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Blue screen Nightmare, hdd issue?


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13 replies to this topic

#1 SociallyAwkward

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Posted 27 February 2015 - 01:53 AM

Hi all

 

so for the past year i've been having a blue screen problem, that has killed two of my hdd up to date. i went online and tried to solve it, nothing seemed to work. i got this new hdd and for months everything seemed 100%. until two days ago, when I'm browsing the web and suddenly my chrome stops loading pages, i notice the sound does not work, my desktop is blank, ctrl-alt-delete does not work, or windows explorer. i then get a blue screen or my pc will just remain that way until i manually restart it. what could be causing this? could it be a bad psu? I have run memtest before in the past with no errors. i also have to have multiple attempts at restarting my pc and get a few blue screens before it successfully logs in to windows. I'm at my wits end and would really like to get to the root cause of this problem. 

 

please help? thanks in advance

 

oh i forgot to mention, sometimes my local disk c is discovered by windows as if it was just inserted like a usb.


Edited by SociallyAwkward, 27 February 2015 - 02:01 AM.


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#2 Citizen_WD

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Posted 27 February 2015 - 03:57 AM

Hello, 
 
Sorry to hear about your troubles. Can you give more details about your computer - is it a PC or laptop, brand and model? 
 There may be several reasons for such a problem, but since sometimes your "local disk c is discovered by windows as if it was just inserted like a usb" - I would suggest you check your internal connections (SATA and power supply), including those on the motherboard. A bad PSU may be another cause of such problems, so try another one  if you can, and also replace your CMOS battery. And lastly - since your HDD is at risk, it's best to backup your data regularly, especially if it is valuable. 
 
Will be waiting for your response, Citizen_WD


#3 SociallyAwkward

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Posted 27 February 2015 - 04:21 AM

Thank you for your response!

 

i will check those connections you mentioned. replacing the psu is not an option right now but i will do so in 1 to 2 months or so. I took your advice and backed up my data. My computer is a custom built PC, the specs are as follows:

 

CPU: I5 3570k  

Motherboard: MSI Mpower z77

RAM: 8GB (4x4) corsair DDR3 vengence

PSU: Thermaltake 650w litepower series

GPU: Gigabyte GTX760 2GB OC

Main HDD: 120GB Western Digital

 

i also have a 320GB and 1TB external HHD but they are not always connected. 

 

hope that helps, thanks



#4 SociallyAwkward

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Posted 27 February 2015 - 04:50 AM

i get this message after the backup has completed :

 

"Windows Backup skipped C:\Users\Mikey\Documents because is it on corrupted drive C:\."

 

i get that message for about 18 other locations too.


Edited by SociallyAwkward, 27 February 2015 - 04:51 AM.


#5 Citizen_WD

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Posted 27 February 2015 - 05:22 AM

Sadly, it is entirely possible that there are bad sectors/corrupt data on the drive, since you've experienced unexpected disconnect. You may want to run WD Data Lifeguard utility to check your HDD status: http://support.wdc.com/product/download.asp?groupid=810&sid=3&lang=en 
 
Either way - if you continue to use your PC while the problem is present, you're puting at risk not only your data, but also the hardware components. Normally I would suggest taking your PC to a speciallist, once you narrow down the possible fault options. Or you can change your SATA cables, battery, PSU, update everything you can and take your chances to see if the issue is solved. It is up to you, Citizen_WD


#6 dc3

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Posted 27 February 2015 - 02:23 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
==========
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 SociallyAwkward

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Posted 28 February 2015 - 12:58 AM

http://speccy.piriform.com/results/UBsPKV26epxEMa2OCTHNGwu

 

 

 

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Mikey (administrator) on 28-02-2015 at 07:56:30
Running from "C:\Users\Mikey\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/27/2015 06:56:38 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (02/27/2015 06:56:38 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (02/27/2015 01:13:58 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (02/27/2015 01:13:58 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (02/27/2015 00:43:06 PM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-02-27T12:37:06Z. Error Code: 0x80070057.
 
Error: (02/27/2015 10:43:06 AM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-02-27T10:37:06Z. Error Code: 0x80070057.
 
