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Skype crashes every time I make a call


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4 replies to this topic

#1 skypilotpete

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Posted 22 February 2015 - 10:55 PM

I have been a regular user of Skype for several years. In the last few months Skype has started crashing more and more regularly, until now it happens every time I try to make a call. Skype has become completely unusable for me. I have done a lot of Googling on this, and while it appears to be a very common problem, particularly for people running Windows 7, none of the suggested solutions has worked for me.
 
When I make a call, I get the error message "Skype has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". I click on "close program" and skype shuts down, but no solution suggestions are forthcoming.
 
Suggested solutions I have found on line include updating Flash player for Internet explorer, resetting all internet explorer settings to default and deleting Skype appdata files. I have tried these suggestions without effect. I have done a complete uninstall of Skype, and manually deleted all remnant files and folders, as well as all mentions of skype in registry. I have reinstalled Skype 7.1.0.105 from an .msi installer, as the normal download would not install - it said that it was examining my computer prior to installing, and this went on and on and on forever. Again, this is a frequently reported problem online. The .msi installer worked without any problems, and skype now starts up without any problems, but as soon as I try to make a call, it just stops working.
 
This is incredibly frustrating, as both of my closest friends live 1000s of miles away, and skype has been my main form of staying in touch with them.
 
I hope that someone will take the time to help me work out how to fix this problem.
 
I run Windows 7 64 Home.
CPU: intel Core i7 4770 3.40GHz
Motherboard: ASRock Z87 Pro4
16 GB Ram DDR3
Graphics: AMD Radeon R7 200 Series
Hard Drives: Seagate ST240HMO (SSD); Samsung HD103SJ; WD107EX-08M2NA0
Optical Drive: Liteon iHAS324 W SCSI DVD/CD-Rom

Edit: Topic moved from Windows 7 to the more appropriate forum. ~ Animal

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#2 RobertHD

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Posted 23 February 2015 - 12:46 AM

Do you have a large contact list?


Robert James Crawley Klopp


#3 skypilotpete

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Posted 23 February 2015 - 06:23 AM

No, I have an extremely small contact list - only about 10 people



#4 hamluis

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Posted 23 February 2015 - 11:31 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 skypilotpete

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Posted 23 February 2015 - 06:43 PM

Thanks for responding hamlius.

 

Speccy snapshot: http://speccy.piriform.com/results/vjfODwrp7aSkqfzIcMWPUoi

 

MiniToolBox Log:

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Chris (administrator) on 24-02-2015 at 10:01:35
Running from "C:\Users\Chris\Desktop\Utilities\System Tools"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/24/2015 09:53:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/23/2015 04:56:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (02/23/2015 04:55:18 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (02/23/2015 04:33:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/23/2015 02:27:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Faulting module name: Flash.ocx, version: 6.0.29.0, time stamp: 0x3cc47d54
Exception code: 0xc0000005
Fault offset: 0x00054564
Faulting process id: 0x14ac
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
Error: (02/23/2015 02:12:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Faulting module name: Flash.ocx, version: 6.0.29.0, time stamp: 0x3cc47d54
Exception code: 0xc0000005
Fault offset: 0x00054564
Faulting process id: 0x174c
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
Error: (02/23/2015 02:06:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Faulting module name: Flash.ocx, version: 6.0.29.0, time stamp: 0x3cc47d54
Exception code: 0xc0000005
Fault offset: 0x00054564
Faulting process id: 0xf2c
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
Error: (02/23/2015 01:54:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/22/2015 04:36:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Faulting module name: Flash.ocx, version: 6.0.29.0, time stamp: 0x3cc47d54
Exception code: 0xc0000005
Fault offset: 0x00054564
Faulting process id: 0x940
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
Error: (02/22/2015 04:32:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Faulting module name: Flash.ocx, version: 6.0.29.0, time stamp: 0x3cc47d54
Exception code: 0xc0000005
Fault offset: 0x00054564
Faulting process id: 0x14ac
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3
 
