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Norton Help


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2 replies to this topic

#1 tkrpata

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Posted 26 February 2015 - 02:51 PM

Norton is not running complete scans, keeps hanging up on 

securityrisk.urlredir

and I have tried everything norton has suggested to rid the computer of it, can anyone help me



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#2 boopme

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Posted 26 February 2015 - 03:59 PM

Hello tkr pata.
 
please run this next.
 
3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

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#3 Eddie7

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Posted 26 February 2015 - 10:36 PM

Norton is known to save files that should be deleted and delete files that should not be deleted, sometimes itself!

Do what boopme said above and post your log here.

Edited by Eddie7, 26 February 2015 - 10:37 PM.





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