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Long Print delay and cannot reinstall printer drivers


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2 replies to this topic

#1 dahue

dahue

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  • Local time:01:04 AM

Posted 26 February 2015 - 11:48 AM

My computer has been experiencing long delays in printing to a network printer.  It may take anywhere from 5 to 10 minutes for the printer to respond and print a simple pdf or word document.  no other computer on the network is experiencing any problems with this printer.  I thought the driver may be corrupt so I uninstalled the printer driver and redownloaded a new one directly from the manufacturers site.  When I tried to reinstall it there where long delays and it would not install.   Then I found that I could not get into the devices and printers menu in windows 7 and other programs like Word where taking very long times to load.  I tried to do a system restore and I went back as far as possible, but this did not fix the issue.  So I will post the log below and help will be much appreciated.  Thank you

 

 Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 25-02-2015 01

Ran by Nancy (administrator) on NANCY-HP on 26-02-2015 10:37:31
Running from C:\Users\Nancy\Downloads
Loaded Profiles: Nancy (Available profiles: Nancy)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 8 (Default browser: Chrome)
Boot Mode: Normal
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\MsMpEng.exe
(SUPERAntiSpyware.com) C:\Program Files\SUPERAntiSpyware\SASCore64.exe
(Microsoft Corporation.) C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\BBSvc.EXE
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
(PDF Complete Inc) C:\Program Files (x86)\PDF Complete\pdfsvc.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\msseces.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Hewlett-Packard) C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(Brother Industries, Ltd.) C:\Program Files (x86)\Brother\ControlCenter3\BrccMCtl.exe
(Brother Industries, Ltd.) C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\NisSrv.exe
(Brother Industries, Ltd.) C:\Program Files (x86)\Browny02\BrYNSvc.exe
(Brother Industries, Ltd.) C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\HPTouchSmartSyncCalReminderApp.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Microsoft Corporation.) C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\SeaPort.EXE
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\AppVShNotify.exe
(Microsoft Corporation) C:\Windows\System32\msiexec.exe
(Microsoft Corporation) C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\MpCmdRun.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\MpCmdRun.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(Microsoft Corporation) C:\Windows\SoftwareDistribution\Download\Install\AM_Delta_Patch_1.193.993.0.exe
(Microsoft Corporation) C:\Windows\System32\MpSigStub.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPSFReport.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe
 
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [HPSYSDRV] => C:\Program Files (x86)\Hewlett-Packard\HP Odometer\HPSYSDRV.EXE [62768 2008-11-20] (Hewlett-Packard)
HKLM\...\Run: [MSC] => c:\Program Files\Microsoft Security Client\msseces.exe [1331288 2014-08-22] (Microsoft Corporation)
HKLM-x32\...\Run: [HP Software Update] => c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [49208 2011-05-10] (Hewlett-Packard)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [Norton Online Backup] => C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe [1155928 2010-06-01] (Symantec Corporation)
HKLM-x32\...\Run: [PDF Complete] => C:\Program Files (x86)\PDF Complete\pdfsty.exe [684024 2012-04-04] (PDF Complete Inc)
HKLM-x32\...\Run: [BrMfcWnd] => C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe [1159168 2009-05-26] (Brother Industries, Ltd.)
HKLM-x32\...\Run: [ControlCenter3] => C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe [114688 2008-12-24] (Brother Industries, Ltd.)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [946352 2012-12-18] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [ControlCenter4] => C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe [143360 2012-09-06] (Brother Industries, Ltd.)
HKLM-x32\...\Run: [BrStsMon00] => C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe [3076096 2012-06-06] (Brother Industries, Ltd.)
Winlogon\Notify\igfxcui: C:\windows\system32\igfxdev.dll (Intel Corporation)
Startup: C:\Users\Nancy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Lead Alerts Desktop.lnk
ShortcutTarget: Lead Alerts Desktop.lnk -> C:\ProgramData\LeadAlertsDesktop\LADLoader.exe (Imprezzio)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
 
