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Windows 7 failed Startup Repair


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20 replies to this topic

#1 JesseTL

JesseTL

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Posted 01 March 2015 - 09:35 PM

Reading throughn the forum searching for some keywords i believe this is where i need to post this information.

 

My girlfriends computer will not boot up, starting windows normally will bring up the StartUp screen then it will shut down and restart. Running the startup repair give the error window "Startup Repar cannot repair this computer automatically."  Details are as follows:

 

Problem Event Name:      StartupRepairOffline

Problem Signature 01:     6.1.7600.16385

Problem Signature 02:     6.1.7600.16385

Problem Signature 03:     unknown

Problem Signature 04:     21200635

Problem Signature 05:     AutoFailover

Problem Signature 07:     5

Problem Signature 08:     0xf4

OS Version:                      6.1.7600.2.0.0.256.1

LocaleID:                          1033

 

 

I have run the FRST tool as was suggested in another somewhat similar post to hopefully save some time. I have posted the log to Pastebin for the sanity of those reading through this forum. Though if needed i can attach the txt file or post directly into the forums.

 

http://pastebin.com/CybjS12C

 

*edited for typos...oops*


Edited by JesseTL, 01 March 2015 - 09:37 PM.


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#2 HelpBot

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Posted 06 March 2015 - 09:40 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/568783 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 JesseTL

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Posted 09 March 2015 - 01:00 AM

Good evening you helpful bot. I do indeed still need assistance with this. I have clicked the link and the "yes i still need help" button.

 

I am pasting a new FRST log. I read you prefered it to be pasted in the forums and not linked so it will be at the end of this post.

 

i do not have the original CD for windows 7. i am running 64bit.