Error: (02/27/2015 10:12:10 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
 
Error: (02/27/2015 10:12:05 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (02/27/2015 08:43:06 AM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2015-02-27T08:37:06Z. Error Code: 0x80070057.
 
Error: (02/27/2015 08:33:06 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418154
 
 
System errors:
=============
Error: (02/28/2015 07:48:51 AM) (Source: BugCheck) (User: )
Description: 0x000000f4 (0x0000000000000003, 0xfffffa80090aab30, 0xfffffa80090aae10, 0xfffff80002fcb130)C:\Windows\MEMORY.DMP022815-34772-01
 
Error: (02/28/2015 07:48:29 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:09:41 PM on ‎2/‎27/‎2015 was unexpected.
 
Error: (02/27/2015 07:03:41 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.
 
Error: (02/27/2015 07:01:16 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.
 
Error: (02/27/2015 07:00:21 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.
 
Error: (02/27/2015 07:00:19 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.
 
Error: (02/27/2015 06:59:41 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.
 
Error: (02/27/2015 06:59:10 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.
 
Error: (02/27/2015 06:54:52 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.
 
Error: (02/27/2015 01:41:39 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.
 
 
Microsoft Office Sessions:
=========================
Error: (02/27/2015 06:56:38 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (02/27/2015 06:56:38 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (02/27/2015 01:13:58 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (02/27/2015 01:13:58 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (02/27/2015 00:43:06 PM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800700572015-02-27T12:37:06Z
 
Error: (02/27/2015 10:43:06 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800700572015-02-27T10:37:06Z
 
Error: (02/27/2015 10:12:10 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestc:\program files\CCleaner\CCleaner.exe
 
Error: (02/27/2015 10:12:05 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe
 
Error: (02/27/2015 08:43:06 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800700572015-02-27T08:37:06Z
 
Error: (02/27/2015 08:33:06 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073418154
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-02-14 07:33:09.592
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-02-14 07:33:09.560
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-02-14 07:33:09.514
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-02-14 07:33:09.482
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-02-13 23:03:17.233
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-02-13 23:03:17.202
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 8.0 - Atheros)
Avast Internet Security (HKLM-x32\...\Avast) (Version: 10.0.2206 - AVAST Software)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.35704 - BitTorrent Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.01 - Piriform)
CPUID HWMonitor Pro 1.20 (HKLM\...\CPUID HWMonitorPro_is1) (Version:  - )
Definition Update for Microsoft Office 2013 (KB2920752) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{DD8CA28C-FAA8-4BB7-B13B-979FF2E3C44B}) (Version:  - Microsoft)
Dev C Add-ons (HKLM-x32\...\{3D7C744C-7EDE-4765-BDBF-A9FD2A8FACFE}) (Version: 1.0.0 - Private)
Dev-C++ 5 beta 9 release (4.9.9.2) (HKLM-x32\...\Dev-C++) (Version:  - )
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GTA San Andreas (HKLM-x32\...\{D417C96A-FCC7-4590-A1BB-FAF73F5BC98E}) (Version: 1.00.00001 - Rockstar Games)
Hitman Blood Money (HKLM-x32\...\{A804B134-F03D-4EFD-9BC0-DCD257AA1B22}) (Version: 1.00.0000 - Eidos)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.20.1337 - Intel Corporation)
Intel® Smart Connect Technology 3.0 x64 (HKLM\...\{DE788AD4-F7CE-4995-ADF8-56174A7B613C}) (Version: 3.0.41.1571 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.5.235 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.26.242.3 - Intel Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Access MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft DCF MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Excel MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Groove MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Lync MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office 32-bit Components 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft Word MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Need for Speed™ Carbon (HKLM-x32\...\{259C0ABB-A3B2-4D70-008F-BF7EE491B70B}) (Version:  - )
NVIDIA Control Panel 320.18 (Version: 320.18 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 320.18 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 320.18 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.124.810 - NVIDIA Corporation) Hidden
OTPService (HKLM-x32\...\{B05F7750-8800-4520-9732-9C841246C8E2}_is1) (Version: 1.0.004 - MSI)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
PowerISO (HKLM-x32\...\PowerISO) (Version: 6.0 - Power Software Ltd)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.208 - Qualcomm Atheros Communications)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.53.216.2012 - Realtek)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{17528CE4-C333-48FB-A9E4-D841E795CDCE}) (Version: 3.0.12.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 3.0.12.0 - Renesas Electronics Corporation) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (Version:  - Microsoft) Hidden
Super-Charger (HKLM-x32\...\{7CDF10DD-A9B5-4DA3-AB95-E193248D4369}_is1) (Version: 1.2.014 - MSI)
Update for Microsoft Access 2013 (KB2910930) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{ED7FE277-965E-4812-8E2F-16D3D49AD03B}) (Version:  - Microsoft)
Update for Microsoft Access 2013 (KB2910930) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{ED7FE277-965E-4812-8E2F-16D3D49AD03B}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2881083) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{8260F0BF-F234-41FC-AB11-218A9925F77B}) (Version:  - Microsoft)
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Winki (HKLM-x32\...\{81CF5153-38CF-41e2-AC3C-3D477C987D96}_is1) (Version: 3.2.126 - MSI)
WinRAR 5.20 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.20.1 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 30%
Total physical RAM: 8140.28 MB
Available physical RAM: 5676.24 MB
Total Pagefile: 16278.75 MB
Available Pagefile: 13529.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.59 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.79 GB) (Free:52.91 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MIKEY-PC
 