 
System errors:
=============
Error: (02/24/2015 09:51:27 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/24/2015 09:51:27 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/23/2015 04:31:58 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/23/2015 04:31:58 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/23/2015 01:52:32 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/23/2015 01:52:32 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/22/2015 04:30:09 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/22/2015 04:30:09 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/22/2015 11:49:41 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/22/2015 11:49:41 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\drivers\pfc.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
 
Microsoft Office Sessions:
=========================
Error: (02/24/2015 09:53:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/23/2015 04:56:04 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files (x86)\Nokia\Nokia PC Suite 7\TIS_Windows7PIM.dll
 
Error: (02/23/2015 04:55:18 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (02/23/2015 04:33:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/23/2015 02:27:34 PM) (Source: Application Error)(User: )
Description: Skype.exe7.1.0.10554c25accFlash.ocx6.0.29.03cc47d54c00000050005456414ac01d04f1b9172d465C:\Program Files (x86)\Skype\Phone\Skype.exeC:\Windows\SysWow64\macromed\flash\Flash.ocx18996afc-bb10-11e4-b334-bc5ff4f8c59d
 
Error: (02/23/2015 02:12:22 PM) (Source: Application Error)(User: )
Description: Skype.exe7.1.0.10554c25accFlash.ocx6.0.29.03cc47d54c000000500054564174c01d04f1aa42bf858C:\Program Files (x86)\Skype\Phone\Skype.exeC:\Windows\SysWow64\macromed\flash\Flash.ocxf8f30d6d-bb0d-11e4-b334-bc5ff4f8c59d
 
Error: (02/23/2015 02:06:32 PM) (Source: Application Error)(User: )
Description: Skype.exe7.1.0.10554c25accFlash.ocx6.0.29.03cc47d54c000000500054564f2c01d04f1803257d86C:\Program Files (x86)\Skype\Phone\Skype.exeC:\Windows\SysWow64\macromed\flash\Flash.ocx285eece1-bb0d-11e4-b334-bc5ff4f8c59d
 
Error: (02/23/2015 01:54:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/22/2015 04:36:36 PM) (Source: Application Error)(User: )
Description: Skype.exe7.1.0.10554c25accFlash.ocx6.0.29.03cc47d54c00000050005456494001d04e65ac705659C:\Program Files (x86)\Skype\Phone\Skype.exeC:\Windows\SysWow64\macromed\flash\Flash.ocxf4a759d2-ba58-11e4-b36f-bc5ff4f8c59d
 
Error: (02/22/2015 04:32:21 PM) (Source: Application Error)(User: )
Description: Skype.exe7.1.0.10554c25accFlash.ocx6.0.29.03cc47d54c00000050005456414ac01d04e6513b14537C:\Program Files (x86)\Skype\Phone\Skype.exeC:\Windows\SysWow64\macromed\flash\Flash.ocx5cb10488-ba58-11e4-b36f-bc5ff4f8c59d
 
 
 