 

~~~~~~ FRST64 LOGS ~~~~~~~~

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 29-02-2015
Ran by SYSTEM on MININT-FSOIMH2 on 09-03-2015 03:56:37
Running from g:\
Platform: Windows 7 Home Premium (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.

Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [10918504 2010-06-14] (Realtek Semiconductor)
HKLM\...\Run: [Apoint] => C:\Program Files\DellTPad\Apoint.exe [384296 2010-04-05] (Alps Electric Co., Ltd.)
HKLM\...\Run: [Logitech Download Assistant] => C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
HKLM-x32\...\Run: [IAStorIcon] => C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [284696 2010-06-08] (Intel Corporation)
HKLM-x32\...\Run: [Dell Webcam Central] => C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe [409744 2009-06-24] (Creative Technology Ltd)
HKLM-x32\...\Run: [Desktop Disc Tool] => C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe [498160 2009-10-15] ()
HKLM-x32\...\Run: [Dell DataSafe Online] => C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe [1807680 2010-02-09] ()
HKLM-x32\...\Run: [DellSupportCenter] => C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe [206064 2009-05-21] (SupportSoft, Inc.)
HKLM-x32\...\Run: [GrooveMonitor] => C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe [30040 2009-02-26] (Microsoft Corporation)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59240 2011-09-27] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [421736 2011-11-13] (Apple Inc.)
HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2011-10-24] (Apple Inc.)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] => C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [41208 2012-12-19] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [946352 2012-12-03] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254696 2012-01-18] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [TkBellExe] => c:\program files (x86)\real\realplayer\Update\realsched.exe [296096 2012-09-12] (RealNetworks, Inc.)
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [5227112 2015-01-23] (AVAST Software)
HKLM-x32\...\RunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] => C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe [559616 2011-10-11] (Dell)
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\Laura Jane\...\Run: [Spotify] => C:\Users\Laura Jane\AppData\Roaming\Spotify\Spotify.exe [5576408 2012-09-24] (Spotify Ltd)
HKU\Laura Jane\...\Run: [Spotify Web Helper] => C:\Users\Laura Jane\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe [1193176 2012-09-24] ()
HKU\Laura Jane\...\Run: [Google Update] => C:\Users\Laura Jane\AppData\Local\Google\Update\GoogleUpdate.exe [107912 2014-10-20] (Google Inc.)
HKU\Laura Jane\...\Run: [SmileboxTray] => C:\Users\Laura Jane\AppData\Roaming\Smilebox\SmileboxTray.exe [342312 2014-03-24] (Smilebox, Inc.)
Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Laura Jane\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
ShortcutTarget: Dell Dock.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S2 ADVService; C:\Program Files (x86)\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe [25704 2011-11-23] (Amazon.com)
S2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [50344 2015-01-04] (AVAST Software)
S2 CouponPrinterService; C:\Program Files (x86)\Coupons\CouponPrinterService.exe [176624 2014-02-13] (Coupons.com Inc.)
S3 wampapache; c:\wamp\bin\apache\apache2.2.17\bin\httpd.exe [21504 2010-10-24] (Apache Software Foundation)
S3 wampmysqld; c:\wamp\bin\mysql\mysql5.1.53\bin\mysqld.exe [7669760 2010-11-24] ()
S2 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-27] (Microsoft Corporation)
S4 avast! Firewall; "C:\Program Files\AVAST Software\Avast\afwServ.exe" [X]

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S5 AppMgmt; C:\Windows\system32\svchost.exe [27136 2009-07-13] (Microsoft Corporation)
S2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [29208 2015-01-04] ()
S1 aswKbd; C:\Windows\System32\Drivers\aswKbd.sys [28504 2012-03-06] (AVAST Software)
S2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [83280 2015-01-04] (AVAST Software)
S1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [93568 2015-01-04] (AVAST Software)
S0 aswRvrt; C:\Windows\System32\Drivers\aswRvrt.sys [65776 2015-01-04] ()
S1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [1050432 2015-01-04] (AVAST Software)
S1 aswSP; C:\Windows\system32\drivers\aswSP.sys [436624 2015-01-04] (AVAST Software)
