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COM Surrogate Has Stopped Working 02-21-15 after Windows Crash


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31 replies to this topic

#1 unicornlover442

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Posted 22 February 2015 - 01:12 AM

My computer crashed unexpectedly while I browsing some pictures and video at around 1034pm. IThis has just started today...I have been browsing my pictures with no problem up until today. I did import some pictures from my iPhone 5 earlier this evening around 730pm and then renamed some of them.I have Windows 7- 64 bit. I did a safe mode restart and got this message when I tried to begin troubleshooting:

 

Windows has recovered from an unexpected shutdown:

Files that help describe the problem:

C:\Windows/Minidump\022115-23446-01.dmp

C:\Users/Paula's/AppData/Local/Temp/WER-56331-0.sysdata.xml

 

I didn't know what else to do so I restarted normally and after just a few moments I received the COM Surrogate Has Stopped Working when I started browsing my pictures again. I ran Anti-Malwarebytes Premium Hyper-Scan and no objects were detected. 


Edited by unicornlover442, 22 February 2015 - 02:10 AM.


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#2 Broni

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Posted 22 February 2015 - 05:10 PM

Please download Powelikscleaner (by ESET) and save it to your Desktop.

1. Double-click on ESETPoweliksCleaner.exe to start the tool.

2. Read the terms of the End-user license agreement and click Agree.

3. The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.

newtool1_zpsa1caa06e.png

4. If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC.

newtool2_zps0e6d39b1.png

The tool will produce a log in the same directory the tool was run from.

Please copy and paste the log in your next reply.


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#3 unicornlover442

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Posted 22 February 2015 - 05:29 PM

Hello Broni. It tells me Threat Not Found, You don't have WIN3 /Poweliks in your system. I wanted to copy and paste the image here for you to see, however I can copy but it won't paste. Sorry. Should I click on Press Any Key?

 

[2015.02.22 17:18:00.206] - Begin
[2015.02.22 17:18:00.207] - 
[2015.02.22 17:18:00.207] -     ....................................
[2015.02.22 17:18:00.207] -   ..::::::::::::::::::....................
[2015.02.22 17:18:00.208] -   .::EEEEEE:::SSSSSS::..EEEEEE..TTTTTTTT..    Win32/Poweliks
[2015.02.22 17:18:00.209] -  .::EE::::EE:SS:::::::.EE....EE....TT......   Version: 1.0.0.2
[2015.02.22 17:18:00.210] -  .::EEEEEEEE::SSSSSS::.EEEEEEEE....TT......   Built: Jan 15 2015
[2015.02.22 17:18:00.210] -  .::EE:::::::::::::SS:.EE..........TT......
[2015.02.22 17:18:00.211] -   .::EEEEEE:::SSSSSS::..EEEEEE.....TT.....    Copyright © ESET, spol. s r.o.
[2015.02.22 17:18:00.212] -   ..::::::::::::::::::....................    1992-2013. All rights reserved.
[2015.02.22 17:18:00.212] -     ....................................
[2015.02.22 17:18:00.212] - 
[2015.02.22 17:18:00.212] - --------------------------------------------------------------------------------
[2015.02.22 17:18:00.212] - 
[2015.02.22 17:18:00.213] - INFO: OS: 6.1.7601 SP1
[2015.02.22 17:18:00.213] - INFO: Product Type: Workstation
[2015.02.22 17:18:00.213] - INFO: WoW64: True
[2015.02.22 17:18:00.213] - INFO: Machine guid: AB9BD7E4-E7FA-4B3C-8538-1F83692C4E81 
[2015.02.22 17:18:00.213] - 
[2015.02.22 17:18:06.086] - INFO: Scanning for system infection...
[2015.02.22 17:18:06.086] - --------------------------------------------------------------------------------
[2015.02.22 17:18:06.086] - 
[2015.02.22 17:18:06.086] - INFO: Processing [HKCU\Software\Microsoft\Windows\CurrentVersion\Run]...
[2015.02.22 17:18:06.087] - INFO: Processing [HKLM\Software\Microsoft\Windows\CurrentVersion\Run]...
[2015.02.22 17:18:06.087] - INFO: Processing [HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce]...
[2015.02.22 17:18:06.088] - INFO: Processing [HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce]...
[2015.02.22 17:18:06.088] - INFO: Processing classes...
[2015.02.22 17:18:06.088] - INFO: Processing clsid [\Registry\User\S-1-5-21-3870771706-3618186532-1166004556-1000\SOFTWARE\Classes\CLSID\{53B5243F-8302-4DAD-BE8F-1D0665E8225E}]
[2015.02.22 17:18:06.088] - INFO: Processing clsid [\Registry\User\S-1-5-21-3870771706-3618186532-1166004556-1000\SOFTWARE\Classes\CLSID\{693566bc-21f8-401e-8d42-e2c5ce50dacc}]
[2015.02.22 17:18:06.088] - INFO: Processing clsid [\Registry\User\S-1-5-21-3870771706-3618186532-1166004556-1000\SOFTWARE\Classes\CLSID\{D9AC5E73-BB10-467b-B884-AA1E475C51F5}]
[2015.02.22 17:18:06.088] - INFO: Processing [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.22 17:18:06.090] - INFO: Processing value [] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.22 17:18:06.091] - INFO: Processing value [] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.22 17:18:06.091] - INFO: Processing invalid values in [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.22 17:18:06.091] - INFO: Processing value [] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.22 17:18:06.091] - INFO: Processing value [ServerExecutable] = [%systemroot%\sysWOW64\wbem\wmiprvse.exe]
[2015.02.22 17:18:06.091] - INFO: Processing value [] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.22 17:18:06.091] - INFO: Processing value [ServerExecutable] = [%systemroot%\system32\wbem\wmiprvse.exe]
[2015.02.22 17:18:06.091] - INFO: Processing invalid subkeys in [HKLM\SOFTWARE\Classes\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LocalServer32]...
[2015.02.22 17:18:06.091] - INFO: Processing [HKLM\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}]...
[2015.02.22 17:18:06.092] - INFO: Processing subkey [\Registry\Machine\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\InprocServer32]
[2015.02.22 17:18:06.094] - INFO: Processing subkey [\Registry\Machine\SOFTWARE\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\InprocServer32]
[2015.02.22 17:18:06.094] - INFO: (XSW) Cleaning XSW
[2015.02.22 17:18:06.096] - INFO: (XSW) Processing users subkeys...
[2015.02.22 17:18:06.097] - INFO: Win32/Poweliks not found

