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Crypto/RSA....and locked files


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#61 carolhuberjones

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Posted 14 April 2015 - 06:42 PM

Hope I did this right. :)

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 14-04-2015
Ran by Office Depot at 2015-04-14 19:29:07 Run:4
Running from C:\Users\Office Depot\Desktop\Bleeping Computer
Loaded Profiles: Office Depot (Available profiles: Office Depot)
Boot Mode: Normal

==============================================

Content of fixlist:
*****************
start
CreateRestorePoint:
CloseProcesses:
C:\Program Files\Common Files\DVDVideoSoft\AskTB\ApnIC.dll
C:\Program Files\Common Files\DVDVideoSoft\AskTB\ApnStub.exe
C:\Program Files\Common Files\DVDVideoSoft\AskTB\ApnToolbarInstaller.exe
C:\Program Files\NCH Swift Sound\MixPad\uninst.exe
C:\Users\Office Depot\Downloads\zcdvdtoaudiose.exe
C:\Windows\System32\Adobe\Shockwave 11\gt.exe
C:\Windows\System32\Adobe\Shockwave 12\gt.exe
C:\Program Files\NCH Swift Sound
CMD: bitsadmin /reset /allusers
cmd: ipconfig /flushdns
cmd: netsh advfirewall reset
cmd: netsh advfirewall set allprofiles state on
RemoveProxy:
Reboot:
end

*****************

Restore point was successfully created.
Processes closed successfully.
C:\Program Files\Common Files\DVDVideoSoft\AskTB\ApnIC.dll => Moved successfully.
C:\Program Files\Common Files\DVDVideoSoft\AskTB\ApnStub.exe => Moved successfully.
C:\Program Files\Common Files\DVDVideoSoft\AskTB\ApnToolbarInstaller.exe => Moved successfully.
C:\Program Files\NCH Swift Sound\MixPad\uninst.exe => Moved successfully.
C:\Users\Office Depot\Downloads\zcdvdtoaudiose.exe => Moved successfully.
C:\Windows\System32\Adobe\Shockwave 11\gt.exe => Moved successfully.
C:\Windows\System32\Adobe\Shockwave 12\gt.exe => Moved successfully.
C:\Program Files\NCH Swift Sound => Moved successfully.

=========  bitsadmin /reset /allusers =========

BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
© Copyright 2000-2006 Microsoft Corp.

BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.
Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.

0 out of 0 jobs canceled.

========= End of CMD: =========

=========  ipconfig /flushdns =========

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========= End of CMD: =========

=========  netsh advfirewall reset =========

Ok.

========= End of CMD: =========

=========  netsh advfirewall set allprofiles state on =========

Ok.

========= End of CMD: =========

========= RemoveProxy: =========

HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value deleted successfully.
HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value deleted successfully.
HKU\S-1-5-21-3478319704-1755934793-1353888526-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value deleted successfully.
HKU\S-1-5-21-3478319704-1755934793-1353888526-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value deleted successfully.

========= End of RemoveProxy: =========

 

The system needed a reboot.

==== End of Fixlog 19:32:28 ====



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#62 dbrisendine

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Posted 15 April 2015 - 09:48 AM

You did that perfectly!!!

 

How is the system running now?


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#63 carolhuberjones

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Posted 15 April 2015 - 10:03 AM

Yay me! :)  I honestly have done nothing in the computer but what you have asked me to do....and it's been off-limits to hubby so I can't tell you how it's running because we've have not really used it. However not sure you saw a previous post of mine where I said I think my computer is not performing quite right but wasn't sure if it was because I was transferring stuff between the computers originally using the UBS because you couldn't access the internet on hubby's. Now I can access on his computer so that part has been fixed I think. :)  Does that make any sense?