S2 aswStm; C:\Windows\system32\drivers\aswStm.sys [116728 2015-01-04] (AVAST Software)
S0 aswVmm; C:\Windows\System32\Drivers\aswVmm.sys [267632 2015-01-04] ()
S3 catchme; \??\C:\ComboFix\catchme.sys [X]

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-03-01 22:16 - 2015-03-09 03:56 - 00000000 ____D () C:\FRST
2015-02-26 09:28 - 2015-01-08 22:14 - 00950272 _____ (Microsoft Corporation) C:\Windows\System32\perftrack.dll
2015-02-26 09:28 - 2015-01-08 22:14 - 00091136 _____ (Microsoft Corporation) C:\Windows\System32\wdi.dll
2015-02-26 09:28 - 2015-01-08 22:14 - 00029696 _____ (Microsoft Corporation) C:\Windows\System32\powertracker.dll
2015-02-26 09:28 - 2015-01-08 21:48 - 00076800 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wdi.dll
2015-02-26 09:21 - 2015-01-08 18:44 - 00419936 _____ () C:\Windows\SysWOW64\locale.nls
2015-02-26 09:21 - 2015-01-08 18:43 - 00419936 _____ () C:\Windows\System32\locale.nls
2015-02-15 10:48 - 2015-01-22 23:42 - 00814080 _____ (Microsoft Corporation) C:\Windows\System32\jscript9diag.dll
2015-02-15 10:48 - 2015-01-22 23:41 - 06041600 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2015-02-15 10:48 - 2015-01-22 22:43 - 00620032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
2015-02-15 10:48 - 2015-01-22 22:17 - 04300800 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2015-02-10 21:36 - 2015-02-03 22:16 - 00894976 _____ (Microsoft Corporation) C:\Windows\System32\appraiser.dll
2015-02-10 21:36 - 2015-02-03 22:16 - 00762368 _____ (Microsoft Corporation) C:\Windows\System32\invagent.dll
2015-02-10 21:36 - 2015-02-03 22:16 - 00609280 _____ (Microsoft Corporation) C:\Windows\System32\generaltel.dll
2015-02-10 21:36 - 2015-02-03 22:16 - 00414720 _____ (Microsoft Corporation) C:\Windows\System32\devinv.dll
2015-02-10 21:36 - 2015-02-03 22:16 - 00227328 _____ (Microsoft Corporation) C:\Windows\System32\aepdu.dll
2015-02-10 21:36 - 2015-02-03 22:16 - 00192000 _____ (Microsoft Corporation) C:\Windows\System32\aepic.dll
2015-02-10 21:36 - 2015-02-03 22:13 - 01098752 _____ (Microsoft Corporation) C:\Windows\System32\aeinv.dll
2015-02-10 21:36 - 2015-01-27 18:36 - 01239720 _____ (Microsoft Corporation) C:\Windows\System32\aitstatic.exe
2015-02-10 21:36 - 2015-01-10 01:48 - 00728064 _____ (Microsoft Corporation) C:\Windows\System32\kerberos.dll
2015-02-10 21:36 - 2015-01-10 01:48 - 00341504 _____ (Microsoft Corporation) C:\Windows\System32\schannel.dll
2015-02-10 21:36 - 2015-01-10 01:48 - 00314880 _____ (Microsoft Corporation) C:\Windows\System32\msv1_0.dll
2015-02-10 21:36 - 2015-01-10 01:48 - 00309760 _____ (Microsoft Corporation) C:\Windows\System32\ncrypt.dll
2015-02-10 21:36 - 2015-01-10 01:48 - 00210944 _____ (Microsoft Corporation) C:\Windows\System32\wdigest.dll
2015-02-10 21:36 - 2015-01-10 01:48 - 00086528 _____ (Microsoft Corporation) C:\Windows\System32\TSpkg.dll
2015-02-10 21:36 - 2015-01-10 01:48 - 00022016 _____ (Microsoft Corporation) C:\Windows\System32\credssp.dll
2015-02-10 21:36 - 2015-01-10 01:27 - 00550912 _____ (Microsoft Corporation) C:\Windows\SysWOW64\kerberos.dll
2015-02-10 21:36 - 2015-01-10 01:27 - 00259584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msv1_0.dll
2015-02-10 21:36 - 2015-01-10 01:27 - 00248832 _____ (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll
2015-02-10 21:36 - 2015-01-10 01:27 - 00221184 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ncrypt.dll
2015-02-10 21:36 - 2015-01-10 01:27 - 00172032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wdigest.dll
2015-02-10 21:36 - 2015-01-10 01:27 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TSpkg.dll
2015-02-10 21:36 - 2015-01-10 01:27 - 00017408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\credssp.dll
2015-02-10 21:35 - 2015-01-15 03:14 - 00155072 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\ksecpkg.sys
2015-02-10 21:35 - 2015-01-15 03:14 - 00095680 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\ksecdd.sys
2015-02-10 21:35 - 2015-01-15 03:09 - 01461760 _____ (Microsoft Corporation) C:\Windows\System32\lsasrv.dll
2015-02-10 21:35 - 2015-01-15 03:09 - 00136192 _____ (Microsoft Corporation) C:\Windows\System32\sspicli.dll
2015-02-10 21:35 - 2015-01-15 03:09 - 00031232 _____ (Microsoft Corporation) C:\Windows\System32\lsass.exe
2015-02-10 21:35 - 2015-01-15 03:09 - 00029184 _____ (Microsoft Corporation) C:\Windows\System32\sspisrv.dll
2015-02-10 21:35 - 2015-01-15 03:09 - 00028160 _____ (Microsoft Corporation) C:\Windows\System32\secur32.dll
