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BSOD troubleshooting


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11 replies to this topic

#1 medmark

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Posted 22 February 2015 - 04:25 PM

Hello, newcomer and first time poster here. I need some help troubleshooting BSOD. Based on reading some other threads I downloaded the mini toolbox so I that as well as my minidump are included in this file. Link is here: https://www.mediafire.com/?b7c4rhadq8bbple

 

The error I get is " A clock interrupt was not received ona  secondary processor within the allocated time interval."

 

The error always occurs while playing games. Any thoughts or places I should start?

 

-medmark

 

 



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#2 Aura

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Posted 22 February 2015 - 07:22 PM

Hi medmark :)

We'll also need your BSOD minidumps to troubleshoot that issue.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:
  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

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#3 medmark

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Posted 22 February 2015 - 07:49 PM

Hi medmark :)

We'll also need your BSOD minidumps to troubleshoot that issue.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:

  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

 

The dumps are in the zip file named "BSOD troubleshooting files". There are two of them, one from 01 05 15 and the other from 02 15 15.



#4 Aura

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Posted 22 February 2015 - 08:02 PM

My bad I didn't notice that. Alright, uninstall the following programs:
  • File Association Helper - Not needed;
  • Java 8 Update 25 - Outdated;
  • McAfee Security Scan Plus - Most likely something you didn't install on purpose, but installed while downloading an Adobe product;
  • WinRAR or WinZip - I doubt you need two archiving programs, I suggest you to keep one and uninstall the other;
Now you have a lot of missing drivers, so let's address these first. May I have your computer/laptop brand and model number?

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#5 medmark

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Posted 22 February 2015 - 08:26 PM

My PC is a custom build I had done, here is some of the info. I will try and work on a more complete list.

 

-Windows 7

-32 GB Ram

-GeForce GTX 780 Ti x2

-Inter Core i7-4790K Processor

-Motherboard GA-Z97X-Gaming G1 WIFI-BK Black Edition

Thermaltake Chaser A71 LCS Full Tower

Kingston HyperX Beast Memory

Power supply- Toughpower DPS 850W

SSD 840 EVO mSATA



#6 Aura

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Posted 22 February 2015 - 08:29 PM

Please download and install the following drivers:

http://download.gigabyte.us/FileList/Driver/mb_driver_chipset_intel_9series.zip
http://download.gigabyte.us/FileList/Driver/mb_driver_me-hotfix_64.zip - Install this before installing the driver right under it.
http://download.gigabyte.us/FileList/Driver/mb_driver_intel_me_9series.zip
http://download.gigabyte.us/FileList/Driver/mb_driver_intel_irst_9series.zip
http://download.gigabyte.us/FileList/Driver/mb_driver_intel_usb3_9series.zip
http://download.gigabyte.us/FileList/Driver/mb_driver_wlan_wb867d-i.zip

After each installation, if it asks you to restart your computer, please do it. Once it's done, let me know.

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#7 medmark

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Posted 22 February 2015 - 10:24 PM

Updates are all installed in that order. Testing now to see if I get BSOD in similar circumstances.



#8 Aura

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Posted 22 February 2015 - 10:27 PM

Alright, can you re-run the MiniToolBox scan like you did at first then copy and paste the content of the output log in your next reply?

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#9 medmark

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Posted 24 February 2015 - 12:13 AM

Minitoolbox results are linked.

Attached Files



#10 Aura

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Posted 24 February 2015 - 08:24 AM

I see that you still have the programs I recommended to uninstall on post #4 installed on your system. I strongly suggest you to uninstall them. On top of that, let's see which Ethernet Controller you have.

mYEYEX7.pngDevice Manager
Follow the instructions below for your version of Windows to open the Device Manager and give me the VEN and DEV Ids of the Ethernet Controller:
  • On Windows XP, right-click on My Computer, then go to the Hardware tab and click on Device Manager;
  • On Windows Vista and Windows 7, open the Windows Start Menu, right-click on Computer and select Properties;
  • On Windows 8, bring your cursor in the bottom-left corner of the screen, wait for the metro preview to show then right-click on it and select Device Manager;
  • On Windows 8.1, right-click on the Windows logo in the bottom-left corner of the screen and select Device Manager;
  • From the System window, click on Device Manager in the left pane;
  • Go under Other devices, right-click on Ethernet Controller and select Properties;
  • From there, go in the Details tab and select Hardware Ids in the drop down list;
  • Right-click on the first line that appears in the middle box, then select Copy and paste that line in your next reply;

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#11 medmark

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Posted 25 February 2015 - 11:12 PM

I see that you still have the programs I recommended to uninstall on post #4 installed on your system. I strongly suggest you to uninstall them. On top of that, let's see which Ethernet Controller you have.

mYEYEX7.pngDevice Manager
Follow the instructions below for your version of Windows to open the Device Manager and give me the VEN and DEV Ids of the Ethernet Controller:

  • On Windows XP, right-click on My Computer, then go to the Hardware tab and click on Device Manager;
  • On Windows Vista and Windows 7, open the Windows Start Menu, right-click on Computer and select Properties;
  • On Windows 8, bring your cursor in the bottom-left corner of the screen, wait for the metro preview to show then right-click on it and select Device Manager;
  • On Windows 8.1, right-click on the Windows logo in the bottom-left corner of the screen and select Device Manager;
  • From the System window, click on Device Manager in the left pane;
  • Go under Other devices, right-click on Ethernet Controller and select Properties;
  • From there, go in the Details tab and select Hardware Ids in the drop down list;
  • Right-click on the first line that appears in the middle box, then select Copy and paste that line in your next reply;

 

 

PCI\VEN_8086&DEV_153B&SUBSYS_E0001458&REV_00
 

I did notice when I was getting the above info when I clicked on the ethernet controller it said "The drivers for this device are not installed. (Code 28)" Should I search and install those?

 

Also, I uninstalled the programs you recommended. I do use both winrar and winzip as odd as that sounds, I have some file issues that only some can be opened with winrar but I prefer to use winzip the other 99% of the time. 



#12 Aura

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Posted 26 February 2015 - 06:27 AM

These are your Ethernet Controller drivers, download and install them, then restart your computer:

http://download.gigabyte.us/FileList/Driver/mb_driver_lan_intel_9series.zip

Which files can only be opened with WinRAR? Also, did you get any new BSODs lately?

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