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Blue Screens, Not Responding and Computer freeze.


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#1 Steelice

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Posted 25 February 2015 - 11:13 PM

Last night I got a Blue Screen while talking on skype, I restart my computer, within 25 minutes i get another one. I go into safe mode and try to do a virus scan but before it could finish i got another blue screen. I did a system restore to 1 day before. I stopped getting blue screens but it somehow disabled my Windows 7. While trying to fix this problem my computer would just go black after 30 minutes and i would have to manually turn it off by holding the button. I finally found my product key and got windows back, but everytime i boot up everything seems fine for 30 minutes then ALL my programs stop responding, Skype, then google chrome, then even task manager. Shortly after the not responding issue my computer completely freezes, can't even move the mouse, and i have to hold the button down and reboot.

 

Can someone please help me solve this. (I don't know how to post specs, if someone could walk me through whatever you need that it would be great.)



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#2 hamluis

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Posted 26 February 2015 - 09:56 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Steelice

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Posted 26 February 2015 - 05:37 PM

UPDATE: I did a factory restore, wiped my whole computer. No more blue screens but i get this error that spams on the bottom right corner "AMD RAIDXpert Task 20 timeout on disk(Port Number , Target ID 1) at LBA 0x05ec2d8 (Length 0x8)"
it's sometimes task 30 as well, the numbers and letters after LBA is different every time along with Length 0x8 changes
Everything will freeze up every couple minutes. 
 
 
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by Steelice (administrator) on 26-02-2015 at 15:24:32
Running from "C:\Users\Steelice\Desktop"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
Application errors:
==================
 
System errors:
=============
Error: (02/26/2015 02:51:33 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
BHDrvx64
 
Error: (02/26/2015 02:51:27 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:48:59 PM on ‎2/‎26/‎2015 was unexpected.
 
Error: (02/26/2015 02:10:35 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
Error: (02/26/2015 02:10:27 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
BHDrvx64
 
Error: (02/26/2015 02:06:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service.
 
Error: (02/26/2015 02:06:05 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (02/26/2015 06:41:55 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service.
 
Error: (02/26/2015 06:40:33 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service.
 
Error: (02/26/2015 06:39:24 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WMPNetworkSvc service.
 
Error: (02/26/2015 01:53:52 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
ActiveCheck component for HP Active Support Library (x32 Version: 3.0.0.1 - Hewlett-Packard) Hidden
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.0.32.18 - Adobe Systems Incorporated)
AMD USB Filter Driver (x32 Version: 1.0.11.86 - Advanced Micro Devices, Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{B75608B9-19B7-346D-2D8D-75A86E91F3E2}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2115 - CyberLink Corp.)
CyberLink DVD Suite Deluxe (x32 Version: 7.0.2115 - CyberLink Corp.) Hidden
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 3.1.3224 - Hewlett-Packard) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Hardware Diagnostic Tools (HKLM\...\PC-Doctor for Windows) (Version: 6.0.5247.34 - PC-Doctor, Inc.)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.3.9512.3162 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.3 - Hewlett-Packard) Hidden
HP MediaSmart Demo (HKLM-x32\...\{9DEF9686-CCB2-47B7-BF83-B49EA21FA016}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.1.3317 - Hewlett-Packard)
HP MediaSmart DVD (x32 Version: 3.1.3317 - Hewlett-Packard) Hidden
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.1.3422 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (x32 Version: 3.1.3422 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{88E60521-1E4E-4785-B9F1-1798A4BD0C30}) (Version: 3.1.0.1 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{35021DFB-F9CA-402A-89A2-47F91E506465}) (Version: 1.0.2.0 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.11.0 - Hewlett-Packard)
HP Remote Solution (x32 Version: 1.1.11.0 - Hewlett-Packard) Hidden
HP Setup (HKLM-x32\...\{17B4760F-334B-475D-829F-1A3E94A6A4E6}) (Version: 1.2.3560.3170 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{741CFE3A-1C0B-4A7D-8E08-5D78C911C09D}) (Version: 4.2.5.3 - Hewlett-Packard)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HP Update (HKLM-x32\...\{D46D081B-F60E-467E-A7C4-117B70D76731}) (Version: 5.001.000.014 - Hewlett-Packard)
HPAsset component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
Junk Mail filter update (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2017 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2017 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{CC8E94A2-55C7-4460-953C-2A790180578C}) (Version: 1.18.8.1 - LightScribe)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.566.0 - Microsoft Live Search Toolbar)
Microsoft Live Search Toolbar (x32 Version: 3.0.566.0 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 60 day trial (HKLM\...\OfficeTrial) (Version:  - )
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 3.0.40624.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.1.3310 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 3.1.3310 - Hewlett-Packard) Hidden
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 17.0.0.136 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.20.0 - Symantec)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.9 - NVIDIA Corporation)
NVIDIA PhysX (HKLM-x32\...\{C5C1C0F0-D62F-4DBF-81D4-D7EF397C228B}) (Version: 9.09.0814 - NVIDIA Corporation)
PictureMover (HKLM-x32\...\{1896E712-2B3D-45eb-BCE9-542742A51032}) (Version: 3.3.1.19 - Hewlett-Packard Company)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3304 - CyberLink Corp.)
Power2Go (x32 Version: 6.0.3304 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3405 - CyberLink Corp.)
PowerDirector (x32 Version: 7.0.3405 - CyberLink Corp.) Hidden
RAIDXpert (HKLM-x32\...\InstallShield_{8B76B8E9-F773-4B75-A08C-120079EB765E}) (Version: 3.2.1540.5 - AMD)
RAIDXpert (x32 Version: 3.2.1540.5 - AMD) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5938 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.2216 - CyberLink Corp.) Hidden
Skype™ 7.1 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.1.105 - Skype Technologies S.A.)
Windows Live Call (x32 Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
 