#64 dbrisendine

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Posted 15 April 2015 - 08:55 PM

You make much more perfect sense now (I think you have learned a lot and accomplished a good deal).  :bananas:

 

Use your husbands system and let me know how it behaves now.  We will remove the tools if everything seems fine. :clapping:


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#65 carolhuberjones

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Posted 16 April 2015 - 07:07 PM

Thank you! I could not have done this without your help. You are very good and your patience with me was very much appreciated. :)  I have been doing a  little bit of surfing on hubby's computer since reading your last response and seems to be working really good. :) WOW! I am amazed. So now what is next?



#66 dbrisendine

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Posted 16 April 2015 - 07:51 PM

This is for your husband's computer; your system will have to have a seperate thread started for it.
 


All right!! :clapping:  Your logs are clean and you're good to go now!! :clapping:  We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way. I must say though, even though we met through less than ideal circumstances, it has been really great to work with you. :) Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks. :cool:


Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
  • Download Delfix from here to your desktop and double click it to start the program
  • Ensure Remove disinfection tools is ticked
    Also tick:
  • Activate UAC
  • Create registry backup
  • Purge system restore
  • Reset system settings
  • DelFixSelectall_zps0f04cec4.png
  • Click Run
  • The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
You can delete any log files left on your desktop as these are no longer needed.


Keep Windows Updated
Microsoft issues updates to Windows to close vulnerabilities as they are discovered. Staying updated helps protect your system from current exploits.
  • Click Start and then click Control Panel.
  • Click on the View by: in the upper right corner and select Large Icons (you can change this back later if you like).
  • Scroll down and click on Windows Update.
  • Click on Change settings.
  • Under Important Updates, click on Install updates automatically (recommended).
  • Select (click on) the other options on this page.
  • Select a day and time to have windows install the updates.
  • Click on Ok to change the settings.
  • If you want to change the view of the Control Panel display, click on the View by: in the upper right hand corner and select an option you prefer.
Keep other Important Programs Updated
Along with keeping Windows updated, it is a good idea to keep important programs updated. Java and Adobe Reader both need to be kept updated to the latest versions; malware writers utilize exploits in the unpatched versions to their advantages.

Java
Most security experts and the US CERT (part of the US Homeland Security) now recommend that users uninstall Java from their systems; if you don't have any programs that need Java on your system, you are safe to do this. You can read some of the articles on this here and here. I strongly suggest you uninstall Java unless you need it run certain software; in that case I would recommend that you disable or unplug Java from your web browsers and only enable it when you need it.

To disable / unplug Java in your browsers:To uninstall Java (on Win7):
  • Click Start and then click Control Panel.
  • If you need to, click View by: and select either Large Icons or Small Icons.
  • Click on Programs and Features.
  • Scroll down until you find Java and click on it to select that program.
  • (Older versions of Java may appear in the program list as J2SE, Java 2, Java SE or Java Runtime Environment.)
  • Click Uninstall.
  • If more than one version of Java shows in your program list, you should repeat the selection and uninstall until all of them are removed.
To check for the latest version of Java and installation steps:
  • Go to java.com and click on Do I have Java?.
  • On the next page, click on Verify Java Version.
  • If you get a security pop up entitled "Do you want to run this application?" with the Name: Java Detection and Publisher: Oracle America, Inc., click Run.
  • Follow the recommendations (if any) on the results screen.
  • If there is a new version (or none at all on your system), there will be a button on the page showing Agree and Start Free Download. Click on it to update or install Java.
  • The site will start a download of jxpiinstall.exe. Save the file to your desktop.
  • When the download is finished, close your browser.
  • Right click on the jxpiinstall.exe and select Run as Administrator.
  • On the opening window, check Change destination folder and then click Install>.
  • The program will now download the rest of the files needed to install Java.
  • On the Destination Folder window, click Next>.
  • On the next window, the install will present you the option of adding additional software (this is known as Foistware).
  • Uncheck the Set and keep Ask as my default search provider.
  • Uncheck the Install the Ask Toolbar.
  • Click Next> to finish the install.
  • When the installation is finished, you will be taken to a web page that will check to see if Java is working properly.
Adobe Reader
Adobe Reader is the second most targeted (by malware) common software. If all you ever do with Adobe Reader is view PDF files, then please consider replacing it with a lighter, free PDF reader that is not exploitable. One that I recommend is Sumatra PDF.

