Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Powershell has stopped working


  • Please log in to reply
1 reply to this topic

#1 molly_dog

molly_dog

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:03:51 AM

Posted 01 March 2015 - 12:32 PM

I'm working on my sister-in-law's Win 8 64-bit machine trying to rid it of all the various & sundry Trojans, adware garbage, etc. etc. I got rid of the Poweliks using the instructions in this thread. My problem, however, is using the Emsisoft antimalware app. It scans fine, it finds 98 files, most of which are categorized as "no risk". When I start the quarantine, though, it gets to approximately 60% & the PC freezes. I have to do a hard shutdown & reboot. Afterward, I'm back to square one.

 

The only thing I haven't tried is to run the emsisoft scan in Safe Mode. Any ideas on what might be going on?

 

As I mentioned, I was able to remove the Poweliks infection. Re-running that program results in no infection found and the original log follows:

 

Thanks for any assistance!

M_D

 

___________________________________________________________________________________________________________________________________________

 

[2015.02.28 19:12:05.683] - Begin
[2015.02.28 19:12:05.683] - 
[2015.02.28 19:12:05.695] -     ....................................
[2015.02.28 19:12:05.695] -   ..::::::::::::::::::....................
[2015.02.28 19:12:05.696] -   .::EEEEEE:::SSSSSS::..EEEEEE..TTTTTTTT..    Win32/Poweliks
[2015.02.28 19:12:05.697] -  .::EE::::EE:SS:::::::.EE....EE....TT......   Version: 1.0.0.3
[2015.02.28 19:12:05.698] -  .::EEEEEEEE::SSSSSS::.EEEEEEEE....TT......   Built: Feb 26 2015
[2015.02.28 19:12:05.699] -  .::EE:::::::::::::SS:.EE..........TT......
[2015.02.28 19:12:05.700] -   .::EEEEEE:::SSSSSS::..EEEEEE.....TT.....    Copyright © ESET, spol. s r.o.
[2015.02.28 19:12:05.701] -   ..::::::::::::::::::....................    1992-2013. All rights reserved.
[2015.02.28 19:12:05.701] -     ....................................
[2015.02.28 19:12:05.701] - 
[2015.02.28 19:12:05.701] - --------------------------------------------------------------------------------
[2015.02.28 19:12:05.701] - 
[2015.02.28 19:12:05.702] - INFO: OS: 6.2.9200 SP0
[2015.02.28 19:12:05.702] - INFO: Product Type: Workstation
[2015.02.28 19:12:05.702] - INFO: WoW64: True
[2015.02.28 19:12:05.702] - INFO: Machine guid: C712BA92-AA39-406C-A158-8E6938D55B4A 
[2015.02.28 19:12:05.702] - 
[2015.02.28 19:12:11.720] - INFO: Scanning for system infection...
[2015.02.28 19:12:11.720] - --------------------------------------------------------------------------------
[2015.02.28 19:12:11.720] - 
[2015.02.28 19:12:11.720] - INFO: Processing [HKCU\Software\Microsoft\Windows\CurrentVersion\Run]...
[2015.02.28 19:12:11.721] - INFO: Processing [HKLM\Software\Microsoft\Windows\CurrentVersion\Run]...
[2015.02.28 19:12:11.722] - INFO: Processing [HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce]...
[2015.02.28 19:12:11.722] - INFO: Processing [HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce]...
[2015.02.28 19:12:11.722] - INFO: Processing classes...
[2015.02.28 19:12:11.722] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{7B37E4E2-C62F-4914-9620-8FB5062718CC}]
[2015.02.28 19:12:11.722] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}]
[2015.02.28 19:12:11.722] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{AB807329-7324-431B-8B36-DBD581F56E0B}]
[2015.02.28 19:12:11.722] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{B3648057-9146-E631-F720-C413D5022AFD}]
[2015.02.28 19:12:11.722] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}]
[2015.02.28 19:12:11.723] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}]
[2015.02.28 19:12:11.723] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}]
[2015.02.28 19:12:11.723] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}]
[2015.02.28 19:12:11.723] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:11.723] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:11.723] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:11.723] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}]
[2015.02.28 19:12:11.725] - WARNING: Found suspicious classid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:11.725] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:11.725] - INFO: Processing [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.28 19:12:11.728] - INFO: Processing value [] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.28 19:12:11.729] - INFO: Processing value [] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.28 19:12:11.729] - INFO: Processing invalid values in [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.28 19:12:11.730] - INFO: Processing value [] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.28 19:12:11.730] - INFO: Processing value [ServerExecutable] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.28 19:12:11.730] - INFO: Processing value [] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.28 19:12:11.730] - INFO: Processing value [ServerExecutable] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.28 19:12:11.730] - INFO: Processing invalid subkeys in [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.28 19:12:11.730] - INFO: Processing [HKLM\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}]...
[2015.02.28 19:12:11.731] - INFO: Processing subkey [\Registry\Machine\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\InprocServer32]
[2015.02.28 19:12:11.733] - INFO: Processing subkey [\Registry\Machine\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\InprocServer32]
[2015.02.28 19:12:11.733] - INFO: (XSW) Scanning for XSW variant...
[2015.02.28 19:12:11.738] - INFO: (XSW) Processing users subkeys...
[2015.02.28 19:12:11.742] - INFO: Win32/Poweliks found
[2015.02.28 19:12:21.450] - INFO: process: dllhost.exe, pid 5852, parent 5688
[2015.02.28 19:12:21.450] - INFO: Terminated process pid = 5852
[2015.02.28 19:12:21.450] - INFO: process: dllhost.exe, pid 3036, parent 5852
[2015.02.28 19:12:21.451] - INFO: Terminated process pid = 3036
[2015.02.28 19:12:21.451] - INFO: process: dllhost.exe, pid 13836, parent 3036
[2015.02.28 19:12:21.451] - INFO: Terminated process pid = 13836
[2015.02.28 19:12:21.452] - INFO: process: dllhost.exe, pid 10600, parent 3036
[2015.02.28 19:12:21.452] - INFO: Terminated process pid = 10600
[2015.02.28 19:12:21.452] - INFO: process: dllhost.exe, pid 13472, parent 3036
[2015.02.28 19:12:21.453] - INFO: Terminated process pid = 13472
[2015.02.28 19:12:21.453] - INFO: Processing [HKCU\Software\Microsoft\Windows\CurrentVersion\Run]...
[2015.02.28 19:12:21.454] - INFO: Processing [HKLM\Software\Microsoft\Windows\CurrentVersion\Run]...
[2015.02.28 19:12:21.454] - INFO: Processing [HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce]...
[2015.02.28 19:12:21.454] - INFO: Processing [HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce]...
[2015.02.28 19:12:21.455] - INFO: Processing classes...
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{7B37E4E2-C62F-4914-9620-8FB5062718CC}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{AB807329-7324-431B-8B36-DBD581F56E0B}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{B3648057-9146-E631-F720-C413D5022AFD}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:21.455] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}]
[2015.02.28 19:12:21.456] - INFO: Deleted classid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:21.456] - INFO: Processing clsid [\Registry\User\S-1-5-21-3992151581-1929005092-1252134097-1001\SOFTWARE\Classes\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
[2015.02.28 19:12:21.456] - INFO: Processing [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.28 19:12:21.456] - INFO: Processing value [] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.28 19:12:21.456] - INFO: Processing value [] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.28 19:12:21.456] - INFO: Processing invalid values in [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.28 19:12:21.457] - INFO: Processing value [] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.28 19:12:21.457] - INFO: Processing value [ServerExecutable] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.28 19:12:21.457] - INFO: Processing value [] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.28 19:12:21.457] - INFO: Processing value [ServerExecutable] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.28 19:12:21.457] - INFO: Processing invalid subkeys in [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.28 19:12:21.457] - INFO: Processing [HKLM\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}]...
[2015.02.28 19:12:21.457] - INFO: Processing subkey [\Registry\Machine\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\InprocServer32]
[2015.02.28 19:12:21.457] - INFO: Processing subkey [\Registry\Machine\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\InprocServer32]
[2015.02.28 19:12:21.457] - INFO: (XSW) Scanning for XSW variant...
[2015.02.28 19:12:21.461] - INFO: (XSW) Processing users subkeys...
[2015.02.28 19:12:21.465] - INFO: Cleaning status: 1
[2015.02.28 19:12:26.389] - End