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Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.1.0.5790 - Adobe Systems Inc.)
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Adobe Color EU Recommended Settings CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color JA Extra Settings CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color NA Extra Settings CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Color Video Profiles CS CS4 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
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Adobe Creative Suite 4 Web Premium (x32 Version: 4.0 - Adobe Systems Incorporated) Hidden
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Adobe CSI CS4 x64 (Version: 1 - Adobe Systems Incorporated) Hidden
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Adobe Drive CS4 x64 (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe ExtendScript Toolkit CS4 (x32 Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 12 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 12.0.0.70 - Adobe Systems Incorporated)
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Adobe Output Module (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
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CCC Help Chinese Standard (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
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CCC Help Dutch (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
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CCC Help Finnish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
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CCC Help German (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
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CCC Help Turkish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
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dBpoweramp Music Converter (HKLM-x32\...\dBpoweramp Music Converter) (Version: Release 14.4 - Illustrate)
dBpoweramp Windows Media Audio 10 Codec (HKLM-x32\...\dBpoweramp Windows Media Audio 10 Codec) (Version: Release 7 - Illustrate)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{650DE870-ECA3-4E63-8D77-778512BE5D4C}) (Version:  - Microsoft)
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
Dropbox (HKCU\...\Dropbox) (Version: 2.6.27 - Dropbox, Inc.)
e-Dictionaries (HKLM-x32\...\{4737AD9F-13AA-4E4C-B86F-B631D557F6A7}) (Version:  - )
Epubor Kindle DRM Removal (HKLM-x32\...\Epubor Kindle DRM Removal) (Version: 3.0.12.3 - Epubor Inc.)
Eraser 6.0.10.2620 (HKLM\...\{6E5159B4-A519-41EF-80EF-AD58371515DF}) (Version: 6.0.2620 - The Eraser Project)
eReg (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
Everything 1.3.4.686 (x64) (HKLM\...\Everything) (Version:  - )
Exact Audio Copy 1.0beta3 (HKLM-x32\...\Exact Audio Copy) (Version: 1.0beta3 - Andre Wiethoff)
ffdshow x64 v1.3.4532 [2014-07-17] (HKLM\...\ffdshow64_is1) (Version: 1.3.4532.0 - )
FileZilla Client 3.9.0.6 (HKLM-x32\...\FileZilla Client) (Version: 3.9.0.6 - Tim Kosse)
GoodSync (HKLM\...\{B26B00DA-2E5D-4CF2-83C5-911198C0F009}) (Version: 8.9.8.0 - Siber Systems)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GroupMail :: Personal Edition (HKLM-x32\...\{72FC0445-FE6D-4E12-815B-3A8C5E3704DA}_is1) (Version: 5.3.0.112 - Infacta Ltd.)
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.238 - SurfRight B.V.)
HxD Hex Editor version 1.7.7.0 (HKLM-x32\...\HxD Hex Editor_is1) (Version: 1.7.7.0 - Maël Hörz)
Image Resizer Powertoy Clone for Windows (64 bit) (HKLM\...\{80A620C1-B22C-4781-A351-B14B8A37BFE3}) (Version: 2.1 - Brice Lambson)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Network Connections 18.5.54.0 (HKLM\...\PROSetDX) (Version: 18.5.54.0 - Intel)
Intel® Network Connections 18.5.54.0 (Version: 18.5.54.0 - Intel) Hidden
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.0.1016 - Intel Corporation) Hidden
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden
