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0x0000007e startup error BSOD


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#1 The Pookster

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Posted 01 March 2015 - 01:39 PM

I have a Gateway NV521L notebook running Windows 7 Home Premium 64 bit version.  I cannot launch Windows in normal mode = I only get the BSOD and the above mentioned error. I can start windows in safe mode with networking or Safe mode with command prompt but that's it. 

 

Can anyone help me?

i should add I've done a chkdsk and scanned the files on the drive with SFC and have come up clean. 


Edited by The Pookster, 01 March 2015 - 01:45 PM.


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#2 YeahBleeping

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Posted 01 March 2015 - 01:55 PM

Can you download and run speccy in safe mode? Post the link in your next post.

 

http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/



#3 dc3

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Posted 01 March 2015 - 02:07 PM

Microsoft has a Fix it for this error.

 

http://support.microsoft.com/kb/2394911


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#4 The Pookster

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Posted 01 March 2015 - 02:24 PM

The Microsoft fix only works IF you can boot in normal mode, unfortunately for me I cannot get it to load.

 

The Speccy snapshot is below. I ran the program twice and rec'd the same error message both times:
CPU dll init failed (error 2)! Some information will not be displayed!

http://speccy.piriform.com/results/bQ3PjFnDQEohENAOtrfuKKg


Edited by The Pookster, 01 March 2015 - 02:25 PM.


#5 dc3

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Posted 01 March 2015 - 02:46 PM

Yeah... I was afraid of that.  It looks like you were not able to either get online to complete the Speccy, or had a problem with their server.

 

Since you can boot into Safe Mode, let's run a Clean Boot and see if there is a Service or Startup item causing this.

 

Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmes If the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 YeahBleeping

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Posted 01 March 2015 - 03:00 PM

You can also try simply temporarily uninstalling avast - Download and run the patch from the link provided to microsoft above and then re-install avast.(presuming you can now log in).



#7 The Pookster

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Posted 01 March 2015 - 05:50 PM

Attempted to make a clean boot with no success. Still encountered the BSOD with the Ox7e error. 



#8 The Pookster

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Posted 01 March 2015 - 05:55 PM

I uninstalled Avast and was able to boot!  Am off to run the hotfix from Microsoft. Fingers crossed for a successful resolution.



#9 dc3

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Posted 01 March 2015 - 07:41 PM

If this doesn't work, do the clean boot.  


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#10 YeahBleeping

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Posted 02 March 2015 - 07:04 PM

Just wondering if you were able to get things resolved.  Gives us warm fuzzies when you report back good results.






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