==================== Internet (Whitelisted) ====================
 
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
 
HKU\S-1-5-21-2128393858-3462909214-3799912626-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-2128393858-3462909214-3799912626-1000\Software\Microsoft\Internet Explorer\Main,Start Page = https://eagent.farmersinsurance.com/
HKU\S-1-5-21-2128393858-3462909214-3799912626-1000\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM-x32 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM-x32 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/711-30572-11896-1/4?mpre=http://www.ebay.com/sch/i.html?_nkw={searchTerms}
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKU\S-1-5-21-2128393858-3462909214-3799912626-1000 -> {7A824B54-7552-4C7A-A552-03CAE9206DDC} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us1-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKU\S-1-5-21-2128393858-3462909214-3799912626-1000 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/711-30572-11896-1/4?mpre=http://www.ebay.com/sch/i.html?_nkw={searchTerms}
BHO: Lync Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll (Microsoft Corporation)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL (Microsoft Corporation)
BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL (Microsoft Corporation)
BHO: Bing Bar Helper -> {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -> C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\amd64\BingExt.dll (Microsoft Corporation.)
BHO: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll (Hewlett-Packard)
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: Bing Bar Helper -> {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -> C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\BingExt.dll (Microsoft Corporation.)
BHO-x32: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (Hewlett-Packard)
Toolbar: HKLM - avast! WebRep - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
Toolbar: HKLM - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\amd64\BingExt.dll (Microsoft Corporation.)
Toolbar: HKLM-x32 - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\BingExt.dll (Microsoft Corporation.)
DPF: HKLM-x32 {1663ed61-23eb-11d2-b92f-008048fdd814} https://eagent.farmersinsurance.com/PLA/eAgent/icms/commonActiveX/smsx.cab
Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL (Microsoft Corporation)
Handler-x32: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76
 
FireFox:
========
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3538.0513 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 -> C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll ()
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
 
Chrome: 
=======
CHR HomePage: Default -> hxxp://www.google.com/
CHR StartupUrls: Default -> "hxxp://www.google.com/"
CHR Plugin: (Widevine Content Decryption Module) - C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\WidevineCDM\1.4.6.758\_platform_specific\win_x86\widevinecdmadapter.dll (Google Inc.)
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\40.0.2214.111\PepperFlash\pepflashplayer.dll ()
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\40.0.2214.111\internal-nacl-plugin No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\40.0.2214.111\pdf.dll ()
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll (Google Inc.)
CHR Plugin: (Windows Live™ Photo Gallery) - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
CHR Plugin: (Microsoft Office 2013) - C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL (Microsoft Corporation)
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
CHR Profile: C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Docs) - C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2013-05-01]
CHR Extension: (Google Drive) - C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2013-05-01]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-05-27]
CHR Extension: (YouTube) - C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2013-05-01]
CHR Extension: (Google Search) - C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2013-05-01]
CHR Extension: (Google Wallet) - C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-08-21]
CHR Extension: (Gmail) - C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2013-05-01]
 
==================== Services (Whitelisted) =================
 
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
 
R2 !SASCORE; C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [172344 2014-07-22] (SUPERAntiSpyware.com)
R3 BrYNSvc; C:\Program Files (x86)\Browny02\BrYNSvc.exe [266240 2012-06-05] (Brother Industries, Ltd.) [File not signed]
R2 CalendarSynchService; C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe [16384 2011-08-16] (Hewlett-Packard) [File not signed]
R2 ClickToRunSvc; C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe [2449592 2014-11-12] (Microsoft Corporation)
R2 HP Support Assistant Service; C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [92160 2013-11-04] (Hewlett-Packard Company) [File not signed]
R2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [23784 2014-08-22] (Microsoft Corporation)
R3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [368624 2014-08-22] (Microsoft Corporation)
R2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2804568 2010-06-01] (Symantec Corporation)
R2 pdfcDispatcher; C:\Program Files (x86)\PDF Complete\pdfsvc.exe [1134584 2012-04-04] (PDF Complete Inc)
S3 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-26] (Microsoft Corporation)
 
==================== Drivers (Whitelisted) ====================
 
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
 
S3 MBAMSwissArmy; C:\windows\system32\drivers\MBAMSwissArmy.sys [129752 2015-02-12] (Malwarebytes Corporation)
R0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [269008 2014-07-17] (Microsoft Corporation)
R2 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [125584 2014-07-17] (Microsoft Corporation)
R1 SASDIFSV; C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS [14928 2011-07-22] (SUPERAdBlocker.com and SUPERAntiSpyware.com)
R1 SASKUTIL; C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS [12368 2011-07-12] (SUPERAdBlocker.com and SUPERAntiSpyware.com)
 
==================== NetSvcs (Whitelisted) ===================
 
(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)
 
 
==================== One Month Created Files and Folders ========
 
(If an entry is included in the fixlist, the file\folder will be moved.)
 