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,117 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:51 AM

Posted 01 March 2015 - 01:20 PM


In the future if you need assistance, please start your own topic instead of posting in someone elses.

Your log shows Poweliks was found and removed.

[2015.02.28 19:12:11.742] - INFO: Win32/Poweliks found
[2015.02.28 19:12:21.450] - INFO: process: dllhost.exe, pid 5852, parent 5688
[2015.02.28 19:12:21.450] - INFO: Terminated process pid = 5852
[2015.02.28 19:12:21.450] - INFO: process: dllhost.exe, pid 3036, parent 5852
[2015.02.28 19:12:21.451] - INFO: Terminated process pid = 3036
[2015.02.28 19:12:21.451] - INFO: process: dllhost.exe, pid 13836, parent 3036
[2015.02.28 19:12:21.451] - INFO: Terminated process pid = 13836
[2015.02.28 19:12:21.452] - INFO: process: dllhost.exe, pid 10600, parent 3036
[2015.02.28 19:12:21.452] - INFO: Terminated process pid = 10600
[2015.02.28 19:12:21.452] - INFO: process: dllhost.exe, pid 13472, parent 3036
[2015.02.28 19:12:21.453] - INFO: Terminated process pid = 13472
...
[2015.02.28 19:12:21.465] - INFO: Cleaning status: 1


Let's do another scan since Poweliks has the ability to download more malicious files so systems risk being infected by other malware, causing a more damaging infection and compromising security...see What is Poweliks?

Perform a scan with emsisoft_emergency_kit.pnglogo.png

Please download Emsisoft Emergency Kit and save it to your desktop.
  • Double-click on EmsisoftEmergencyKit.exe to extract its contents and create a shortcut on the desktop.
  • Leave all settings as they are and click Accept & Extract. A folder named EEK will be created in the root of the drive (usually C:\) as shown here.
  • After extraction an Emsisoft Emergency Kit window will open. Under "Run Directly:" click Emergency Kit Scanner.
    rxYDlQ1.png
    .
  • When asked to run an online update, click Yes.
    dQaKPnk.png
    .
  • When the update is finished, click the Back to Security Status link in the left corner.
  • On the main screen click the Scan Now button.
  • Select the Full Scan option, then click the SCAN button.
  • When the scan is finished, click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
    g5ojhHp.png
    .
  • Click the View Report button and in the Reports window double-click on the most recent log. Logs are named as follows: a2scan_Date-Time.txt (YYMODY).
  • Alternatively you can click Export and save the log to your Desktop, then open by double-clicking on it.
  • Copy and paste the contents of that logfile in your next reply.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users