.



#12 Aura

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Posted 03 March 2015 - 05:20 PM

Alright, delete Shop@home.com, Simple Tab and Yahoo! Extension. Let me know once this is done.

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#13 Robert Sukovich

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Posted 03 March 2015 - 07:05 PM

Done



#14 Aura

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Posted 03 March 2015 - 08:27 PM

Alright, let's see if there's something left.

zcMPezJ.pngAdwCleaner - Scan Mode
  • Download AdwCleaner and move it to your Desktop;
  • Execute AdwCleaner, accept the EULA (I accept) then click on Scan;
    3MMtYxm.png
    Credits : MalwareExperts.com
  • Let the scan complete. Once it's done, click on the Report button to open the scan log;
  • Please copy/paste the content of the output log in your next reply;

Edited by Aura., 03 March 2015 - 08:27 PM.

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#15 Robert Sukovich

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Posted 03 March 2015 - 11:50 PM

Before we go any further. I want to establish that I do not want to remove the tool bar from my wife's computer, rather I want to install it on my own. Thanks






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