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HP Stream running Win8.1 still acting strangely: pcbooster.club auto-opens in IE


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#1 Britpoptarts

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Posted 27 February 2015 - 01:45 PM

I received this laptop stuffed to the gills with bloatware and adware and asked about it yesterday, received good advice. Most of the annoyances have gone away, but I have a new one.

 

It spams up what looks like a pop-up that can't be closed (may be part of the website itself), and an IE browser window that has to be shut down through Task Manager: pcbooster.club/successs.html

 

It suggests calling "Windows Certified Live Technicians" at 1-866-978-5645. A Google search implies there's fishy business afoot with this number.

 

I am new to this laptop (arrived yesterday) and to HP and Win8, but either I am being warned about malware or it also is pretending to be an official HP warning message "ProbAlert." This, too, requires Task Manager to shut it down.

 

I ran Avast, it sees nothing.

Malabytes sees nothing.

I'm about to run AdwCleaner again.

 

 

Suggestions?



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#2 Britpoptarts

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Posted 27 February 2015 - 02:35 PM

After running AdwCleaner and JRT, both of which found extensions and browsers I did not install, the pcbooster.club IE page still pops up without me opening IE, and if I remember the timing right, it opens every half hour or so (at xx:29 and xx:59).

 

Also: It seems to think I am a Comcast customer (I am not) and claims to have removed two instances of AdWare.DealPlay.

 

I had different pop-ups and lots of unwanted ads and crapola on the laptop when I received it (yesterday), and I seemed to have cleaned the computer well after following advice in this thread (http://www.bleepingcomputer.com/forums/t/568317/hp-stream-running-win81-wbing-has-arrived-loaded-with-crapware-and-popups/), but this appears to be a new bit of scumware, or something that successfully dodged the previous cleaning efforts.


Edited by Britpoptarts, 27 February 2015 - 04:32 PM.


#3 Britpoptarts

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Posted 27 February 2015 - 05:05 PM

I checked my programs and this does not appear to be the same thing as FastAgain PC Booster that might show up with publisher Activeris. But I may be wrong.



#4 Britpoptarts

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Posted 03 March 2015 - 04:03 PM

AdwCleaner keeps finding crap (mostly new Chrome browser extensions I didn't install) and removing it, and I still have IE popping up on its own and a "ProbsAlert" window that can't be closed except via Task Manager that warns, in broken English and in bolded black 18px Arial font, that my files are "on 94% risk" or that I need to call "Windows Certified Live Technicians" at 1-866-978-5645. 

 

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The unclosable IE window with the unclosable ProbsAlert popup were popping up every half hour but seems to be only popping up at random times now. (Again, by "unclosable," I just mean that I had to go to Task Manager and kill these processes there, they did not respond to an "X" close button.) It continues to address me as "Comcast customer" (I'm not, maybe previous owner was), says it removed two instances of "AdWare.DealPlay". It continues to insist I call that 866 number, which looks hinky in my Google searches.

 

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I would appreciate someone helping me get to the bottom of this, as it is incredibly annoying, I suspect the problem stems from the Chrome browser, which was originally flooding me with pop-up ads and redirecting to a Binkiland search engine when I got the laptop and fired that browser up. I do not visit porn or "free stuff" (like ringtones, etc.) sites. I don't know if the previous owner did.

 

Also disabled some programs which were running on startup. You can see Binkiland is on the list.

 

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Today I ran AdwCleaner. It found some Chrome extensions that I did not install, removed them.

CCleaner scanned, removed some preinstalled unwanted programs I had uninstalled (a preinstalled MS sports ticker, another version of Skype, etc.), and browser trash like cache files.

Avast! scanned, saw nothing.

Malwarebytes scanned, found nothing.

 

Please advise. 


Edited by Britpoptarts, 04 March 2015 - 03:36 PM.


#5 Britpoptarts

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Posted 03 March 2015 - 11:35 PM

Is this a legitimate tool or will it make the problem worse?

http://www.threat-remove.com/remove-binkiland-virus/



#6 boopme

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Posted 05 March 2015 - 04:21 PM

Sorry for the delay, all the replies made it look like you had help replies. This needs a deeper look.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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#7 Britpoptarts

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Posted 06 March 2015 - 12:03 AM

Thank you.



#8 Britpoptarts

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Posted 06 March 2015 - 04:35 PM

Posted: http://www.bleepingcomputer.com/forums/t/569291/binkiland-has-contaminated-new-win-81-laptop/?p=3647128



#9 boopme

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Posted 09 March 2015 - 01:43 PM

You're welcome!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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