2015-02-10 21:35 - 2015-01-15 03:08 - 00064000 _____ (Microsoft Corporation) C:\Windows\System32\auditpol.exe
2015-02-10 21:35 - 2015-01-15 03:06 - 00146432 _____ (Microsoft Corporation) C:\Windows\System32\msaudite.dll
2015-02-10 21:35 - 2015-01-15 03:06 - 00060416 _____ (Microsoft Corporation) C:\Windows\System32\msobjs.dll
2015-02-10 21:35 - 2015-01-15 03:04 - 00686080 _____ (Microsoft Corporation) C:\Windows\System32\adtschema.dll
2015-02-10 21:35 - 2015-01-15 02:42 - 00050176 _____ (Microsoft Corporation) C:\Windows\SysWOW64\auditpol.exe
2015-02-10 21:35 - 2015-01-15 02:42 - 00022016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll
2015-02-10 21:35 - 2015-01-15 02:41 - 00096768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll
2015-02-10 21:35 - 2015-01-15 02:39 - 00146432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msaudite.dll
2015-02-10 21:35 - 2015-01-15 02:39 - 00060416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msobjs.dll
2015-02-10 21:35 - 2015-01-15 02:37 - 00686080 _____ (Microsoft Corporation) C:\Windows\SysWOW64\adtschema.dll
2015-02-10 21:35 - 2015-01-14 23:22 - 00458824 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\cng.sys
2015-02-10 21:35 - 2015-01-14 00:09 - 00342712 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll
2015-02-10 21:35 - 2015-01-12 22:10 - 01424384 _____ (Microsoft Corporation) C:\Windows\System32\WindowsCodecs.dll
2015-02-10 21:35 - 2015-01-12 21:49 - 01230336 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WindowsCodecs.dll
2015-02-10 21:35 - 2015-01-11 22:05 - 02724864 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2015-02-10 21:35 - 2015-01-11 21:48 - 00048640 _____ (Microsoft Corporation) C:\Windows\System32\ieetwproxystub.dll
2015-02-10 21:35 - 2015-01-11 21:39 - 00034304 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll
2015-02-10 21:35 - 2015-01-11 21:34 - 00114688 _____ (Microsoft Corporation) C:\Windows\System32\ieetwcollector.exe
2015-02-10 21:35 - 2015-01-11 21:07 - 00047616 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
2015-02-10 21:35 - 2015-01-11 21:05 - 00064000 _____ (Microsoft Corporation) C:\Windows\SysWOW64\MshtmlDac.dll
2015-02-10 21:35 - 2015-01-11 20:59 - 00030720 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2015-02-10 21:35 - 2015-01-11 20:48 - 00718848 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe
2015-02-10 21:35 - 2015-01-11 20:40 - 00060416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\JavaScriptCollectionAgent.dll
2015-02-10 21:35 - 2015-01-11 20:35 - 00076288 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2015-02-10 21:35 - 2015-01-11 19:56 - 01307136 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2015-02-10 21:34 - 2015-01-14 00:47 - 00389808 _____ (Microsoft Corporation) C:\Windows\System32\iedkcs32.dll
2015-02-10 21:34 - 2015-01-11 22:09 - 25056256 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2015-02-10 21:34 - 2015-01-11 22:05 - 00004096 _____ (Microsoft Corporation) C:\Windows\System32\ieetwcollectorres.dll
2015-02-10 21:34 - 2015-01-11 21:49 - 00066560 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll
2015-02-10 21:34 - 2015-01-11 21:48 - 02885632 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2015-02-10 21:34 - 2015-01-11 21:48 - 00584192 _____ (Microsoft Corporation) C:\Windows\System32\vbscript.dll
2015-02-10 21:34 - 2015-01-11 21:47 - 00088064 _____ (Microsoft Corporation) C:\Windows\System32\MshtmlDac.dll
2015-02-10 21:34 - 2015-01-11 21:40 - 00054784 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2015-02-10 21:34 - 2015-01-11 21:36 - 00633856 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll
2015-02-10 21:34 - 2015-01-11 21:34 - 00144384 _____ (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe
2015-02-10 21:34 - 2015-01-11 21:25 - 19740160 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2015-02-10 21:34 - 2015-01-11 21:25 - 00968704 _____ (Microsoft Corporation) C:\Windows\System32\MsSpellCheckingFacility.exe
2015-02-10 21:34 - 2015-01-11 21:21 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2015-02-10 21:34 - 2015-01-11 21:21 - 00490496 _____ (Microsoft Corporation) C:\Windows\System32\dxtmsft.dll
2015-02-10 21:34 - 2015-01-11 21:13 - 00077824 _____ (Microsoft Corporation) C:\Windows\System32\JavaScriptCollectionAgent.dll
2015-02-10 21:34 - 2015-01-11 21:08 - 00503296 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2015-02-10 21:34 - 2015-01-11 21:08 - 00199680 _____ (Microsoft Corporation) C:\Windows\System32\msrating.dll