To update Adobe Reader:
  • Launch your Adobe Reader.
  • Click Help and then click on About Adobe Reader from the menu list.
  • If the version is 11.0.10 then you are up to date. If it is less than this and you are keeping Adobe Reader, you should update to the latest version.
  • The best place to get Adobe Reader is from Adobe (click on Adobe to go there now).
  • Click on Download in the menu bar on top of the Adobe web page.
  • Click on Adobe Reader in the list on the right hand side of the page.
  • On the next page, click on the check mark (to turn it off) beside the option to include the McAfee scanner in the download and install. Make sure the check is NOT marked (this is another example of Foistware).
  • Click the Install Now button and follow the directions on next page.
  • If you are prompted to Save the installer file, choose to save it to your desktop. Once it is saved, right click on the file and select Run as Administrator.
  • When the installation is finished, you can delete the installer file on your desktop.
Consider a program that will check for out-of-date programs on your system
Some programs don't have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Update Checker from FileHippo.com (you can get the software from here and read more about it on the same page).


You are now done! :thumbup2: :grinner: :thumbup2: :grinner: :smilers:

Now some information on programs to help keep you safe:

First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out:
Microsoft Security Essentials
Avast! Free Antivirus

Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:
Emsisoft Online Armor - installs as trialware which converts to freeware in 30 days
Zone Alarm Free Firewall - installer includes foistware so read the options very carefully

=== options ====
Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here.

Also, consider keeping MalwareBytes Antimalware in your arsenal of safe keeping programs. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online

_____________________________________________________________________

Please come back and paste the DelFix.txt log when you can. After that, if you have no more questions, you are good to go. Surf safe, my friend!!

Edited by dbrisendine, 16 April 2015 - 07:56 PM.

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#67 carolhuberjones

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Posted 21 April 2015 - 03:24 PM

Hey there!!! Sorry for the delay in responding.....I have been in babysitting grandma land so I didn't see this post until just now! I will get started on this last stuff tonight when I get home. I loved the moving emoji's you have given me! :)  You have been totally awesome to work with and I will start a new thread for my crazy computer when I'm done with hubby's. I hope (if you can't be the one to help me with mine) that the next person I have will be as patient and helpful as you have been. I will make sure to give a donation to you for all your help. :)  And I have told all my friends so hopefully the Bleeping Computer business will continue to flourish!



#68 carolhuberjones

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Posted 22 April 2015 - 10:01 PM

Here is the log from the DelFix....

 

# DelFix v10.9 - Logfile created 22/04/2015 at 22:51:11
# Updated 27/02/2015 by Xplode
# Username : Office Depot - AJJ
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...


~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #128 [End of disinfection | 04/22/2015 23:48:38]
Deleted : RP #129 [Windows Update | 04/23/2015 01:52:33]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 

I can't believe this is finished. One quick question....is it ok if we use AVG for our antivirus or do I need to use one of the ones you suggested? Just let me know. :) Thanks!



#69 dbrisendine

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Posted 23 April 2015 - 12:12 AM

You can use AVG Free (better than nothing) but remember it let the baddies in the last time.  I would download the AVG removal tool from here, download Avast! Free from here, uninstall AVG, run the removal tool and then install Avast Free.  Be sure to reboot the system whenever prompted during the removals.

 

Be sure to delete the \BleepingComputer folder from the desktop.  The tools used should be deleted so that fresh copies can be downloaded if needed in the future.  You can leave MCShield on the system as this is a self updating security tool and a good USB shield to have anyway.

 

Thanks for hanging in there with me and remember the best security is in front of the computer not in the computer.  I will look for your next thread but all the assistants here will give you great help and support.


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#70 dbrisendine

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Posted 23 April 2015 - 12:12 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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