Edited by unicornlover442, 22 February 2015 - 05:49 PM.


#4 quietman7

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Posted 22 February 2015 - 05:53 PM

The log will do...Broni doesn't need to see the image which said Win32/Poweliks not found.
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#5 unicornlover442

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Posted 22 February 2015 - 06:12 PM

Thank you, quietman7.



#6 Broni

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Posted 22 February 2015 - 06:18 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#7 unicornlover442

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Posted 22 February 2015 - 08:50 PM

Security Check Results:

 

 Results of screen317's Security Check version 0.99.96  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2015   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
  Java 64-bit 8 Update 31  
 Adobe Reader 10.1.13 Adobe Reader out of Date!  
 Mozilla Firefox 34.0.5 Firefox out of Date!  
 Google Chrome (40.0.2214.111) 
 Google Chrome (40.0.2214.115) 
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 AVG avgwdsvc.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
 
Farbar fss.txt results:
 

Farbar Service Scanner Version: 17-01-2015
Ran by Paula's (administrator) on 22-02-2015 at 19:03:04
Running from "C:\Users\Paula's\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
Mini Tool Box Results:
 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Paula's (administrator) on 22-02-2015 at 19:06:44
Running from "C:\Users\Paula's\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Paulas-HP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 24-FD-52-BA-EC-81
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 24-FD-52-BA-66-85
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b507:590f:67f3:9c21%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, February 22, 2015 3:26:57 PM
   Lease Expires . . . . . . . . . . : Thursday, April 01, 2151 1:35:05 AM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 371522898
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-6F-9A-CC-A0-B3-CC-52-08-4A
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 01466.geek.local
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : A0-B3-CC-52-08-4A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.Belkin:
 
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.3%17(Preferred) 
   Default Gateway . . . . . . . . . : 
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:24a4:37b:3f57:fdfc(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::24a4:37b:3f57:fdfc%16(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.2.1
 
Name:    google.com
Addresses:  2607:f8b0:4002:802::100e
 64.233.177.100
 64.233.177.138
 64.233.177.113
 64.233.177.102
 64.233.177.139
 64.233.177.101
 
 
Pinging google.com [64.233.177.100] with 32 bytes of data:
Reply from 64.233.177.100: bytes=32 time=18ms TTL=42
Reply from 64.233.177.100: bytes=32 time=20ms TTL=42
 
Ping statistics for 64.233.177.100:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 20ms, Average = 19ms
Server:  UnKnown
Address:  192.168.2.1
 