========================= Memory info: ===================================
Percentage of memory in use: 27%
Total physical RAM: 8183.89 MB
Available physical RAM: 5926.54 MB
Total Pagefile: 16365.93 MB
Available Pagefile: 13514.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.42 MB
 
========================= Partitions: =====================================
1 Drive c: (HP) (Fixed) (Total:919.97 GB) (Free:861.28 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:11.26 GB) (Free:1.63 GB) NTFS
 
========================= Users: ========================================
User accounts for \\STEELICE-PC
 
Administrator            Guest                    Steelice                 
 
**** End of log ****

Edited by hamluis, 26 February 2015 - 07:12 PM.


#4 hamluis

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Posted 26 February 2015 - 07:28 PM

Seems to be a known HP product problem, see http://h30434.www3.hp.com/t5/Desktop-Hardware/AMD-RAIDXpert-Warning-Errors/td-p/342708 .

 

Looking at your installed items, I see:

    RAIDXpert (HKLM-x32\...\InstallShield_{8B76B8E9-F773-4B75-A08C-120079EB765E}) (Version: 3.2.1540.5 - AMD)
    RAIDXpert (x32 Version: 3.2.1540.5 - AMD) Hidden
 
I would simply uninstall these drivers, since they are not necessary nor are they utilized.  User Manual.
 
My experience is that the AMD Driver CD...reflects a ton of things that are nonessential and which I do not install.  These RAIDXpert drivers seem to fall into that category.
 
Louis


#5 Steelice

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Posted 26 February 2015 - 10:51 PM

Uninstalled RAIDXpert. Waiting to see if i notice any errors or freezing, i'll keep you posted.



#6 hamluis

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Posted 27 February 2015 - 09:05 AM

:thumbup2:

 

Louis



#7 Steelice

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Posted 27 February 2015 - 11:42 AM

No more errors but my PC blue screened about 3 times in the last 20 minutes, something about "A process or thread crucial to system operation has unexpectedly exited or been terminated" and another "Driver IRQL Not Less or Equal" I barely got my computer on to post this.

 

Everything still stops responding after 30 minutes or so, followed by a complete freeze.



#8 hamluis

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Posted 27 February 2015 - 12:05 PM

IMO...the logical suspect is your hard drive.

 

Did you set the BIOS to run a software RAID?  You cannot run a RAID with one hard drive.

 

Louis



#9 Steelice

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Posted 27 February 2015 - 01:30 PM

No, i don't know what a software RAID is or how to set that. All i did was a Factory Restore and let it do it's thing with all the updates..



#10 hamluis

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Posted 27 February 2015 - 01:55 PM

Who built this system?   I see nothing indicating that it's an OEM system with factory reset options.  What model is it?

 

Louis



#11 Aura

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Posted 27 February 2015 - 02:00 PM

Looks like a HP computer to me, seeing the loads of HP bloatware installed, as well as this:

2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:11.26 GB) (Free:1.63 GB) NTFS


This is the recovery partition used for the restore. Also, there's this error that is suspicious:

System errors:
=============
Error: (02/26/2015 02:51:33 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64


The BHDrvx64.sys is a driver related to your Norton Internet Security program. I could easily see that program making your system unstable and doing BSOD if the installation was corrupted. I would uninstall it for now, turn on Windows Defender and the Windows Firewall (for a day or two) and see if you have anymore BSODs. Or simply reinstall it. If you are to uninstall it, use the Norton Removal Tool after to clean the installation completely.

https://support.norton.com/sp/en/ca/home/current/solutions/kb20080710133834EN_EndUserProfile_fr_fr

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#12 Steelice

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Posted 27 February 2015 - 03:27 PM

Yes, it is a HP. I don't know all the details about what kind of HP it is or where i got it because it was 8 years ago. I pretty much gave up and hooked up an old E-machine i had a few years ago. It's garbage but at least i can use it while i wait on getting a new computer altogether. Thanks for all your help, maybe in the next few days ill hook it back up and try uninstalling Norton. As for now i'm sick of it....



#13 Aura

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Posted 27 February 2015 - 03:46 PM

It have some really, really decent specs (hardware) for a computer that is 8 years old too. Alright, let us know how it goes :)

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#14 Steelice

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Posted 27 February 2015 - 03:57 PM

Ya it's a GREAT computer, but it's got a TERRIBLE graphics card for gaming. And now it's having ALL these problems that popped out of the blue one night, i didn't download anything and started getting blue screens, errors, freezes, crashes, I don't think it's a virus because i did a factory restore. I honestly think my hard drive is failing, anyways i'd rather get a new computer meant for gaming than spend money on a new hard drive.



#15 Aura

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Posted 27 February 2015 - 03:58 PM

I can help you diagnose your hard drive to see if it's failing if you want, just let me know and I'll post instructions for you to follow.

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