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Wi-Fi droputs


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41 replies to this topic

#1 CRBlair

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Posted 02 March 2015 - 08:25 AM

I have a Lenovo G700 laptop running Windows 8.1. I'm using a wireless connection to connect to the Internet. Lately, I've been losing my connection every 2-3 minutes. I don't know if anyone else here suffers from this. I've tried the Troubleshooters, but I get no lasting results--all they do is reset the wi-fi adapter (if they do anything at all), but there's been no improvement. I don't know how to diagnose the problem; does anyone out there have any suggestions for me (a hardware newbie)?


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#2 Aura

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Posted 02 March 2015 - 09:58 AM

Hi CRBlair :)

Let's see if updating your Network Controller drivers to the latest version fix this issue. I just need to know your Network Controller brand in order to link you the right drivers to install. You'll have to go in the Device Manager, and list my the devices showing under Network Adapters.

mYEYEX7.pngDevice Manager
Follow the instructions below for your version of Windows to open the Device Manager;
  • On Windows XP, right-click on My Computer, then go to the Hardware tab and click on Device Manager;
  • On Windows Vista and Windows 7, open the Windows Start Menu, right-click on Computer and select Properties;
  • On Windows 8, bring your cursor in the bottom-left corner of the screen, wait for the metro preview to show then right-click on it and select Device Manager;
  • On Windows 8.1, right-click on the Windows logo in the bottom-left corner of the screen and select Device Manager;
  • From the System window, click on Device Manager in the left pane;

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#3 CRBlair

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Posted 02 March 2015 - 10:09 AM

I have a Broadcom 802.11n Network Adapter on my machine.


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#4 Aura

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Posted 02 March 2015 - 10:15 AM

Download and install the following drivers:

http://download.lenovo.com/consumer/mobiles/f803g20f.exe

Once done, restart your laptop and let me know if you still lose your WiFi every few minutes.

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#5 CRBlair

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Posted 02 March 2015 - 12:36 PM

Aura, I updated the drivers, but there hasn't been any apprecible change. What else can I try?


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#6 Aura

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Posted 02 March 2015 - 12:39 PM

Alright, if you right-click on Broadcom 802.11n Network Adapter in your Device Manager and select Properties, do you have a tab called Power Management? If so, open it, then take a screenshot of it and post it here.

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Once done, attach that screenshot to your next reply;

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#7 CRBlair

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Posted 02 March 2015 - 12:59 PM

Aura, here's the screenshot you wanted--it' not much help, I'm afraid.

Attached Files


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#8 Aura

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Posted 02 March 2015 - 01:00 PM

Alright, uncheck the Allow the computer to turn off this device to save power option, then let me know if the WiFi still drops.

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#9 CRBlair

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Posted 03 March 2015 - 02:53 PM

Aura, it still drops from time to time, but not as frequently as it did before i did the unchecking.


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#10 Aura

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Posted 03 March 2015 - 05:32 PM

Let's see if you have any programs conflicting with your network connection.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#11 CRBlair

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Posted 04 March 2015 - 08:08 AM

Here's the list:

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Roger (administrator) on 04-03-2015 at 08:05:59
Running from "C:\Users\Roger\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************


