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Firefox won't open


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7 replies to this topic

#1 emartin

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Posted 27 February 2015 - 08:15 AM

I started my computer this morning and when I tried to open the Firefox browser I get a small window with the message "couldn't load XPCOM".  What has happened and how do I correct it?  I can use the IE browser.  Thank you.



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#2 Condobloke

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Posted 27 February 2015 - 07:08 PM

This should help......pay careful attention to ...

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

 

 

https://support.mozilla.org/en-US/questions/1029239


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#3 emartin

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Posted 28 February 2015 - 01:18 AM

Thank you but when I tried to uninstall and reinstall Firefox it didn't work.  I now get a message window that says "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL 32.dll"  What do I try now?



#4 Condobloke

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Posted 28 February 2015 - 02:12 AM

OK.....it would appear you are not alone.

 

https://support.mozilla.org/en-US/questions/1048848

 

and....i have two questions :

 

1. Are you using Windows XP

 

2. If so...do you have service pack 3 installed ?

 

 

 

Edited to Add....Follow the steps outlined on that linked page


Edited by Condobloke, 28 February 2015 - 02:14 AM.

Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#5 emartin

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Posted 28 February 2015 - 12:48 PM

Thank you for the reply.  I am using XP but don't know about the service pack 3.  I bought the computer several years ago with XP installed and don't know if any upgrades have been made.  I followed the directions and installed Firefox 35 and all is working fine for now.



#6 Condobloke

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Posted 28 February 2015 - 04:46 PM

I am glad to hear it is working ok.

 

If you want to know which service pack is present...follow the instructions below. 

 

  • Click on Start and then Control Panel.
  • Click on the Performance and Maintenance link.

Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.

  • In the Performance and Maintenance window, click on the System Control Panel icon at the bottom of the window.
  • When the System Properties window opens it should default to the General tab. If not, choose it manually.
  • In the System: area of the General tab you'll find the operating system version and the service pack level. See the screen shot on this page for an idea of what you're looking for.

Note:If you don't have any service pack installed, you won't see "Service Pack 0" or "Service Pack None" -there will be no reference to a service pack at all.

 

 

 


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#7 emartin

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Posted 01 March 2015 - 02:35 PM

Thank you,  I checked and it says I have service pack 3.



#8 Condobloke

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Posted 01 March 2015 - 02:55 PM

Good. I have noted a few others with dramas after upgrading to FF36.

 

Do you intend to stay on XP ?....just curious...


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 





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