2015-02-10 21:34 - 2015-01-11 21:07 - 00092160 _____ (Microsoft Corporation) C:\Windows\System32\mshtmled.dll
2015-02-10 21:34 - 2015-01-11 21:07 - 00062464 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2015-02-10 21:34 - 2015-01-11 21:04 - 00316928 _____ (Microsoft Corporation) C:\Windows\System32\dxtrans.dll
2015-02-10 21:34 - 2015-01-11 21:02 - 02277888 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2015-02-10 21:34 - 2015-01-11 21:00 - 00047104 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2015-02-10 21:34 - 2015-01-11 20:57 - 00478208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2015-02-10 21:34 - 2015-01-11 20:55 - 00115712 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
2015-02-10 21:34 - 2015-01-11 20:48 - 00801280 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2015-02-10 21:34 - 2015-01-11 20:46 - 02125824 _____ (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl
2015-02-10 21:34 - 2015-01-11 20:46 - 01359360 _____ (Microsoft Corporation) C:\Windows\System32\mshtmlmedia.dll
2015-02-10 21:34 - 2015-01-11 20:45 - 00418304 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtmsft.dll
2015-02-10 21:34 - 2015-01-11 20:43 - 14401024 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2015-02-10 21:34 - 2015-01-11 20:36 - 00168960 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
2015-02-10 21:34 - 2015-01-11 20:33 - 00285696 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll
2015-02-10 21:34 - 2015-01-11 20:27 - 02358272 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll
2015-02-10 21:34 - 2015-01-11 20:23 - 02052608 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2015-02-10 21:34 - 2015-01-11 20:23 - 00688640 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2015-02-10 21:34 - 2015-01-11 20:22 - 01155072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmlmedia.dll
2015-02-10 21:34 - 2015-01-11 20:14 - 12829184 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2015-02-10 21:34 - 2015-01-11 20:14 - 01548288 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2015-02-10 21:34 - 2015-01-11 20:02 - 00800768 _____ (Microsoft Corporation) C:\Windows\System32\ieapfltr.dll
2015-02-10 21:34 - 2015-01-11 20:00 - 01888256 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2015-02-10 21:34 - 2015-01-11 19:55 - 00710144 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
2015-02-10 21:33 - 2014-12-12 00:31 - 01480192 _____ (Microsoft Corporation) C:\Windows\System32\crypt32.dll
2015-02-10 21:33 - 2014-12-12 00:07 - 01174528 _____ (Microsoft Corporation) C:\Windows\SysWOW64\crypt32.dll
2015-02-10 21:33 - 2014-11-25 22:53 - 00861696 _____ (Microsoft Corporation) C:\Windows\System32\oleaut32.dll
2015-02-10 21:33 - 2014-11-25 22:32 - 00571904 _____ (Microsoft Corporation) C:\Windows\SysWOW64\oleaut32.dll
2015-02-10 21:33 - 2014-10-03 21:10 - 03722752 _____ (Microsoft Corporation) C:\Windows\System32\mstscax.dll
2015-02-10 21:33 - 2014-10-03 20:42 - 03221504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mstscax.dll
2015-02-10 21:33 - 2014-10-03 20:42 - 00131584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\aaclient.dll
2015-02-10 21:33 - 2014-07-06 21:07 - 00229376 _____ (Microsoft Corporation) C:\Windows\System32\wintrust.dll
2015-02-10 21:33 - 2014-07-06 21:06 - 00187904 _____ (Microsoft Corporation) C:\Windows\System32\cryptsvc.dll
2015-02-10 21:33 - 2014-07-06 20:40 - 00179200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wintrust.dll
2015-02-10 21:33 - 2014-07-06 20:40 - 00143872 _____ (Microsoft Corporation) C:\Windows\SysWOW64\cryptsvc.dll
2015-02-10 21:31 - 2014-12-07 22:09 - 00406528 _____ (Microsoft Corporation) C:\Windows\System32\scesrv.dll
2015-02-10 21:31 - 2014-12-07 21:46 - 00308224 _____ (Microsoft Corporation) C:\Windows\SysWOW64\scesrv.dll
2015-02-10 21:29 - 2015-01-14 01:09 - 05554112 _____ (Microsoft Corporation) C:\Windows\System32\ntoskrnl.exe
2015-02-10 21:29 - 2015-01-14 01:05 - 00503808 _____ (Microsoft Corporation) C:\Windows\System32\srcore.dll
2015-02-10 21:29 - 2015-01-14 01:05 - 00050176 _____ (Microsoft Corporation) C:\Windows\System32\srclient.dll
2015-02-10 21:29 - 2015-01-14 01:04 - 00296960 _____ (Microsoft Corporation) C:\Windows\System32\rstrui.exe
2015-02-10 21:29 - 2015-01-14 00:44 - 03972544 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntkrnlpa.exe
2015-02-10 21:29 - 2015-01-14 00:44 - 03917760 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntoskrnl.exe
2015-02-10 21:29 - 2015-01-14 00:41 - 00043008 _____ (Microsoft Corporation) C:\Windows\SysWOW64\srclient.dll