Administrator            Guest                    Mikey                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#8 dc3

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Posted 28 February 2015 - 10:26 AM

In the S.M.A.R.T. attributes in the Speccy show Reallocation Event Count of 01, a Current Pending Sector count of 05, and a Uncorrectable Sector Count of 01.

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 SociallyAwkward

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Posted 28 February 2015 - 11:20 AM

Unfortunately when i try to do the test the drive status changes to "long generic- FAIL" and the test stops



#10 dc3

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Posted 28 February 2015 - 11:23 AM

There's your bad news.  Time for a new hdd.


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#11 SociallyAwkward

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Posted 28 February 2015 - 11:24 AM

How will i ever know the root cause of this problem? this is the third hdd now



#12 dc3

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Posted 28 February 2015 - 11:51 AM

One of the most common reasons for a hdd to fail is overheating.  Other causes can be physical damage (dropping the computer), power surges (this usually applies to a desktop), even water damage.

 

Because of your geographic location I would suspect overheating contributing to this failure.


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#13 SociallyAwkward

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Posted 28 February 2015 - 12:01 PM

I still suspect my PSU. I doubt it's the heat, CPUID H/W monitor reports this HDD to be at 26 degrees.


Edited by SociallyAwkward, 28 February 2015 - 12:09 PM.


#14 dc3

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Posted 28 February 2015 - 12:28 PM

Reading and Testing Desktop PSU Rail Voltages
 
Caution: Please read the following before continuing.
 
 
* Since it will be necessary for your computer to be on during this procedure, you need to be aware that you will be working with live 12Volt DC potentials, which if handled improperly may lead to electrical shock. 
 
* There are electronics inside the case that are very susceptible to electrostatic discharges. To protect your computer, touch the metal of the case to discharge yourself of any electrostatic charges before touching any of the components inside.
 
* If you are not comfortable doing this procedure, then I would suggest that you not use this tutorial. The risks involved are minimal, but are there nevertheless. Anyone who uses this tutorial will be doing so at their own risk.
 
 
There are two devices commonly used to read the rail voltages: a PSU tester, and a multimeter. 
 
The PSU tester is the easiest to use since all that is necessary is to plug the different connectors into the tester and read the results on the LCD display. The problem with most of these is that they only perform a pass/fail test.  They will not provide you with actual voltage readings.
 
There are a variety of multiple meters, but this tutorial will address Analog and Digital multimeters. The advantage of these meters is that you will be able to obtain accurate real time voltage readings.
 
For those of you who wish to know more about multimeters there is an excellent article in Wikipedia.
 
