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CryptoWall 3.0 attacked my laptop for the 2nd time


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2 replies to this topic

#1 Arianator4ever

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Posted 22 February 2015 - 05:09 PM

Hello! Can anyone help me on how to solve my problem regarding to computer?  :( My Laptop attacked by CryptoLocker ransomware last year, like few months ago , I did fix the virus before , I used EMSISOFT Decrypter and it works , but this morning , I opened my laptop and it pop ups the updated version or new version of CryptoLocker and changed to CryptoWall 3.0 and it automatically opens the notepadd and photo viewer and also chrome , it shows all CryptoLocker infos , and all my files were encrypted again , please help me  :( every folders got a copy of HELP_DECRYPT.txt , HELP_DECRYPT.html and HELP_DECRYPT.png . Can you guys help me to fix this problem instead of paying to this ransomware? Btw , Im Renzo :) Umm, sorry guys I really dont know on how to use this forum stuff. I really need your help :( I dont know where to start a new topic



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#2 nasdaq

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Posted 27 February 2015 - 09:42 AM


Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This is the infection - CryptoWall and HELP_DECRYPT Ransomware Information Guide
http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

Other than paying the ransom if it's not too late there is nothing we can do to restore your files.
I know one thing I would not trust them, your call.

If you want us to clean what has been left over the the infections please run these tools and submit the logs for my review.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Wait for further instructions.

#3 nasdaq

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Posted 05 March 2015 - 09:31 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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