You've helped me in the past and I was very satisfied with the result, no more problems for me.
However, my step mother has encountered a very serious (what I assume is a virus) problem.
She received an email that told her not to open it, but unfortunately she thought this was a joke and opened it anyway.
She was on the internet and a window popped up called "System Defender" it runs a scan and says the computer is infected by multiple viruses and malware intruders.
It says she does not have anti virus installed or spyware.
Now for me a window comes up saying "Process Alert"
Your computer might be infected with: SillyDI BCL.
It's saying its an Intel related issue. There are also 34 threats detected, loads of potential trojans etc.
New window pop up "Critical system threats detected"
I don't want to do anything here, so i go to close the window and another pop up comes. Always telling me I am at risk.
I click the x and close the windows and go to shutdown.
Again a pop up window telling me that there are unknown programs trying to access her data. I click on "Force log off"
The computer shuts down, but then starts up again on its own.
We have not tried to do anything to fix the problem, she came to me and I told her I would post here.
I will include screenshots from my phone of the issues, I can email them to you, it is too long to write everything.
She is running Windows XP and we have shut the computer off at the wall. She won't use it until you send me a reply.
Edited by TattooMafia, 22 February 2015 - 05:04 PM.