Internode Monthly Usage Meter 8.3c (HKLM-x32\...\Internode Monthly Usage Meter_is1) (Version:  - )
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.37 - Irfan Skiljan)
Java 8 Update 31 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
kuler (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Logitech SetPoint 6.61 (HKLM\...\sp6) (Version: 6.61.15 - Logitech)
Machete 4.1 (HKLM-x32\...\{493B3347-D1D6-4C62-A1A1-4376C5EB06BE}) (Version: 4.1.33 - MacheteSoft)
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 5.3 - Paramount Software (UK) Ltd.)
Macrium Reflect Free Edition (Version: 5.3.7220 - Paramount Software (UK) Ltd.) Hidden
MailWasherPro (HKLM-x32\...\{3F914D52-8A29-4E37-9BF7-7FD7A303D0D5}) (Version: 7.5 - Firetrust)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MediaInfo 0.7.69 (HKLM\...\MediaInfo) (Version: 0.7.69 - MediaArea.net)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Camera Codec Pack (HKLM\...\{A6A4A258-0A48-4F76-B8F1-61F0514594DD}) (Version: 16.4.1970.0624 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Works 2003 Setup Launcher (HKLM-x32\...\Works2003Setup) (Version:  - )
Microsoft Works 7.0 (HKLM-x32\...\{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}) (Version: 07.02.0808 - Microsoft Corporation)
mIRC (HKLM-x32\...\mIRC) (Version: 7.36 - mIRC Co. Ltd.)
MKVToolNix 7.3.0 (64bit) (HKLM-x32\...\MKVToolNix) (Version: 7.3.0 - Moritz Bunkus)
Mozilla Firefox 27.0.1 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 27.0.1 (x86 en-GB)) (Version: 27.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 27.0.1 - Mozilla)
Mp3tag v2.65a (HKLM-x32\...\Mp3tag) (Version: v2.65a - Florian Heidenreich)
MSVC90_x64 (Version: 1.0.1.2 - Nokia) Hidden
MSVC90_x86 (x32 Version: 1.0.1.2 - Nokia) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
Nero 7 Ultra Edition (HKLM-x32\...\{CF097717-F174-4144-954A-FBC4BF301033}) (Version: 7.02.9753 - Nero AG)
neroxml (x32 Version: 1.0.0 - Nero AG) Hidden
Nokia Connectivity Cable Driver (HKLM-x32\...\{A57025CC-5F2E-4D01-B387-06DB10500D43}) (Version: 7.1.78.0 - Nokia)
Nokia PC Suite (HKLM-x32\...\Nokia PC Suite) (Version: 7.1.180.94 - Nokia)
Nokia PC Suite (x32 Version: 7.1.180.94 - Nokia) Hidden
NoteBurner 2.35 (HKLM\...\NoteBurner_is1) (Version:  - NoteBurner.com)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
OpenOffice 4.0.1 (HKLM-x32\...\{24B89186-2A56-4D28-B930-6F4FCF224E2F}) (Version: 4.01.9714 - Apache Software Foundation)
OpenVPN 2.3.4-I002  (HKLM\...\OpenVPN) (Version: 2.3.4-I002 - )
OverDrive Media Console (HKLM-x32\...\{7A9AB748-A66C-46C2-84CA-D3185727C9B0}) (Version: 3.3.1 - OverDrive, Inc.)
PC Connectivity Solution (HKLM-x32\...\{644F4910-E812-49AD-93EC-86828CB81A0D}) (Version: 12.0.27.0 - Nokia)
PDF Settings CS4 (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden
PFConfig 1.0.296 (HKLM-x32\...\PFConfig) (Version: 1.0.296 - Portforward.com)
PFPortChecker 1.0.39 (HKLM-x32\...\PFPortChecker) (Version: 1.0.39 - Portforward.com)
Photoshop Camera Raw (x32 Version: 5.0 - Adobe Systems Incorporated) Hidden
Photoshop Camera Raw_x64 (Version: 5.0 - Adobe Systems Incorporated) Hidden
Portforward Static IP Address 1.0.47 (HKLM-x32\...\Portforward Static IP Address) (Version: 1.0.47 - Portforward.com)
Reader for PC (HKLM-x32\...\{8A3072C3-8EA3-4CDE-B342-88E67FAB06E5}) (Version: 2.3.00.03130 - Sony Corporation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
Replay Converter 4 (HKLM-x32\...\Replay Converter 4) (Version: 4.20 - Applian Technologies Inc.)
Replay Media Catcher 5 (5.0.1.36) (HKLM-x32\...\Replay Media Catcher 5) (Version: 5.0.1.36 - Applian Technologies)
Replay Video Capture 5 (HKLM-x32\...\Replay Video Capture5.2.1) (Version: 5.2.1 - Applian Technologies Inc.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.2.14014_7 - Samsung Electronics Co., Ltd.)
Samsung Kies (x32 Version: 2.6.2.14014_7 - Samsung Electronics Co., Ltd.) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.43.0 - SAMSUNG Electronics Co., Ltd.)
