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PROBLEM WITH COMPUTER, HIJACK LOGS AS FOLLOWS..PLEASE HELP


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2 replies to this topic

#1 cahilltr1259

cahilltr1259

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Posted 27 February 2015 - 09:47 PM

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 9:35:11 PM, on 2/27/2015
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.17416)

FIREFOX: 35.0.1 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avpui.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Users\Trevor\Downloads\HijackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT14/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT14/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: ContentBlockerBrowserHelperObject - {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - (no file)
O2 - BHO: VirtualKeyboardBrowserHelperObject - {73455575-E40C-433C-9784-C78DC7761455} - (no file)
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Safe Money Plugin - {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - (no file)
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - (no file)
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerST.exe
O4 - HKLM\..\Run: [YouCam Service] "C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe" /s
O4 - HKLM\..\Run: [mcpltui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [HPMessageService] C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
O4 - HKCU\..\Run: [Web Companion] C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe --minimize
O4 - HKCU\..\Run: [AirDroid 3] C:\Program Files (x86)\AirDroid\AirDroid.exe /start
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\ie_banner_deny.htm
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{2D72C6BB-ADA0-4E59-AC98-67F64B23EDA5}: NameServer = 31.168.224.108,5.135.12.54
O17 - HKLM\System\CCS\Services\Tcpip\..\{A41DB38E-B572-43C6-ABA0-242A6A365408}: NameServer = 31.168.224.108,5.135.12.54
O17 - HKLM\System\CS1\Services\Tcpip\..\{2D72C6BB-ADA0-4E59-AC98-67F64B23EDA5}: NameServer = 31.168.224.108,5.135.12.54
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - (no file)
O20 - AppInit_DLLs: _C:\Program Files (x86)\SearchProtect\SearchProtect\bin\VC32Loader.dll
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.EXE
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service:  HP SimplePass Cachedrv Service (Cachedrv server) - Unknown owner - C:\Program Files\Hewlett-Packard\SimplePass\cachesrvr.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: CyberLink PowerDVD 12 Media Server Monitor Service - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSMonitorServicePDVD12.exe
O23 - Service: CyberLink PowerDVD 12 Media Server Service - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSServerPDVD12.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: globalUpdate Update Service (globalUpdate) (globalUpdate) - Unknown owner - C:\Program Files (x86)\globalUpdate\Update\GoogleUpdate.exe (file missing)
O23 - Service: globalUpdate Update Service (globalUpdatem) (globalUpdatem) - Unknown owner - C:\Program Files (x86)\globalUpdate\Update\GoogleUpdate.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: McAfee Home Network (HomeNetSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @oem17.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Intel® Integrated Clock Controller Service - Intel® ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel® Capability Licensing Service TCP IP Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel® ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LavasoftTcpService - Lavasoft Limited - C:\Program Files (x86)\Lavasoft\Web Companion\TcpService\2.2.9.5\LavasoftTcpService.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
O23 - Service: McAfee Activation Service (McAWFwk) - Unknown owner - c:\PROGRA~1\COMMON~1\mcafee\actwiz\mcawfwk.exe (file missing)
O23 - Service: McAfee Boot Delay Start Service (mcbootdelaystartsvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\mcafee\VirusScan\mcods.exe
O23 - Service: McAfee OOBE Service2 (McOobeSv2) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Platform Services (mcpltsvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Anti-Malware Core (mfecore) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service:  HP SimplePass Service (omniserv) - Softex Inc. - C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: IE Search Set (SearchProtectionService) - Unknown owner - C:\Program Files (x86)\Lavasoft\Web Companion\Application\Lavasoft.SearchProtect.WinService.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: Windows Virtual Network (WVN3) (WindowsVNT_R3) - MicroStudio - C:\Program Files (x86)\Windows Network Accelerater\v3\winvxm.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 13958 bytes
 

 

The computer is laggy and is dropping connection to the network when I am running a fullscreened video game.



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,227 posts
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:04:45 AM

Posted 04 March 2015 - 10:02 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

How is the computer running?

#3 nasdaq

nasdaq

  • Malware Response Team
  • 40,227 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:04:45 AM

Posted 10 March 2015 - 09:54 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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