2015-02-26 10:37 - 2015-02-26 10:37 - 00019746 _____ () C:\Users\Nancy\Downloads\FRST.txt
2015-02-26 10:37 - 2015-02-26 10:37 - 00000000 ____D () C:\FRST
2015-02-26 10:36 - 2015-02-26 10:36 - 02087936 _____ (Farbar) C:\Users\Nancy\Downloads\FRST64.exe
2015-02-26 10:12 - 2015-02-26 10:17 - 00000000 ____D () C:\windows\pss
2015-02-26 09:49 - 2015-02-26 10:03 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Sophos
2015-02-26 09:49 - 2015-02-26 09:49 - 00000000 ____D () C:\Program Files (x86)\Sophos
2015-02-26 09:47 - 2015-02-26 09:47 - 00026744 _____ () C:\ComboFix.txt
2015-02-26 09:39 - 2015-02-26 10:03 - 00000000 ____D () C:\windows\erdnt
2015-02-26 09:39 - 2015-02-26 09:47 - 00000000 ____D () C:\Qoobox
2015-02-26 09:30 - 2015-02-26 09:34 - 00002040 _____ () C:\Users\Nancy\Desktop\Rkill.txt
2015-02-26 09:30 - 2015-02-26 09:30 - 01063160 _____ (Bleeping Computer, LLC) C:\Users\Nancy\Downloads\rkill64.exe
2015-02-26 09:27 - 2015-02-26 09:28 - 04197016 _____ (Kaspersky Lab ZAO) C:\Users\Nancy\Downloads\tdsskiller.exe
2015-02-25 13:34 - 2015-02-25 13:34 - 00000000 ____D () C:\Users\Nancy\AppData\Roaming\InstallShield
2015-02-25 13:16 - 2015-02-25 13:18 - 00000000 ____D () C:\Users\Nancy\Downloads\mflpro
2015-02-12 14:34 - 2015-02-12 14:34 - 00000781 _____ () C:\Users\Nancy\Desktop\JRT.txt
2015-02-12 11:39 - 2015-02-12 11:39 - 00000000 ____D () C:\Program Files (x86)\ESET
2015-02-12 11:34 - 2015-02-12 11:36 - 00000000 ____D () C:\AdwCleaner
2015-02-12 10:16 - 2015-02-12 10:16 - 00000000 ____D () C:\Program Files (x86)\MSXML 4.0
2015-01-28 13:48 - 2015-01-28 13:48 - 06343455 _____ () C:\Users\Nancy\Downloads\1_27_15.mov
2015-01-27 11:07 - 2015-01-27 11:07 - 00000000 ____D () C:\Users\Nancy\Desktop\Minutes of the PCB Meeting Jan 21 2015_files
 
==================== One Month Modified Files and Folders =======
 
(If an entry is included in the fixlist, the file\folder will be moved.)
 
