Since you already ran ComboFix due to possible malware infection, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed and what malware you're dealing with. A log should have been created and saved to the root directory (%SystemDrive%), usually C:\ComboFix.txt
Please follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running running running FRST which will create two logs.
When you have done that, post your logs
to include your ComboFix log
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.
-- ComboFix logs are not permitted
in this forum. If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested log(s) as follows.Start a new topic
, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway
. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.