2015-02-10 21:29 - 2015-01-08 21:03 - 03201536 _____ (Microsoft Corporation) C:\Windows\System32\win32k.sys

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-03-01 21:26 - 2013-04-08 11:31 - 316955496 _____ () C:\Windows\MEMORY.DMP
2015-02-27 23:34 - 2010-12-06 17:06 - 01403385 _____ () C:\Windows\WindowsUpdate.log
2015-02-27 23:34 - 2009-07-13 22:20 - 00000000 ____D () C:\Windows\tracing
2015-02-27 23:32 - 2011-02-03 09:29 - 00003962 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{5D7B6852-A745-4F17-B916-F6435A7E8A0B}
2015-02-27 23:05 - 2011-08-04 13:21 - 00000928 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-979968309-3599747914-2879492455-1000UA.job
2015-02-27 22:50 - 2012-07-19 20:11 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2015-02-27 22:41 - 2015-02-02 09:31 - 00000000 ____D () C:\Program Files (x86)\Mozilla Firefox
2015-02-27 22:11 - 2009-07-13 23:45 - 00022704 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2015-02-27 22:11 - 2009-07-13 23:45 - 00022704 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2015-02-27 22:09 - 2012-09-24 09:01 - 00000000 ____D () C:\Users\Laura Jane\AppData\Roaming\Spotify
2015-02-27 22:09 - 2009-07-14 00:13 - 00006450 _____ () C:\Windows\System32\PerfStringBackup.INI
2015-02-27 22:08 - 2011-01-14 22:26 - 00000000 ____D () C:\Users\Default\AppData\Local\SoftThinks
2015-02-27 22:08 - 2011-01-14 22:26 - 00000000 ____D () C:\Users\Default User\AppData\Local\SoftThinks
2015-02-27 22:08 - 2010-12-06 18:16 - 00000000 ____D () C:\Program Files (x86)\Dell DataSafe Local Backup
2015-02-27 22:05 - 2011-08-04 13:21 - 00000876 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-979968309-3599747914-2879492455-1000Core.job
2015-02-27 22:02 - 2009-07-14 00:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2015-02-27 22:02 - 2009-07-13 23:51 - 00114399 _____ () C:\Windows\setupact.log
2015-02-27 00:01 - 2012-07-11 19:57 - 00004182 _____ () C:\Windows\System32\Tasks\avast! Emergency Update
2015-02-19 00:58 - 2009-07-13 22:20 - 00000000 ____D () C:\Windows\rescache
2015-02-13 00:47 - 2011-01-14 22:45 - 00000000 ____D () C:\Users\Laura Jane\AppData\Roaming\SoftGrid Client
2015-02-12 23:14 - 2014-12-14 22:33 - 00000000 ____D () C:\Windows\System32\appraiser
2015-02-12 23:14 - 2014-05-07 02:01 - 00000000 ___SD () C:\Windows\System32\CompatTel
2015-02-11 23:39 - 2011-01-14 22:23 - 00000000 ____D () C:\users\Laura Jane
2015-02-11 23:33 - 2009-07-13 23:45 - 00409520 _____ () C:\Windows\System32\FNTCACHE.DAT
2015-02-11 09:38 - 2011-02-17 09:34 - 00000000 ____D () C:\ProgramData\Microsoft Help

Some content of TEMP:
====================
C:\Users\Laura Jane\AppData\Local\Temp\jre-7u65-windows-i586-iftw.exe
C:\Users\Laura Jane\AppData\Local\Temp\xldui4er.dll
C:\Users\Laura Jane\AppData\Local\Temp\ydyokkiv.dll


==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== Restore Points  =========================

Restore point made on: 2015-02-06 22:09:47
Restore point made on: 2015-02-10 21:29:55
Restore point made on: 2015-02-11 09:31:12
Restore point made on: 2015-02-11 23:42:30
Restore point made on: 2015-02-12 23:23:38
Restore point made on: 2015-02-15 10:33:22
Restore point made on: 2015-02-16 10:32:23
Restore point made on: 2015-02-23 09:36:05
Restore point made on: 2015-02-26 09:20:49
Restore point made on: 2015-02-27 22:10:15

==================== Memory info ===========================

Percentage of memory in use: 16%
Total physical RAM: 4058.36 MB
Available physical RAM: 3394.35 MB
Total Pagefile: 4056.51 MB
Available Pagefile: 3390.45 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:283.34 GB) (Free:57.51 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive e: (Recovery) (Fixed) (Total:14.65 GB) (Free:8.12 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive g: (KINGSTON) (Removable) (Total:7.26 GB) (Free:3.75 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 298.1 GB) (Disk ID: CDB3C2B3)
Partition 1: (Not Active) - (Size=100 MB) - (Type=DE)
Partition 2: (Active) - (Size=14.6 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=283.3 GB) - (Type=07 NTFS)

========================================================
Disk: 2 (MBR Code: Windows XP) (Size: 7.3 GB) (Disk ID: C3072E18)
Partition 1: (Active) - (Size=7.3 GB) - (Type=0C)


LastRegBack: 2015-02-23 12:42

==================== End Of Log ============================



#4 Elise

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Posted 11 March 2015 - 08:45 AM

Hello,