Name:    yahoo.com
Addresses:  98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=54ms TTL=47
Reply from 98.139.183.24: bytes=32 time=56ms TTL=47
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 56ms, Average = 55ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...24 fd 52 ba ec 81 ......Bluetooth Device (Personal Area Network)
 13...24 fd 52 ba 66 85 ......Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
 11...a0 b3 cc 52 08 4a ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1      192.168.2.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link       192.168.2.3    281
      192.168.2.3  255.255.255.255         On-link       192.168.2.3    281
    192.168.2.255  255.255.255.255         On-link       192.168.2.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.2.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.2.3    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 16     58 2001::/32                On-link
 16    306 2001:0:9d38:6ab8:24a4:37b:3f57:fdfc/128
                                    On-link
 13    281 fe80::/64                On-link
 16    306 fe80::/64                On-link
 17    281 fe80::5efe:192.168.2.3/128
                                    On-link
 16    306 fe80::24a4:37b:3f57:fdfc/128
                                    On-link
 13    281 fe80::b507:590f:67f3:9c21/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/22/2015 03:37:03 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location G:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (02/22/2015 03:28:12 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/21/2015 11:57:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: igdumd64.dll, version: 8.15.10.2626, time stamp: 0x4f177ec1
Exception code: 0xc0000005
Fault offset: 0x000000000030d136
Faulting process id: 0x2cc4
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
 
Error: (02/21/2015 10:46:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/21/2015 10:22:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/21/2015 07:34:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 40.0.2214.111, time stamp: 0x54d1cb7f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xcc494175
Faulting process id: 0x1b04
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (02/21/2015 04:44:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/20/2015 00:58:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/17/2015 07:43:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: igdumd64.dll, version: 8.15.10.2626, time stamp: 0x4f177ec1
Exception code: 0xc0000005
Fault offset: 0x000000000030d136
Faulting process id: 0x3f44
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
 
Error: (02/17/2015 01:23:04 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location G:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
 
System errors:
=============
Error: (02/22/2015 02:11:49 AM) (Source: DCOM) (User: )
Description: {078AEF33-C48A-49F7-AFF3-A0EE810BFE7C}
 
Error: (02/22/2015 02:11:48 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (02/21/2015 10:23:56 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/21/2015 10:22:07 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/21/2015 10:22:07 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/21/2015 10:22:07 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/21/2015 10:22:07 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/21/2015 10:22:07 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/21/2015 10:22:06 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (02/21/2015 10:22:06 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (02/22/2015 03:37:03 PM) (Source: Windows Backup)(User: )
Description: G:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (02/22/2015 03:28:12 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/21/2015 11:57:05 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54igdumd64.dll8.15.10.26264f177ec1c0000005000000000030d1362cc401d04e5bfad61834C:\Windows\system32\DllHost.exeC:\Windows\system32\igdumd64.dll3ec173f6-ba4f-11e4-8cb0-24fd52baec81
 
Error: (02/21/2015 10:46:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/21/2015 10:22:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/21/2015 07:34:00 PM) (Source: Application Error)(User: )
Description: chrome.exe40.0.2214.11154d1cb7funknown0.0.0.000000000c0000005cc4941751b0401d04e1fa5b2a077C:\Program Files (x86)\Google\Chrome\Application\chrome.exeunknown7e2bef84-ba2a-11e4-96a5-24fd52baec81
 
Error: (02/21/2015 04:44:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/20/2015 00:58:42 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/17/2015 07:43:37 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54igdumd64.dll8.15.10.26264f177ec1c0000005000000000030d1363f4401d04b13e4d3326dC:\Windows\system32\DllHost.exeC:\Windows\system32\igdumd64.dll2c14073e-b707-11e4-90dc-24fd52baec81
 
