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black screen- insert boot media and press any key


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5 replies to this topic

#1 bizemom365

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Posted 24 February 2015 - 04:42 PM

my dell xps desktop, running windows 8 has a black screen and is saying to "reboot and select proper boot device...or insert boot media in selected boot device and press any key". I have run diagnotic and it says there are not problems. Checked the sata and driver is there. Please help' 

 

Thanks :bounce:  :smash:



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#2 dsouth09

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Posted 25 February 2015 - 09:16 AM

This could be a sign of a bad hard drive or the computer may be trying to boot to a non-bootable device. Check your computer and remove any discs or flash drives that may be present and try again. You can also change the boot order in your BIOS to boot to the hard drive first instead of other devices.



#3 bizemom365

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Posted 25 February 2015 - 01:51 PM

i checked it again

 

SataA0:Port 0 ST2000DM001-1CH164

SATA a1 pORT 5 TSSTcorp dvd+/-RW SH-216BB ATAPI

SATAA2 PORT 2 NOT PRESENT

SATAA3 PORT 3 NOT PRESENT

SATAA1 PORT 1 NOT PRESENT



#4 rtccmichael

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Posted 25 February 2015 - 02:43 PM

Do you have a Windows 8 repair disc? You should try booting into a repair to see if it even recognizes your operating system. It sounds like it could be a hard drive issue (either physical meaning the drive is failing, or just some corruption)



#5 bizemom365

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Posted 26 February 2015 - 12:39 PM

i think I do is it the driver disk?



#6 rtccmichael

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Posted 26 February 2015 - 12:43 PM

There are often two disks; a driver disk and an OS reinstall disk. You need the OS reinstall disk. However, you are NOT going through with the reinstall, but you want to boot off that disk and run the repair instead of the reinstall.






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