Sandboxie 4.08 (64-bit) (HKLM\...\Sandboxie) (Version: 4.08 - Sandboxie Holdings, LLC)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Skype™ 7.1 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.1.105 - Skype Technologies S.A.)
Suite Shared Configuration CS4 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.26297 - TeamViewer)
Total Recorder 8.5 VideoPro Edition (HKLM-x32\...\TotalRecorder) (Version:  - )
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)
Tweaking.com - Registry Backup (HKLM-x32\...\Tweaking.com - Registry Backup) (Version: 1.6.9 - Tweaking.com)
UltraMon (HKLM\...\{537056B7-32A4-4408-9B54-0341963C7C9C}) (Version: 3.1.0 - Realtime Soft Ltd)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9179FC17-97A8-4D98-9E09-05720AF5D44E}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
VC_CRT_x64 (Version: 1.02.0000 - Intel Corporation) Hidden
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
VPN Watcher (HKLM-x32\...\{0F8B2A77-9740-4086-A037-93BAA30EB99E}) (Version: 2.0.4 - UGD Software)
VSO DVD Converter Ultimate 2 (HKLM-x32\...\{{F2B3390C-8A61-4699-B608-D3B895A9C96E}_is1) (Version: 2.1.1.34 - VSO-Software SARL)
VSO Inspector 2.0.2 (HKLM-x32\...\VSO Inspector_is1) (Version:  - VSO-Software SARL)
VSO Video Converter 1 (HKLM-x32\...\{{5289246A-D537-4823-88C2-38C17840E45A}_is1) (Version: 1.5.0.10 - VSO Software)
Windows Driver Package - Nokia Modem  (02/25/2011 4.7) (HKLM\...\E0AC723A3DE3A04256288CADBBB011B112AED454) (Version: 02/25/2011 4.7 - Nokia)
Windows Driver Package - Nokia Modem  (02/25/2011 7.01.0.9) (HKLM\...\72A50F48CC5601190B9C4E74D81161693133E7F7) (Version: 02/25/2011 7.01.0.9 - Nokia)
Windows Driver Package - Nokia pccsmcfd LegacyDriver  (05/31/2012 7.1.2.0) (HKLM\...\62BBD193ADFDBB228C7E1ADB56463F5732FF7F6F) (Version: 05/31/2012 7.1.2.0 - Nokia)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
Works Suite OS Pack (x32 Version: 3.0.0.0000 - Microsoft Corporation) Hidden
xplorer² professional 64 bit (HKLM\...\xplorer2p64) (Version: 2.1.0.0 - Zabkat)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 16%
Total physical RAM: 16314.47 MB
Available physical RAM: 13576.31 MB
Total Pagefile: 32627.13 MB
Available Pagefile: 29268.52 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.91 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.47 GB) (Free:130.46 GB) NTFS
2 Drive d: () (Fixed) (Total:931.51 GB) (Free:509.07 GB) NTFS
4 Drive f: () (Fixed) (Total:931.51 GB) (Free:458.93 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CHRIS-PC
 
Administrator            Chris                    Guest                    
 
 
**** End of log ****
 
EDIT: I appear to have fixed this problem, due to information in the above logs. I did a search on "Faulting module name: Flash.ocx, version: 6.0.29.0", which was listed above as the description of an error related to Skype. This led me to a forum post relating to Skype crashing: http://community.skype.com/t5/Windows-desktop-client/Skype-keeps-crashing/td-p/3814157
The error was identified in this post as:
You still have the old Flash.ocx version: 6.0.29.0 installed.
Open this folder on your computer:
C:\Windows\SysWow64\macromed\flash\
Delete the Flash.ocx file.
Open this page in your Internet Explorer and install the latest version of Adobe Flash Player.
 
Since following these steps I have had no Skype crashes and I have had the first successful Skype calls in quite a long time. I just hope that this continues.
It appears that simply having the latest version of Adobe Flash Player (which I did) was not sufficient. Manually deleting Flash.ocx before installing the latest version appears to have done the trick.
 
If you can see anything else problematic in the above logs, I am still very interested in hearing from you.

Edited by skypilotpete, 24 February 2015 - 12:35 AM.





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