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"windows experience index" going down


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#1 Sylveon Fetish

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Posted 24 February 2015 - 09:06 PM

My wei was 4.0 in 2012 & 3.5 in 2013 and 2014 showed 3.3 and now 3.1 with the "gaming graphic" is the only one going down, basically. a point here and there elsewhere but mostly gaming graphics. I don't use my computer for gaming albeit I do heavy video rendering in Vegas Pro and other big audio/video software

Lf1SJPB.jpg

 

should I be concerned about this? any way to correct this freefall?


Edited by hamluis, 25 February 2015 - 07:57 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 dicke

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Posted 24 February 2015 - 09:12 PM

Are you doing the normal maintenance tasks of clearing caches and temp files, etc.? Are all of your drivers up to date? How about programs and the operating system?


Stay well and surf safe [stay protected]

Dick E


#3 Sylveon Fetish

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Posted 24 February 2015 - 09:23 PM

ccleaner yes, automatic updates including optional fixes yes, programs consist of large audio, video, recording, imaging software as I specified, My last graphics driver update was 2014 in September or so after a system wipe



#4 dicke

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Posted 24 February 2015 - 10:34 PM

You might want to check on the graphics driver. I just downloaded/installed a new one for my card. Last one was updated in September as well


Stay well and surf safe [stay protected]

Dick E


#5 jhayz

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Posted 25 February 2015 - 12:49 AM

Check also What is indows Experience Index


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#6 Sylveon Fetish

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Posted 25 February 2015 - 08:13 AM

You might want to check on the graphics driver. I just downloaded/installed a new one for my card. Last one was updated in September as well

I went into device manager, clicked in "Mobile Intel® 965 Express Chipset Family" clicked on driver tab, clicked on update driver, it installed a new driver and asked me to restart the computer. it didn't make any difference tho. anything else I should try?

Edited by hamluis, Today, 07:57 AM.
Moved from Win 7 to Internal Hardware - Hamluis

Why does this go into hardware? isn't wei software within the os?



#7 dicke

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Posted 25 February 2015 - 09:13 AM

The problem isn't with the OS it is with one of the components.


Stay well and surf safe [stay protected]

Dick E


#8 s1lents0ul

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Posted 25 February 2015 - 12:47 PM

The fact is there isnt an actual problem. Your video card is old. The basic level of video processing requirements go up and you graphics card doesnt get any better, so its average score goes down. The WEI will show you the lowest score of all the fields, its not an average of all your score..just in case you were wondering or didnt know.


Edited by s1lents0ul, 25 February 2015 - 12:47 PM.

==]--s1lents0ul-->

#9 Sylveon Fetish

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Posted 25 February 2015 - 05:05 PM

Now I have a different problem with wei. After the device manager update, my computer restarted twice since by windows update (three times including the device manager update) to install updates to the chipset. Now I have a 0.0 gray rating and an error that says

your windows experience index needs to be refreshed

 

How do I get my wei back (preferably 4.0)?



#10 jhayz

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Posted 26 February 2015 - 12:06 AM

Might wanna post the computer specs or model next time please. :thumbup2:


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#11 garioch7

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Posted 26 February 2015 - 07:31 AM

You should refresh your Windows Experience Score.  Every time I update my NVIDIA GTX580 drivers, Windows "detects" "New Hardware", presumably caused by the newer driver.  I suspect that is what is happening here.  I have once seen the Windows Experience score increase after a graphics driver update on a friend's computer, so I hope that you have that "experience" as well.

 

Hope this helps.  Have a great day.

 

Regards,

-Phil


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#12 Sylveon Fetish

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Posted 26 February 2015 - 07:57 AM

how do I do that?



#13 dicke

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Posted 26 February 2015 - 09:17 AM

Control Panel -> All Control Panel Items -> Performance Information and Tools -> lower right side [Re-run the assessment]

Takes a few minutes but . . . . .


Stay well and surf safe [stay protected]

Dick E





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