=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 16.0.0.273 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 16.0.0.273 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.5.155 - Adobe Systems, Inc.)
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 3.1.1245.72250 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 3.1.1245.72250 - Alcor Micro Corp.) Hidden
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bing Bar (HKLM-x32\...\{3611CA6C-5FCA-4900-A329-6A118123CCFC}) (Version: 7.1.355.0 - Microsoft Corporation)
BufferChm (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
C4500 (x32 Version: 140.0.425.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Copy (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version:  - Foolish IT LLC)
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.2810 - CyberLink Corp.)
CyberLink PowerDirector 10 (Version: 10.0.0.2810 - CyberLink Corp.) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.18 - Piriform)
Dependency Package Update (Version: 1.6.29.00 - Lenovo Inc.) Hidden
Dependency Package Update (Version: 1.6.32.00 - Lenovo Inc.) Hidden
Dependency Package Update (x32 Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Destinations (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.17 - Dolby Laboratories Inc)
Dropbox (HKCU\...\Dropbox) (Version: 3.2.6 - Dropbox, Inc.)
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 8.0.2.4 - Lenovo)
Energy Management (x32 Version: 8.0.2.4 - Lenovo) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ESPN (HKCU\...\Pokki_79eaff5870af26a7edcb078bed29c25d65007401) (Version: 1.0.1.45412 - Pokki)
FreeRide Games (HKLM-x32\...\{6C26A305-4549-4A8A-9F03-25719C03B0FB}) (Version: 07.05.80.00 - Exent Technologies)
Game Arcade (HKCU\...\Pokki_8c0fb60d03e3ff6fd84a1ee0ac970f06a99b8304) (Version: 1.0.2.40574 - Pokki)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
gpedt.msc 1.0 (HKLM-x32\...\{10B9C608-BF7C-4CCF-A658-C01D969DCA21}_is1) (Version:  - Richard)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.238 - SurfRight B.V.)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKCU\...\HP Photo Creations) (Version: 1.0.0.17422 - HP)
HP Photosmart C4500 All-In-One Driver Software 14.0 Rel. 6 (HKLM\...\{0EC01D72-4906-42DD-BCC0-AF89EDA7493D}) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
HPPhotoGadget (x32 Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 140.0.298.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6431.0 - IDT)
Intel AppUp(SM) center (HKLM-x32\...\Intel AppUp(SM) center 33057) (Version: 3.6.1.33057.10 - Intel)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1281 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.738.1 - Intel Corporation) Hidden
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Lenovo Dependency Package (HKLM\...\Lenovo Dependency Package_is1) (Version: 1.6.32.00 - Lenovo Group Limited)
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D0332}) (Version: 3.13.301.1 - Vimicro)
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.1219 - CyberLink Corp.)
Lenovo OneKey Recovery (Version: 8.0.0.1219 - CyberLink Corp.) Hidden
Lenovo Photos (HKLM-x32\...\Lenovo Photos) (Version: 4.8.5 - CEWE COLOR AG u Co. OHG)
Lenovo pointing device (HKLM\...\Elantech) (Version: 11.4.17.1 - ELAN Microelectronic Corp.)
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.5108.52 - CyberLink Corp.)
Lenovo PowerDVD10 (x32 Version: 10.0.5108.52 - CyberLink Corp.) Hidden
Lenovo Solution Center (HKLM\...\{4C2B6F96-3AED-4E3F-8DCE-917863D1E6B1}) (Version: 2.7.003.00 - Lenovo Group Limited)
Lenovo VeriFace (HKLM\...\Lenovo VeriFace) (Version: 5.0.13.5261 - Lenovo)
Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3423 - CyberLink Corp.)
Lenovo YouCam (x32 Version: 4.1.3423 - CyberLink Corp.) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.194 - McAfee, Inc.)
McAfee Virtual Technician (HKLM-x32\...\McAfee Virtual Technician) (Version: 7.6.0.202 - McAfee, Inc.)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{6AFCA4E1-9B78-3640-8F72-A7BF33448200}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 36.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0 (x86 en-US)) (Version: 36.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 36.0 - Mozilla)
Network64 (Version: 140.0.306.000 - Hewlett-Packard) Hidden
Open Office Packages (HKCU\...\Open Office Packages) (Version:  - )
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
paint.net (HKLM\...\{19BD2C33-16A8-4ED1-B9EA-D9E35B21EC42}) (Version: 4.0.5 - dotPDN LLC)
PDFCreator (HKLM\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 2.0.1 - pdfforge)
Pdfedit (HKLM-x32\...\{6C11089A-E23F-4E9B-B12C-316BF1A4376B}) (Version: 4.5.0.0 - PdfEdit team)
Pokki (HKCU\...\Pokki) (Version: 0.269.5.367 - Pokki)
Pokki Download Helper (HKCU\...\PokkiDownloadHelper) (Version: 1.3.1.282 - Pokki)
PS_AIO_04_C4500_Software_Min (x32 Version: 140.0.425.000 - Hewlett-Packard) Hidden
Qualcomm Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.16 - Qualcomm Atheros Communications Inc.)
Recuva (HKLM\...\Recuva) (Version: 1.51 - Piriform)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Scan (x32 Version: 140.0.253.000 - Hewlett-Packard) Hidden
Secunia PSI (3.0.0.9016) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.9016 - Secunia)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SolutionCenter (x32 Version: 140.0.299.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Status (x32 Version: 140.0.342.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1158 - SUPERAntiSpyware.com)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeraCopy 2.3 (HKLM\...\TeraCopy_is1) (Version:  - Code Sector)
Toolbox (x32 Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 140.0.297.000 - Hewlett-Packard) Hidden
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.9 - Lenovo)
UserGuide (x32 Version: 1.0.0.9 - Lenovo) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WebReg (x32 Version: 140.0.297.017 - Hewlett-Packard) Hidden
Windows Driver Package - Lenovo (ACPIVPC) System  (06/15/2012 8.1.0.1) (HKLM\...\71BC3FD63F450BA0A957AAECBDB4A000C4F2BE42) (Version: 06/15/2012 8.1.0.1 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (06/19/2012 10.13.29.733) (HKLM\...\8A223E56FB1ED4F697B54E5BF96F1EB63B512684) (Version: 06/19/2012 10.13.29.733 - Lenovo)

**** End of log ****
 


Roger Blair

crogerblair@hotmail.com


#12 Aura

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Posted 04 March 2015 - 08:11 AM

Download and install that BIOS update:

http://download.lenovo.com/consumer/mobiles/7acn89ww.exe

Make sure that your laptop is plugged to your charger when installing it and make sure the process go throught without any issues. Do not interrupt it under any circumstances or you might render your whole laptop unbootable, not responsive.

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#13 CRBlair

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Posted 04 March 2015 - 11:48 AM

Aura, I updated my BIOS. I still have drop-outs, but they are more sporadic.


Roger Blair

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#14 Aura

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Posted 04 March 2015 - 11:52 AM

Let's see if the router could be the problem. Shut down your router and disconnect all the cables from it. From there, press on the power button for a good 30 seconds. Once done, plug every cables back in then restart it. See if you still have WiFi drops after.

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#15 CRBlair

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Posted 04 March 2015 - 12:38 PM

Aura, I don't have access to the router. I haven't heard of anyone else having trouble with this, so I suspect it's my machine. Do you have any other suggestions?


Roger Blair

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