Error: (02/17/2015 01:23:04 AM) (Source: Windows Backup)(User: )
Description: G:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-11-18 13:23:35.905
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2015\avghooka.dll because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 8.2.1 - Hewlett-Packard) Hidden
Adobe Reader X (10.1.13) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.5.155 - Adobe Systems, Inc.)
Apple Application Support (HKLM-x32\...\{A83279FD-CA4B-4206-9535-90974DE76654}) (Version: 2.1.5 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.4.0.120 - Atheros)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.2 - Atheros)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5645 - AVG Technologies)
AVG 2015 (Version: 15.0.4293 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5645 - AVG Technologies) Hidden
Bejeweled 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.02 - Piriform)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.2.4725 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.2.4725 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E1ACF120-CD69-47F0-B202-9A4B95C436D8}) (Version: 5.1.5 - Hewlett-Packard)
Evernote v. 4.5.2 (HKLM-x32\...\{8CE152BA-1D16-11E1-867D-984BE15F174E}) (Version: 4.5.2.5904 - Evernote Corp.)
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (x32 Version: 2.2.0.98 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP 3D DriveGuard (HKLM\...\{54CE68A8-4F2D-4328-B1F7-D6C720405F7F}) (Version: 4.2.9.1 - Hewlett-Packard Company)
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP CoolSense (HKLM-x32\...\{E2C8D0C2-1C97-4C05-939A-5B13A0FE655C}) (Version: 2.20.31 - Hewlett-Packard Company)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{B288E426-9954-451C-B811-B0F234CF0EDD}) (Version: 1.3.0.0 - Hewlett-Packard)
HP ePrint (HKLM-x32\...\{2794875B-6CCF-48B8-84A5-5B10DB98BEE6}) (Version: 6.0.12230.783 - Hewlett-Packard)
HP FWUpdateEDO3 (HKLM-x32\...\{A82D0C46-EBDF-4B27-A731-D06EF2056E81}) (Version: 1.0.0.0 - Hewlett-Packard Company)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP LaserJet 100 color MFP M175 (HKLM-x32\...\{965D0289-10E1-45ec-B11F-A60AC9AE8D4D}) (Version:  - Hewlett-Packard)
HP Launch Box (HKLM\...\{5A847522-375C-4D05-BD3D-88C450CC047F}) (Version: 1.1.5 - Hewlett-Packard Company)
HP LJ100 M175 HP Scan (x32 Version: 1.0.302.0 - Hewlett-Packard Co.) Hidden
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21096.0 - Hewlett-Packard Company)
HP MovieStore (x32 Version: 2.1.096 - Hewlett-Packard) Hidden
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Postscript Converter (Version: 3.1.3591 - Hewlett-Packard) Hidden
HP Power Manager (HKLM-x32\...\{D8BCE5B9-67CF-4F3F-93AE-3ACC754C72EB}) (Version: 1.4.7 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{53B17A98-5BF0-40BC-AAFF-850A357975AC}) (Version: 2.7.2 - Hewlett-Packard Company)
HP Recovery Manager (x32 Version: 2.0.0 - Hewlett-Packard) Hidden
HP Security Assistant (HKLM\...\{ED6CD3AC-616B-4B20-BCF3-6E637B92A5AD}) (Version: 3.0.4 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15109.3899 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{1DFA0C99-6E2E-46F4-B242-51C7CF41DDE5}) (Version: 4.5.12.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Unified IO (Version: 2.0.0.404 - HP) Hidden
HP Unified IO (x32 Version: 2.0.0.404 - HP) Hidden
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
hpbDSService (x32 Version: 001.001.05133 - Hewlett-Packard) Hidden
hpbM175DSService (x32 Version: 001.001.05133 - Hewlett-Packard) Hidden
HPLaserJet100ColorMFPM175_HelpLearnCenter_SI (HKLM-x32\...\{19542156-285B-458C-994D-2A21889001DF}) (Version: 1.00.0000 - Hewlett-Packard)
HPLJUT (x32 Version: 1.00.0012 - HP) Hidden
hppLaserJetService (x32 Version: 002.015.00602 - Hewlett-Packard) Hidden
hppM175LaserJetService (x32 Version: 001.014.00480 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6418.0 - IDT)
InstanceFinder (x32 Version: 1.00.0001 - HP) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2626 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.0.0.1032 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.0.199 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Letters from Nowhere 2 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Luxor HD (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
Movie Maker (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MozBackup 1.5.1 (HKLM-x32\...\MozBackup) (Version:  - Pavel Cvrcek)
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Photo Gallery (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
QuickTime (HKLM-x32\...\{7BE15435-2D3E-4B58-867F-9C75BED0208C}) (Version: 7.71.80.42 - Apple Inc.)
Readiris Pro 12 (HKLM-x32\...\{3AC26580-A695-4134-84AE-5121B3AAE545}) (Version: 12.00.5965 - I.R.I.S.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.29005 - Realtek Semiconductor Corp.)
RollerCoaster Tycoon 3: Platinum (x32 Version: 2.2.0.98 - WildTangent) Hidden
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SugarSync (HKLM-x32\...\SugarSync) (Version: 2.0.46.127183 - SugarSync, Inc.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
The Treasures of Mystery Island: The Ghost Ship (x32 Version: 2.2.0.98 - WildTangent) Hidden
ToolboxProxy (x32 Version: 1.00.0001 - HP) Hidden
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Validity WBF DDK (HKLM\...\{DA83578A-7DB2-4CF6-9453-CF24C7917AB8}) (Version: 4.3.301.0 - Validity Sensors, Inc.)
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.98 - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WildTangent Games App (HP Games) (x32 Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 59%
Total physical RAM: 16279.31 MB
Available physical RAM: 6629 MB
Total Pagefile: 32556.8 MB
Available Pagefile: 21109.34 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.26 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:910.23 GB) (Free:746.2 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:20.99 GB) (Free:2.26 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.07 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\PAULAS-HP
 
