I work as an IT Support Engineer mainly in Windows environments. I have never really messed around with Mac or Apple at all, we have the odd user with a macbook or iMac that we need to support, but most of the issues tend to be on the Windows VM's that they use.
I feel like a bit of an "end user" when it comes to mac and I think it is about time i got a deeper understanding of them in regards to how they work, what they do etc, especially in a Helpdesk environment.
I often wonder how to even install/uninstall programs?
As noted by iangcarroll
, in most cases you can just delete the program (i.e. drag it to the trash) and that is it (in my experience this does NOT always "nuke" everything associates with the program). Some programs will have an install option in their installer program.
What is the equivalent to registry in Mac OS?
Not really. As noted, PLIST files are the closest thing, but they are still nothing like how the Registry behaves. In particular, you can "migrate" programs/applications from an old Mac to a new Mac you just purchased...unlike Windows programs (at least prior to Windows 8 interface programs) largely due to the Registry. Plus, messing with PLIST files are not nearly as "dangerous" as the Registry as you can usually
just nuke a messed up PLIST file and it will be created again.
Why is it more difficult for macs to get viruses, what causes them to get it and how do you remove them?
I am not sure it is more difficult for Macs to get viruses...that aspect can open up a huge "Windows vs Mac OS (vs Linux)" debate/verbal war.
What is clear (as iangcarroll
noted), is that there are crap ton more viruses/malware out there for Windows. This is largely due to their being WAY more Windows machines out there than Mac OS machines which means the malware writers get much more "bang for their buck" if they target Windows machines.
As to removing malware/viruses, you nominally do the same thing as you do with Windows...have a Antivirus program installed (I use Intego's VirusBarrier on my Macs) and then potentially some specialty programs as needed.
Can you connect Mac's to a domain?
Yes. Never done it myself. It is just easier for me to connect Windows that is running in Parallels to the Domain, especially since I still need to run Windows on my Mac for other reasons (i.e. to run the structural engineering programs that I run).
There are basically lots of things I am looking to learn from the basics to a more advanced level as a support engineer.
Would anyone be able to direct me in the right direction in order to learn? Video content would be better, i tend to learn better from videos as i can follow them on my end. I am also looking to potentially get industry recognized qualifications in mac if i learn a bit more, does anyone know the best place or the best qualifications to get with this?
Thanks very much in advance!
For end user type learning, you can start with sites like Macworld. They tend to have a lot of videos showing how to do certain things. Of course, you can always just Google the specific thing that you want to figure out how to do.
If you want more formal training, then the one definite option that I know about is MacTech. They are geared to Mac support/IT people. They hold conferences with training sessions. I don't recall if they do certification classes or not.http://www.mactech.com/