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Computer was having black outs and shut downs, now I can't get it started


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9 replies to this topic

#1 GOALentertainment

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Posted 26 February 2015 - 09:24 PM

My other computer, not this one, began having issues where the screen would go black.  I would have to do a hard restart, and then the computer would not start back up unless I did a system restore.  Now it won't get past the "starting windows" screen and a system restore doesn't seem to help at all.

 

It is a HP Pavilion dv7 laptop running Windows 7.



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#2 Eddie7

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Posted 26 February 2015 - 10:43 PM

Here are a few questions for you before we start any hardware configurations.

1. Does your computer have a sufficient power source?
2. Does your computer have an external battery?
3. How are you reformatting your computer?
4. Are you reformatting your computer and restoring the old settings during the reformat?

Please let us know. Thanks,

#3 GOALentertainment

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Posted 27 February 2015 - 08:28 PM

1. Yes, it's plugged in.

2. The only battery my laptop has is the one that is integrated into it.

3-4. Any reformatting was through the startup repair and/or the prompt that startup repair provided for a 'system restore' which I presume is to restore old settings.



#4 JohnC_21

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Posted 27 February 2015 - 11:28 PM

Tap F8 at boot. Select Repair Computer and do a Startup Repair. It may take 3 attempts to do a full repair.



#5 GOALentertainment

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Posted 28 February 2015 - 04:59 PM

I have run startup repair numerous times.



#6 JohnC_21

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Posted 28 February 2015 - 08:36 PM

Do you have access to another computer with Windows 7? If you do, download Aoemi Pebuilder and run it. It will create a bootable Windows PE disk to recover any files you may need. You can run a chkdsk after file recovery to fix any system errors. Also sfc /scannow using the offline command to check for system file corruption.

 

I would also download Seatools for DOS and burn the iso to check for any hard drive issues.

 

Seatools for Dos tutorial



#7 GOALentertainment

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Posted 01 March 2015 - 04:33 PM

To confirm: I should install Aoemi PEbuilder to a disk?



#8 JohnC_21

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Posted 01 March 2015 - 04:41 PM

You can install to a CD or USB flash drive, either one. At the end of the build wizard it will ask if you want to use a disk or USB flash drive. I used the iso option and burned the iso file from within Windows 7 by right clicking and selecting Burn disk Image.

#9 GOALentertainment

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Posted 02 March 2015 - 06:43 PM

I attempted to run the program onto a disk, but it froze at 95%.  It may be because my other computer (the one I'm posting from) is also having issues: http://www.bleepingcomputer.com/forums/t/568444/amazingly-slow-computer-and-maybe-other-issues/#entry3641125



#10 JohnC_21

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Posted 02 March 2015 - 09:57 PM

I would download the iso of Parted Magic. Burn the iso file. Hopefully you can get it to burn on the computer your are posting from. Boot to the Parted Magic Desktop. You can use the File Manager to copy files to an external hard drive. It may take a bit as the naming convention is different for linux but you should not have a problem. You can also double click the Disk Health icon on the desktop and run a disk diagnostic to see if the drive is failing.






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