Administrator            Guest                    Paula's                  
 
========================= Restore Points ==================================
 
29-01-2015 02:05:58 Scheduled Checkpoint
29-01-2015 04:09:46 Installed QuickTime
05-02-2015 21:48:21 Scheduled Checkpoint
11-02-2015 11:00:24 Windows Update
12-02-2015 10:35:07 Windows Update
22-02-2015 07:11:32 Windows Update
 
**** End of log ****
 
Malwarebytes Anti-Malware Results:
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 2/22/2015
Scan Time: 7:14:41 PM
Logfile: mbam threat detection scan 02-22-15 0737p.txt
Administrator: No
 
Version: 2.00.4.1028
Malware Database: v2015.02.22.08
Rootkit Database: v2015.02.22.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Paula's
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 348261
Time Elapsed: 20 min, 22 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Warn
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
This is what I get when I copy to clipboard and paste it here:
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 2/22/2015
Scan Time: 7:14:41 PM
Logfile: 
Administrator: No
 
Version: 2.00.4.1028
Malware Database: v2015.02.22.08
Rootkit Database: v2015.02.22.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Paula's
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 348261
Time Elapsed: 20 min, 22 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Warn
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
Malwarebytes Anti-Rootkit results:
 
Congratulations, no cleanup is required
Scan finished: no malware found!
 
Rkill results:
 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 02/22/2015 08:47:56 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 02/22/2015 08:48:18 PM
Execution time: 0 hours(s), 0 minute(s), and 21 seconds(s)
 
 
 
 
 
 


#8 Broni

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Posted 22 February 2015 - 09:44 PM

All clean so far...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 unicornlover442

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Posted 23 February 2015 - 12:36 AM

Hey Broni: I'm sorry I haven't posted the results of the above mentioned scans. I've somehow moved my Libraries system folder to the Desktop and I'm trying to get it back the way it should be. In the process, I've now got ALL my folders under Desktop and don't know how to resolve the problem. I'm trying to figure out how to get the original hierarchy on the tree corrected by searching on Windows 7 Community and Support but it's probably going to take me a while to do this. It almost scares me because I'm afraid I'll mess something even worse if there is a virus on my computer. I'm on EST and must go to bed now, but I will post a new reply to you tomorrow. Thank you for all your help so far. 



#10 unicornlover442

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Posted 23 February 2015 - 07:59 PM

Broni, I made a support ticket with Windows Community Forums today around 3:20pm but have not had a response yet. 



#11 Broni

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Posted 23 February 2015 - 10:54 PM

Keep me posted.


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#12 unicornlover442

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Posted 24 February 2015 - 02:07 AM

Hello again, Broni...still haven't resolved my libraries folder hierarchy problem within the Navigation Pane on Windows 7---haven't had any responses back on my support ticket with Microsoft Community. I may have to call Microsoft Support today. However, I can post the results of the TFC I ran...the problem with my folders somehow inadvertently happened when I was copying the completed TFC scan results. I must have hovered the key too long when I was copying them and then somehow I must have overlapped and released it over the navigation pane somehow. (I will mention that I didn't realize when I ran this scan that my recycling bin would be emptied. I was in the process of comparing several hundred copies of photos that had been deleted with the ones I still had in my current photos folder to be sure I hadn't deleted any in error. I guess there's no way to get the contents of the recycling bin back again.

 

Here are the TFC results:

 

Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Paula's
->Temp folder emptied: 46290190 bytes
->Temporary Internet Files folder emptied: 136029884 bytes
->FireFox cache emptied: 6098020 bytes
->Google Chrome cache emptied: 365357219 bytes
->Flash cache emptied: 523 bytes
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 23309119 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33298 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 2279701473 bytes
Process complete!
 
Total Files Cleaned = 2,724.00 mb
 


#13 unicornlover442

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Posted 24 February 2015 - 07:46 PM

Broni, I still haven't received a reply from Microsoft yet. 



#14 unicornlover442

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Posted 01 March 2015 - 10:52 PM

Hey Broni! Finally got problem resolved w. Microsoft's support forums...will begin running adwcleaner, the junkware removal tool and Sophos and will post the results in a new reply. 



#15 Broni

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Posted 01 March 2015 - 11:16 PM

p22003888.gif


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