My apologies for the delay. Can you tell me why you think this problem is malware-related? Also, if the computer doesn't boot, have you tried to use System Restore?


regards, Elise


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#5 JesseTL

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Posted 11 March 2015 - 11:00 AM

I have no reason other than looking after looking around online with the details of my problem more often than not it seemed to end up being some sort of malware/virus problem. It might not have anything to do with that but i don't know for sure.



#6 JesseTL

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Posted 11 March 2015 - 06:43 PM

Just got home and tried a system restore.

 

1st most recent: got unspecified error 0x00870002

2nd most recent: faile to extract file c:\ProgramData\Adobe\Reader\9.5\Reader9Manifest.msi)

3rd most recent: failed to extract file c:\Windows\System32\wdi\perftrack\Core-Fundamentals0ClientPerformance-Perftra...)

 

System restore doesnt seem to be working



#7 Elise

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Posted 12 March 2015 - 03:40 AM

If you boot your computer normally, how far does it go? Are you able to boot in Safe Mode?


regards, Elise


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#8 JesseTL

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Posted 12 March 2015 - 04:45 PM

I just tried to boot into safe mode. After loading a bunch of files it blue screened and shut down. Just letting it start up has been bringing up the StartUp screen then it will shut down and restart



#9 Elise

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Posted 13 March 2015 - 02:52 AM

Sorry, which startup screen do you mean? The Windows splash screen where you see the logo or the login screen where you select a user?


regards, Elise


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#10 JesseTL

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Posted 13 March 2015 - 08:59 AM

Sorry i guess that wasnt too clear, The Windows splash screen. It would sit there for a couple seconds like it was trying to load up then would restart the laptop. and thats as far as it ever got



#11 Elise

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Posted 13 March 2015 - 09:11 AM

Thank you for the explanation. :) Do you have any idea what caused this to happen (what was the last thing that was done on the computer before this happened?)


regards, Elise


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#12 JesseTL

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Posted 13 March 2015 - 10:12 AM

We dont really have an idea what caused it. For a while (weeks/couple of months) it has been starting up sluggish at best. and sometimes would take a couple tries. She teaches ballet so the majority of the usage on the laptop is in itunes and online researching choreography and music. The battery on it has been crapping out significantly and had gotten to the point that if the laptop was unplugged for longer than literally a second and a half it would shut down. held zero charge. I dont know enough to know if that is all related but those are the circumstances around this problem.



#13 Elise

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Posted 13 March 2015 - 01:56 PM

In that case, please start the computer in the recovery environment. After selecting the version of Windows and selecting the user, click on Command Prompt.

 

At the command prompt, type d: and press enter.

 

At the d:\ prompt type chkdsk /r and press enter.

 

If asked to unmount the volume, confirm, if the disk check doesn't start, please repeat the command.

 

Windows will now check the partition it is installed on for errors and do a surface scan. Note that this may take quite some time. When it is done, please copy what the results are (no need to copy everything, just list the bad sector count as well as any other errors you received).


regards, Elise


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#14 JesseTL

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Posted 14 March 2015 - 08:11 AM

When i typed in d: it said the drive was not ready for use. The d: drive is our CD drive. Should i be trying it from c:?



#15 Elise

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Posted 15 March 2015 - 03:06 AM

Please type map and press enter. Let me know what comes back. C normally would be the partition that contains the recovery environment.


regards, Elise


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