 
Analog Multimeter
 
th_analogedited.jpg
 
 
An Analog multimeter is a little more complicated to use. Both Analog and Digital multimeters need to be set to the appropriate voltage, but with an Analog multimeter, you will need to choose the voltage range and must read the proper scale. 
 
The Analog multimeter uses a needle display which moves from 0 across the scale until it reaches the voltage being tested. This multimeter has five major linear divisions with multiple scales to read a variety of ranges. An example would be three different ranges. The first is graduated in increments of 0 through 5, the second, 0 through 10, and the third, 0 through 25. Each of these ranges are subdivided into divisions that are graduated into tenths. In order to read 12 volts the 0 through 25 range would be the appropriate one. 
 
Because DC voltage has positive and negative potentials this device is polar sensitive, this means that if you reverse the two probes when reading a positive DC voltage it will read as a negative voltage. This is actually necessary to read negative DC voltages. The two probes are differentiated by their color, Black (negative), and Red (positive). To read a positive DC voltage, the correct probes must be used with their corresponding potentials (positive to positive and negative to negative). 
 
With the probes being used normally to read a negative DC voltage, the needle moves from the 0 to the left, "pegging" the needle. By reversing the probes you can properly read the negative voltages.
 
Digital Multimeter
 
th_digitalmeteredited.jpg
 
 
The Digital multimeter (DMM) is much simpler to use. As was mentioned previously, you will need to set the appropriate voltage. One of the advantages is that the DMM has an LCD display with a numeric readout, so there are not any multiple scales to read. Another advantage is that most DMMs are autoranging when reading voltages, which means that you will not need to set the range with these DMMs. A DMM will read both positive and negative DC voltages and display them correctly. When reading a negative voltage, a minus sign will appear on the display before the numeric value. This still is a polar sensitive device, so you will still need to use the positive and negative probes with their corresponding potentials. 
 
There are five different DC rail voltages which are color coded. The Black wires are always negative.
 
Yellow +12VDC
 
Blue -12VDC
 
Red +5VDC
 
White -5VDC
 
Orange +3.3VDC
 
There are only three voltages that can be measured easily without disconnecting the 20/24 pin connector from the motherboard: +12V, +5V, and +3.3V.
 
The +12V and +5V voltages can be read from a four pin Molex power connector.
 
Four pin Molex power connector
 
th_250px-Molex_female_connector.jpg
 
 
The same voltages can be taken from a four pin SATA power connector, but in order to read the +3.3V you will need to read this from a five pin SATA power connector as seen below.
 
Five pin SATA power connector.
 
th_sata-power-cable.jpg
 
To read these voltages you will need to insert the Black (-) probe into any of the black  sockets, and insert the Red (+) probe in the different colored voltage sockets.   To read the voltages from a SATA power connector it is easiest to insert the probes into the bac k of the connector where the wires enter.  Unfortunately the sockets of the modular SATA power connectors are not accessible from the back, so the readings will need to be made from the socket side.  Some probes are going to be too large to fit in these sockets, so you may need to insert a piece of wire into the socket of which you want to read the voltage of and place the probe on this for your reading.  To reduce the potential of creating a short I would suggest taking the ground potential from another connector so that the two wires will remain physically separated.
 
Caution:  It is very important to make sure that you don't allow the two probes to touch each other when taking the voltage readings.  This will cause a short which could damage the PSU or other components.
 
To get accurate readings of the rail voltages it is important that there be a load on the PSU. In order to do this I would suggest downloading Prime95 and run the Just Stress Test for this purpose. This program was designed to be used by overclockers to put a full load on the RAM and CPU to determine the stability of their overclocking.  Because of this it will put stress on the CPU and RAM which will create higher than normal temperatures.  For this reason I would suggest not running this program any longer than is necessary.  I would also suggest that an inspection be made of the interior of the case to make sure that there isn’t an accumulation of dust which would impede adequate cooling.  Pay special attention to the heat sink and fan assembly on the CPU.  If there is a dedicated graphics card with a fan installed on it, look at this fan as well.      
 
 
Readings should not have variances larger than +/- five percent.  
 
Maximum.........Minimum
12.6V.................11.4V
5.25V.................4.75V
3.47V.................3.14V

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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