2015-02-26 10:37 - 2013-05-01 08:01 - 00000052 _____ () C:\windows\SysWOW64\DOErrors.log
2015-02-26 10:36 - 2013-04-27 07:48 - 01439516 _____ () C:\windows\WindowsUpdate.log
2015-02-26 10:34 - 2013-06-06 08:24 - 00000000 ____D () C:\Program Files\Microsoft Office 15
2015-02-26 10:33 - 2013-05-01 10:48 - 00000894 _____ () C:\windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-02-26 10:33 - 2009-07-13 22:45 - 00024608 ____H () C:\windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2015-02-26 10:33 - 2009-07-13 22:45 - 00024608 ____H () C:\windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2015-02-26 10:28 - 2014-03-18 14:13 - 00000000 ____D () C:\Users\Nancy\AppData\Roaming\ControlCenter4
2015-02-26 10:27 - 2009-07-13 23:13 - 00782470 _____ () C:\windows\system32\PerfStringBackup.INI
2015-02-26 10:21 - 2013-04-19 16:28 - 00000000 ____D () C:\ProgramData\PDFC
2015-02-26 10:20 - 2013-08-13 18:18 - 00000332 _____ () C:\windows\Tasks\HPCeeScheduleForNancy.job
2015-02-26 10:20 - 2013-04-19 16:25 - 00000830 _____ () C:\windows\Tasks\Adobe Flash Player Updater.job
2015-02-26 10:20 - 2009-07-13 23:08 - 00000006 ____H () C:\windows\Tasks\SA.DAT
2015-02-26 10:20 - 2009-07-13 22:51 - 00035884 _____ () C:\windows\setupact.log
2015-02-26 10:03 - 2015-01-16 14:53 - 00000000 ___SD () C:\windows\system32\CompatTel
2015-02-26 10:03 - 2015-01-16 14:53 - 00000000 ____D () C:\windows\system32\appraiser
2015-02-26 10:03 - 2015-01-15 13:18 - 00000000 ____D () C:\Program Files (x86)\Microsoft Security Client
2015-02-26 10:03 - 2015-01-15 13:17 - 00000000 ____D () C:\Program Files\Microsoft Security Client
2015-02-26 10:03 - 2014-03-18 14:09 - 00000000 ____D () C:\Program Files (x86)\ControlCenter4
2015-02-26 10:03 - 2014-03-18 14:09 - 00000000 ____D () C:\Program Files (x86)\Browny02
2015-02-26 10:03 - 2014-03-18 14:09 - 00000000 ____D () C:\Brother
2015-02-26 10:03 - 2013-05-01 10:48 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome
2015-02-26 10:03 - 2013-05-01 08:46 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Brother
2015-02-26 10:03 - 2013-05-01 08:45 - 00000000 ____D () C:\Program Files (x86)\Brother
2015-02-26 10:03 - 2013-04-27 07:48 - 00000000 ____D () C:\Users\Nancy
2015-02-26 10:03 - 2013-04-19 16:13 - 00000000 ___HD () C:\Program Files (x86)\InstallShield Installation Information
2015-02-26 10:03 - 2009-07-13 21:20 - 00000000 ____D () C:\windows\rescache
2015-02-26 10:03 - 2009-07-13 21:20 - 00000000 ____D () C:\windows\PolicyDefinitions
2015-02-26 10:03 - 2009-07-13 21:20 - 00000000 ____D () C:\Program Files\Common Files\Microsoft Shared
2015-02-26 10:01 - 2009-07-13 21:20 - 00000000 ____D () C:\windows\registration
2015-02-26 09:57 - 2013-05-01 08:44 - 00000000 ____D () C:\ProgramData\Brother
2015-02-26 09:57 - 2013-04-19 16:15 - 00000000 ____D () C:\ProgramData\Temp
2015-02-26 09:56 - 2013-06-06 09:57 - 00000000 __RHD () C:\MSOCache
2015-02-12 11:30 - 2009-07-13 21:20 - 00000000 ____D () C:\windows\tracing
2015-02-12 09:36 - 2015-01-15 13:21 - 00129752 _____ (Malwarebytes Corporation) C:\windows\system32\Drivers\MBAMSwissArmy.sys
2015-02-12 09:36 - 2015-01-15 13:19 - 00000000 ____D () C:\Program Files\SUPERAntiSpyware
2015-02-12 09:00 - 2013-04-19 16:25 - 00003768 _____ () C:\windows\System32\Tasks\Adobe Flash Player Updater
2015-02-12 08:56 - 2013-05-01 10:48 - 00000898 _____ () C:\windows\Tasks\GoogleUpdateTaskMachineUA.job
2015-02-11 16:56 - 2013-04-27 08:20 - 00003926 _____ () C:\windows\System32\Tasks\User_Feed_Synchronization-{27141799-6A20-4AD4-BA80-29A0D12074FD}
2015-02-11 12:35 - 2014-09-24 12:35 - 00004974 _____ () C:\windows\System32\Tasks\Microsoft Office 15 Sync Maintenance for Nancy-HP-Nancy Nancy-HP
2015-02-11 10:06 - 2014-03-18 14:10 - 00000336 _____ () C:\windows\BRCALIB.INI
2015-02-10 19:09 - 2013-08-13 18:18 - 00003186 _____ () C:\windows\System32\Tasks\HPCeeScheduleForNancy
2015-02-09 16:49 - 2013-05-01 08:46 - 00000940 _____ () C:\windows\Brpfx04a.ini
2015-02-05 22:57 - 2013-05-01 10:48 - 00002185 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2015-02-05 06:51 - 2013-05-01 10:48 - 00003894 _____ () C:\windows\System32\Tasks\GoogleUpdateTaskMachineUA
2015-02-05 06:51 - 2013-05-01 10:48 - 00003642 _____ () C:\windows\System32\Tasks\GoogleUpdateTaskMachineCore
2015-02-03 19:42 - 2013-05-22 09:42 - 00000000 _____ () C:\windows\system32\HP_ActiveX_Patch_NOT_DETECTED.txt
2015-02-02 10:33 - 2009-07-13 23:09 - 00000000 ____D () C:\windows\System32\Tasks\WPD
 
Some content of TEMP:
====================
C:\Users\Nancy\AppData\Local\Temp\12oexna1.dll
C:\Users\Nancy\AppData\Local\Temp\dnytg24x.dll
C:\Users\Nancy\AppData\Local\Temp\HPHelpUpdater.exe
C:\Users\Nancy\AppData\Local\Temp\OfficeSetup.exe
C:\Users\Nancy\AppData\Local\Temp\ose00000.exe
C:\Users\Nancy\AppData\Local\Temp\Resource.exe
C:\Users\Nancy\AppData\Local\Temp\sp58915.exe
C:\Users\Nancy\AppData\Local\Temp\sp64126.exe
C:\Users\Nancy\AppData\Local\Temp\UninstallHPSA.exe
 
 
==================== Bamital & volsnap Check =================
 
(There is no automatic fix for files that do not pass verification.)
 
C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed
 
 
LastRegBack: 2015-02-23 00:52
 
==================== End Of Log ============================

Attached Files


Edited by dahue, 26 February 2015 - 11:50 AM.


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